A term applied to different types of employee complaint or dispute resolution procedures
A software application recruiters use to post job openings, screen résumés, contact potential
candidates for interviews via email, and track the time and costs related to hiring people
A system of training in which a worker entering the skilled trades is given thorough instruction and
experience, both on and off the job, in the practical and theoretical aspects of the work
Final and binding award issued by an arbitrator in a labour–management dispute
A process by which individuals are evaluated as they participate in a series of situations that resemble
what they might need to handle the job
A natural departure of employees from organizations through quits, retirements, and deaths
Skills helpful in facilitating the efforts of expatriate managers
A statement signed by an employee authorizing a union to act as his or her representative for the
purposes of collective bargaining
A measurement framework that helps managers translate strategic goals into operational objectives
A compensation system designed to match the purchasing power in a person's home country
The power of labour and management to achieve their goals through economic, social, or political
influence
Group of two or more employees who share common employment interests and conditions and may
reasonably be grouped together for purposes of collective bargaining
Area within which the union and the employer are willing to concede when bargaining
hat demonstrates desired behaviour and gives trainees the chance to practise and roleplay those behaviours and receive feedback
A technique that operates on the principle that behaviour that is rewarded, or positively reinforced, will
be exhibited more frequently in the future, whereas behaviour that is penalized or unrewarded will
decrease in frequency
A behavioural approach to performance appraisal that measures the frequency of observed behaviour
An interview in which an applicant is asked questions about what he or she did in a given situation
A behavioural approach to performance appraisal that consists of a series of vertical scales, one for
each important dimension of job performance
The process of comparing the organization's processes and practices to those of other companies
The process of measuring one's own services and practice against the recognized leaders to identify
areas for improvement
The use of multiple training methods to achieve optimal learning on the part of trainees
A justifiable reason for discrimination based on business reasons of safety or effectiveness
An incentive payment that is supplemental to the base wage
A company's efforts to help existing and prospective workers understand why it is a desirable place to
work
The most severe stage of distress, manifesting itself in depression, frustration, and loss of productivity
Normally a paid labour official responsible for negotiating and administering the collective agreement
and working to resolve union members' problems
A process whereby managers meet to discuss the performance of individual employees to ensure that
their employee appraisals are in line with one another
The process of discussing with employees their current job activities and performance, personal and
career interests and goals, personal skills, and suitable career development objectives
The process of establishing mutually beneficial relationships with other businesspeople, including
potential clients and customers
Lines of advancement in an occupational field within an organization
A situation in which, for either organizational or personal reasons, the probability of moving up the
career ladder is low
Change management is a systematic way of bringing about and managing both organizational changes
and changes on the individual level
