Kristin, an employee of Stonebridge Resort, is helping Mrs. Davenport make her room reservation for next month. In what process is Kristen engaging?
Booking a reservation
Directing
Promoting
Forecasting
Why it is important for a hotel to consider overstays when it develops an occupancy forecast?
It decreases the number of rooms available for walk-ins
It affects the hotel’s ability to forecast under-stays
It increases the number of rooms available for sale
It affects the hotel’s ability to book meeting space
Which of the following is an infrequent factor that can affect a hotel's reservation forecast?
Blocked rooms for groups
Facility remodeling activities
Percentage of walk-in guests
Percentage of no-show guests
Which of the following does a motel base its three-day forecast on?
Annual forecast
Ten-day forecast
Unguaranteed reservations
Guaranteed reservations
What do most hotels take into consideration when forecasting reservations?
Check-in delays
Vacancy percentages
Accommodation styles
Expected cancellations
The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?
12
15
21
18
The Windsor Hotel has 450 rooms. On Saturday night, 55 stay-over, 29 walk-in, and 276 reserved rooms were sold. What was the hotel's occupancy rate for Saturday night?
85%
90%
80%
75%
Why do tour companies often analyze previous demand data to forecast travel markets?
To plan package tours
To attract new customers
To develop group price lists
To develop relationships with travel agencies
Which of the following is primary reason why a motel manager forecasts the facility’s occupancy rates?
To understand the motel’s market share
To research new market segments
To predict competitors’ activities
To estimate the motel’s staff on-site
Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?
60%
40%
20%
Out of 110 motel room reservations, 10% were no-shows on Sunday. How many additional rooms did the hotel have for sale as a result?
11
13
9
What do travel agents consider when forecasting travel markets?
Personal opinions
Distribution channels
Previous demand data
Geographic information
130 rooms at The Starlight Hotel were occupied during the first weekend in March, including 26 walk-in guests. What percentage of rooms was occupied by walk-in guests?
15%
12%
24%
What factors might a travel agency manager consider when making sales forecasts for the coming year?
Sites that the manager will be visiting during the coming year
Places that the manager’s friends say they want to visit
Places that his/her first-time clients visited last year
Current social and economic factors
