CHAPTER 1-3

Question 1 of 10

1

FOUR (4) guest cycle stage INCLUDE:

Select one of the following:

Pre-arrival
Departure
In-house
All of the above

Explanation

Question 2 of 10

1

Bell boy duties include handling guest luggage and receiving payment from guest.

Select one of the following:

True
False

Explanation

Question 3 of 10

1

Front office department night shift will start on 9.00 p.m until 5.00 a.m.

Select one of the following:

True
False

Explanation

Question 4 of 10

1

Pick from the following list the front office personnel team.

Select one or more of the following:

Door attendant
Concierge
Telephone operator
Public area attendant
F&B Service personnel
Night Auditor

Explanation

Question 5 of 10

1

Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.

Select one or more of the following:

Calm
Helpful
Playful
emphatetic
Clumsy
Tactful
Understanding

Explanation

Question 6 of 10

1

__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.

Select one of the following:

Accepting and not blaming others
Not giving excuses
Apologize
Summarizing guest problems

Explanation

Question 7 of 10

1

Arrange the following reservation activities accordingly.

1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation

Select one of the following:

1,2,3,4,5,6
4,3,2,1,5,6
6,4,5,3,2,1,
1,2,5,4,3,6

Explanation

Question 8 of 10

1

Property direct reservation can only be made through fax, email and telephone call.

Select one of the following:

True
False

Explanation

Question 9 of 10

1

People travel around the world because of several reasons. It INCLUDE:

Select one or more of the following:

Business
Pleasure
Education
Family
Religious
Sports event

	Created by aailajamila.yuso almost 9 years ago

THIS QUIZ IS CONSIST OF INTRODUCTION TO FO, COMMUNICATION SKILL AND RESERVATION

CHAPTER 1-3

Question 1 of 10

FOUR (4) guest cycle stage INCLUDE:

Select one of the following:

Explanation

Question 2 of 10

Bell boy duties include handling guest luggage and receiving payment from guest.

Select one of the following:

Explanation

Question 3 of 10

Front office department night shift will start on 9.00 p.m until 5.00 a.m.

Select one of the following:

Explanation

Question 4 of 10

Pick from the following list the front office personnel team.

Select one or more of the following:

Explanation

Question 5 of 10

Being a front desk officer will never be easy! Below are some of the quality needed to be a good front desk officer. Tick the most accurate answer.

Select one or more of the following:

Explanation

Question 6 of 10

__________________ while handling customer problem is not because you are wrong but because it means you accept responsibility.

Select one of the following:

Explanation

Question 7 of 10

Arrange the following reservation activities accordingly. 1) Determine room and rate availability 2) Create reservation record 3) Produce reservation report 4) Maintain reservation records 5) Confirm reservation record 6) Research, plan and monitor reservation

Select one of the following:

Explanation

Question 8 of 10

Property direct reservation can only be made through fax, email and telephone call.

Select one of the following:

Explanation

Question 9 of 10

People travel around the world because of several reasons. It INCLUDE:

Select one or more of the following:

Explanation

Question 10 of 10

Rack rate are given to walk-in guests.

Select one of the following:

Explanation

Arrange the following reservation activities accordingly.

1) Determine room and rate availability
2) Create reservation record
3) Produce reservation report
4) Maintain reservation records
5) Confirm reservation record
6) Research, plan and monitor reservation