Chad Collins
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NC Hospitality & Tourism 3.02 Quiz

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Chad Collins
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3.02 H&T Quiz

Question 1 of 14

1

When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?

Select one of the following:

  • Negotiating style

  • Personal appearance

  • Proper greeting protocol

  • Perceptions about bribery

Explanation

Question 2 of 14

1

Which of the following is an example of a language barrier that might occur in the hospitality industry?

Select one of the following:

  • Inappropriate clothing

  • Incorrect translations

  • Improper hand gestures

  • Offensive facial expressions

Explanation

Question 3 of 14

1

What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?

Select one of the following:

  • Develop an interesting promotional plan

  • Conduct research about the Chinese culture

  • Organize a committee to evaluate domestic economic issues

  • Assume that Chinese people will accept their existing products

Explanation

Question 4 of 14

1

Saudi Arabians wear conservative clothing that covers the entire body, while American tour guides often wear casual apparel while on the job. What cultural difference does this situation exemplify?

Select one of the following:

  • Gestures

  • Verbal cues

  • Holiday traditions

  • Personal appearance

Explanation

Question 5 of 14

1

When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?

Select one of the following:

  • Long-term orientation

  • Uncertainty avoidance

  • Power distance

  • Individualism

Explanation

Question 6 of 14

1

Why do airlines offer several menu options to accommodate their passengers?

Select one of the following:

  • Because table manners differ by nationality

  • Because dietary habits often vary by culture

  • Because lunch is usually the largest meal of the day

  • Because most passengers expect large meals on short flights

Explanation

Question 7 of 14

1

Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?

Select one of the following:

  • Gender

  • Religious

  • Language

  • Dining etiquette

Explanation

Question 8 of 14

1

Why is it important for hotel employees to learn about other cultures?

Select one of the following:

  • To eliminate all guests’ complaints

  • To reduce differences in social classes

  • To prevent costly bookkeeping mistakes

  • To avoid offending coworkers and guests

Explanation

Question 9 of 14

1

What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?

Select one of the following:

  • Increase their prices

  • Eliminate trade policies

  • Develop financial regulations

  • Modify their marketing strategies

Explanation

Question 10 of 14

1

In some cultures, it is proper behavior to present flowers or chocolates to potential business partners before a meeting, while other cultures consider it inappropriate behavior. What cultural difference does this situation exemplify?

Select one of the following:

  • Gift-giving protocol

  • Dining etiquette

  • Social status

  • Gender roles

Explanation

Question 11 of 14

1

How can hospitality employees foster positive relationships with international guests or clients?

Select one of the following:

  • Exhibit a superior attitude

  • Use slang when speaking with them

  • Be respectful of cultural differences

  • Avoid adapting to different circumstances

Explanation

Question 12 of 14

1

How can hospitality and tourism businesses help their employees embrace cultural diversity?

Select one of the following:

  • Provide training

  • Emphasize differences

  • Develop presentations

  • Encourage stereotypes

Explanation

Question 13 of 14

1

Executives of a Guatemalan tour company tend to make business decisions as a group. What dimension of culture does this situation exemplify?

Select one of the following:

  • Short-term orientation

  • Power distance

  • Ethnocentrism

  • Collectivism

Explanation

Question 14 of 14

1

Hospitality and tourism employees speak different languages, and have different customs and beliefs. What type of workforce do these characteristics describe?

Select one of the following:

  • Homogenous

  • Collaborative

  • Diverse

  • Skilled

Explanation

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