Laura Stoesz
Quiz by , created more than 1 year ago

101 Consulting Quiz on Communication Skills, created by Laura Stoesz on 09/02/2016.

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Laura Stoesz
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Communication Skills

Question 1 of 11

1

Which of the following are communication styles? Select all that apply.

Select one or more of the following:

  • Assertive

  • Submissive

  • Decided

  • Aggressive

  • Passive

Explanation

Question 2 of 11

1

Which communication style is considered best?

Select one of the following:

  • Aggressive

  • Passive

  • Assertive

Explanation

Question 3 of 11

1

Identify three elements of the Assertive communication style.

Select one or more of the following:

  • Compromises

  • Consults

  • Confident

  • Active listener

  • Collaborative

  • Negotiates

Explanation

Question 4 of 11

1

Identify three elements of the Passive communication style.

Select one or more of the following:

  • Timid

  • Ancillary

  • Apologetic

  • Silent

  • Indirect

  • Coy

Explanation

Question 5 of 11

1

Identify three elements of the Aggressive communication style.

Select one or more of the following:

  • Intimidates

  • Condescending

  • Interrupts

  • Interferes

  • Sarcastic

  • Threatens

Explanation

Question 6 of 11

1

When is passive communication appropriate?

Select one of the following:

  • When issues are minor

  • When dealing with conflict

  • When it's impossible to change an individual's opinion

  • When pushing the issue would cause bigger problems

  • All of the above

Explanation

Question 7 of 11

1

It's appropriate to use an aggressive communication style in an emergency situation.

Select one of the following:

  • True
  • False

Explanation

Question 8 of 11

1

Which communication style is appropriate when there's no time for collaboration?

Select one of the following:

  • Passive

  • Aggressive

  • Assertive

Explanation

Question 9 of 11

1

Which is the correct definition of content bias?

Select one or more of the following:

  • Selectively listening to components, not accepting the true situations as communicated

  • Preconceived idea of the messenger, the intention or the topic

Explanation

Question 10 of 11

1

Which is the correct definition of messenger bias?

Select one of the following:

  • Selectively listening to components, not accepting the true situations as communicated

  • Preconceived idea of the messenger, the intention or the topic

Explanation

Question 11 of 11

1

Select the ways in which humor impacts a situation.

Select one of the following:

  • Humor can break down negative emotions

  • Humor can put tense situations at ease

  • Humor can insult participants

  • All of the above

Explanation

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