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Masters Degree MBA Quiz on Communication and Negotiation Skills, created by Clair Hat on 08/05/2016.

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Communication and Negotiation Skills

Communication and Negotiation Skills

Question 1 of 40

1

The communication process starts with the...

Select one of the following:

  • Sender

  • Receiver

  • Communication channel

  • Feedback

Explanation

Question 2 of 40

1

“Communication never stops” the said statement refers which of the following communication principles?

Select one of the following:

  • Dynamic

  • Continuous

  • Circular

  • Unrepeatable

Explanation

Question 3 of 40

1

_________________ is a benefit of effective communication.

Select one of the following:

  • Fosters anger and hostility

  • Produces a basis for misunderstanding

  • Reduces grievances

  • Reduce opportunities for success

Explanation

Question 4 of 40

1

The role of a Figurehead is to....

Select one of the following:

  • Direct and motivate employees

  • Select and train employees

  • Establish networking inside and outside the organisation

  • Perform social and legal duties

Explanation

Question 5 of 40

1

Communicate and transmit information to department outsider is an informational role of a ______________________.

Select one of the following:

  • Spokesperson

  • Monitor

  • Disseminator

  • Leader

Explanation

Question 6 of 40

1

The Negotiator’s decisional role is to _________________________.

Select one of the following:

  • Identify new ideas and implement improvement

  • Represent the organization during negotiation

  • Apply resources and set priorities

  • Deals with disputes and takes corrective action

Explanation

Question 7 of 40

1

“As organizations change according to external needs, communication methods need to change as well” the above managerial communication statement refers _____________.

Select one of the following:

  • Levels of responsibility and accountability

  • Organizational culture

  • Organizational Dynamics

  • Personality preferences

Explanation

Question 8 of 40

1

________________ is known as Communicating within ourselves, sending messages to various parts of our body.

Select one of the following:

  • Interpersonal communication

  • Organizational communication

  • Mass or public communication

  • Intrapersonal communication

Explanation

Question 9 of 40

1

Relational barrier to communication refers ___________________.

Select one of the following:

  • Lack of respect

  • Misunderstanding

  • Various forms of fear

  • Information overload

Explanation

Question 10 of 40

1

The two way communication model ends with ____________________.

Select one of the following:

  • Receiver

  • Feedback

  • Channel

  • Medium

Explanation

Question 11 of 40

1

Under barriers to effective communication, source of credibility is described as ________________________________.

Select one of the following:

  • Different individuals can interpret the same communication differently, depending upon experiences

  • Individuals assign an overall worth to a message prior to receiving the entire message

  • The actions and words of the communicator are based on the amount of confidence receivers have in that person

  • Individuals tend to block out new information, especially if it conflicts with existing beliefs

Explanation

Question 12 of 40

1

Which of the following is a communication method?

Select one of the following:

  • In-person meetings

  • Employee handbooks

  • Newsletters

  • All of the answers

Explanation

Question 13 of 40

1

Horizontal communication flow means _________________________.

Select one of the following:

  • Information flows among peer, within a team or group, or across functions in an organization

  • Information flows from higher to lower levels in an organization

  • Information flows from lower to higher levels in an organization

  • Information flows along a predetermined set of links through an organization

Explanation

Question 14 of 40

1

The term ___________________ means infusing communications efforts with an agenda and a master plan.

Select one of the following:

  • Communication plan

  • Strategic communication

  • Simple communication

  • Effective communication

Explanation

Question 15 of 40

1

Which of the elements of a communication strategy allows for the use of various types of communication vehicle?

Select one of the following:

  • Top-down approach

  • Process

  • Budget

  • Feedback

Explanation

Question 16 of 40

1

Strategic communication success steps start with _____________________.

Select one of the following:

  • Attracting the attention of the intended audience

  • Managing audience expectations

  • Motivating the audience to accept the and act on the message

  • Linking the message to the goals of the organization

Explanation

Question 17 of 40

1

_________________ is a pre-final (fourth) rule for crisis communication.

Select one of the following:

  • Speak with one voice

  • Train for a crisis

  • Establish a crisis control team

  • Set specific objectives and principles

Explanation

Question 18 of 40

1

Which of the following is a positive speaking style?

Select one of the following:

  • Pompous

  • Confident

  • Vague

  • Monotonous

Explanation

Question 19 of 40

1

Communication obstacle - prejudice means ___________________________.

Select one of the following:

  • Keeping emotions in check especially in public

  • Show respect for diverse listeners and avoid slang, idioms or metaphors

  • Preconceived opinion that is not based on reason or actual experience

  • An oversimplified opinion, image or attitude that people from a particular group are all the same.

Explanation

Question 20 of 40

1

A discussion or speech delivered verbatim, exactly as written by the author is known as ______________________ delivery approach.

Select one of the following:

  • Manuscript

  • Extamporaneous

  • Impromptu

  • Memorized

Explanation

Question 21 of 40

1

_________________ is the ability to accurately receive and interpret messages in the communication process.

Select one of the following:

  • Listening

  • Visual

  • Speaking

  • Feedback

Explanation

Question 22 of 40

1

Which of the following is not a benefit of better listening?

Select one of the following:

  • Promotes problem solving ability

  • Decreases receptiveness to ideas of others

  • Increases self esteem of the other persons

  • Creates empathy with other people

Explanation

Question 23 of 40

1

Which of the following helps to improve the listening skill?

Select one of the following:

  • Review the listening inventory

  • Recognize undesirable listening habits

  • Refuse to tolerate undesirable habits

  • All of the above

Explanation

Question 24 of 40

1

Which of the following is not a guideline for constructive feedback?

Select one of the following:

  • Understand the context

  • Use common language

  • Focus on behavior rather than people

  • Make assumptions

Explanation

Question 25 of 40

1

_______________ occurs when basic needs are not met, or when an individual or group is interfering with or obstructing the attainment of certain goals.

Select one of the following:

  • Conflict

  • Negotiation

  • Communication

  • Motivation

Explanation

Question 26 of 40

1

Interactionist (Modern view) of conflict can be defined as _____________________.

Select one of the following:

  • Assumption that all conflict is bad.

  • It is not only a positive force in a group but is also necessary for a group to perform effectively

  • It is used to describe violence and destruction

  • A natural occurrence in all groups and organizations

Explanation

Question 27 of 40

1

__________________ is a dysfunctional aspect of conflict.

Select one of the following:

  • Creativity and innovation

  • Group cohesion

  • Employee Turnover

  • Challenge

Explanation

Question 28 of 40

1

Multiple employees competing for limited reward systems is a ___________________ source of conflict in an organization.

Select one of the following:

  • Goals and priorities

  • Poorly defined expectations

  • Change

  • Human drives for success

Explanation

Question 29 of 40

1

In diverse cultures, managers have an obligation to avoid miscommunication when utilizing _______________________.

Select one of the following:

  • Themes

  • Acronyms

  • Colours and numbers

  • All of the answers

Explanation

Question 30 of 40

1

Conflict can result in ______________________.

Select one of the following:

  • Decreased productivity

  • Higher morale

  • Increase in efficiency

  • Increased productivity

Explanation

Question 31 of 40

1

________________ can damage harmony and productivity.

Select one of the following:

  • Man vs. self conflict

  • Interpersonal conflict

  • Task conflict

  • Man vs. supernatural conflict

Explanation

Question 32 of 40

1

Accommodating style of conflict management can be referred as ___________________.

Select one of the following:

  • People who try to satisfy their own interests at the expense of others.

  • People who seek win-win solutions that incorporate viewpoints of all.

  • People who appease opponents or puts other people’s interest above their own.

  • People who withdraw from a discussion that may result in conflict.

Explanation

Question 33 of 40

1

Which of the following is a communication step to resolve conflict?

Select one of the following:

  • Stay calm and restore order

  • Allow parties to vent, listen carefully

  • Generate solutions, agree on resolution and verify mutual acceptability

  • All of the answers

Explanation

Question 34 of 40

1

____________________ is a process of finding a point of balance between one’s objectives and that of the other party.

Select one of the following:

  • Negotiation

  • Influence

  • Conflict

  • Motivation

Explanation

Question 35 of 40

1

__________________ providing explanations to opponents about mitigating circumstances driving one’s negotiation needs, which is communicated during negotiations.

Select one of the following:

  • Offer and counteroffer

  • Social accounts

  • Information about alternatives

  • Information about outcomes

Explanation

Question 36 of 40

1

________________ Negative word is used when referring to their opponent’s position.

Select one of the following:

  • Generous

  • Tight-fisted

  • Reasonable

  • Even-handed

Explanation

Question 37 of 40

1

____________________ is a discouraging behavior of Non-verbal communication.

Select one of the following:

  • A head nod

  • A hand gesture to continue

  • Smile during the discussion

  • Frown and a scowl

Explanation

Question 38 of 40

1

Following ______________________ is a most effective communication channel for negotiation.

Select one of the following:

  • Face-to-face communication

  • Written communication

  • Email and SMS

  • Teleconferencing

Explanation

Question 39 of 40

1

_________________ is a bias of email negotiation, which refers lack of trust between online negotiator result in assumptions of deceitful tactics, causing poor agreement outcomes.

Select one of the following:

  • Burned bridge

  • Sinister attribution

  • Squeaky wheel

  • Temporal synchrony

Explanation

Question 40 of 40

1

Which of the following is an unmanageable question?

Select one of the following:

  • Leading questions

  • Planned questions

  • Impulse questions

  • Treat questions

Explanation

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