CHRP Diagnostic Exam - Organizational Effectiveness

Question 1 of 18

1

When the way of life in an organization is strongly impacted by its values and
beliefs, such values and beliefs are referred to as:

Select one of the following:

  • Organizational climate

  • Organizational culture

  • Organization's Locus of control

  • Organizational Mood

Explanation

Question 2 of 18

1

The three components of employee engagement are:

Select one of the following:

  • Employee satisfaction, motivation, and commitment

  • Employee attraction, retention, and rewards

  • Task significance, task variety, and job autonomy

  • Employee responsibility, authority, and feedback

Explanation

Question 3 of 18

1

When teams hit a roadblock due to differences of opinions, this is referred to as:

Select one of the following:

  • Team norming

  • Team breakdown

  • Team storming

  • Team dysfunction

Explanation

Question 4 of 18

1

A team that sets their own priorities, solves problems, and receives strategic
direction from a manager is a:

Select one of the following:

  • Self-managing team

  • Self-designing team

  • Employee involvement team

  • Semi-autonomous team

Explanation

Question 5 of 18

1

Personality clashes in a team can cause:

Select one of the following:

  • C-type conflict

  • A-type conflict

  • Role conflict

  • Process conflict

Explanation

Question 6 of 18

1

Which of the following organization structures has centralized control?

Select one of the following:

  • Functional Departmentalization

  • Product Departmentalization

  • Customer Departmentalization

  • Geographic Departmentalization

Explanation

Question 7 of 18

1

A major disadvantage of a Matrix structure is that it can result in:

Select one of the following:

  • Duplication of effort

  • Less cross-departmental collaboration

  • Bureaucracy

  • Confusion

Explanation

Question 8 of 18

1

It is important to instill the need for change at which stage of Lewin's Change
Management process?

Select one of the following:

  • Transition stage

  • Unfreeze stage

  • Refreeze stage

  • Resistance stage

Explanation

Question 9 of 18

1

When performance expectations are clear but incompatible, this results in:

Select one of the following:

  • Role ambiguity

  • Job overloading

  • Affective conflict

  • Role conflict

Explanation

Question 10 of 18

1

Which of the following teams have the highest degree of empowerment?

Select one of the following:

  • Self-designing team

  • Employee involvement team

  • Self-managing team

  • Semi-autonomous work group

Explanation

Question 11 of 18

1

All of the following statements are true about a large team, EXCEPT

Select one of the following:

  • It has a more difficult time to becoming and staying cohesive.

  • The larger the group, the more likely social loafing will occur.

  • Team productivity rises as the number of members increases.

  • Individuals tend to identify less with team accomplishments.

Explanation

Question 12 of 18

1

Which of the following leadership styles focuses on change and innovation?

Select one of the following:

  • Transformational leadership

  • Transactional leadership

  • Authentic leadership

  • Servant leadership

Explanation

Question 13 of 18

1

When employees receive the outcomes they think they deserve from their job, this
is referred to as:

Select one of the following:

  • Procedural justice

  • Distributive justice

  • Natural justice

  • Reciprocal justice

Explanation

Question 14 of 18

1

Which of the following statements is false about the Human Relations Movement?

Select one of the following:

  • It aligns well with Scientific Management.

  • It was born out of the Hawthorne Studies.

  • It involves a more participative style of management.

  • It suggests that strict specialization is incompatible with human needs.

Explanation

Question 15 of 18

1

What is valence?

Select one of the following:

  • The value of a consequence

  • The perceived likelihood of achieving a goal

  • A measure of accuracy

  • The difference between budgeted and actual expenditures

Explanation

Question 16 of 18

1

The Five-Factor Model of personality includes all of the following EXCEPT:

Select one of the following:

  • Extraversion

  • Emotional stability

  • Assertiveness

  • Conscientiousness

Explanation

Question 17 of 18

1

When an individual feels an obligation to stay with an organization, they are said to
show:

Select one of the following:

  • Organization commitment

  • Affective commitment

  • Continuance commitment

  • Normative commitment

Explanation

Question 18 of 18

1

The theory that considers whether a person's motivation is autonomous or
controlled is knowns as:

Select one of the following:

  • Self-efficacy theory

  • Self-determination theory

  • Intrinsic motivation theory

  • Self-actualization theory

Explanation

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