Chad Collins
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H&T Practice Exam

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Chad Collins
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H&T Practice Final #2

Question 1 of 100

1

What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?

Select one of the following:

  • Patience and empathy

  • Initiative and indifference

  • Inflexibility and self-confidence

  • Enthusiasm and passive listening

Explanation

Question 2 of 100

1

What skill is important for successful professional in the hospitality and tourism industry to possess?

Select one of the following:

  • Creativity

  • Delegation

  • Communication

  • Mathematical

Explanation

Question 3 of 100

1

Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?

Select one of the following:

  • Contacting buyers

  • Visiting attractions

  • Working with people

  • Planning conferences

Explanation

Question 4 of 100

1

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?

Select one of the following:

  • Wellness Council of America

  • Meeting Professionals International

  • The National Restaurant Association

  • Association for Convention Operations Management

Explanation

Question 5 of 100

1

Which of the following is a component of the lodging industry?

Select one of the following:

  • Campsites

  • Landmarks

  • Travel agencies

  • Convention Centers

Explanation

Question 6 of 100

1

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. What type of tourism took place?

Select one of the following:

  • Ecotourism

  • Edutourism

  • Agritourism

  • Voluntourism

Explanation

Question 7 of 100

1

Which of the following are components of the travel industry?

Select one of the following:

  • Busses, theme parks, and rental cars

  • Cruise ships, airlines, and resorts

  • Airlines, rental cars, and trains

  • Trains, cruise ships, and tour companies

Explanation

Question 8 of 100

1

Which of the following is a component of the hospitality industry that focuses on meeting tourists’transportation needs?

Select one of the following:

  • Travel

  • Lodging

  • Recreation

  • Business

Explanation

Question 9 of 100

1

What segment of the hospitality industry focuses on providing its target market with entertainment andrelaxation services?

Select one of the following:

  • Travel

  • Recreation

  • Lodging

  • Food and beverage

Explanation

Question 10 of 100

1

What type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?

Select one of the following:

  • Nature lovers

  • Art enthusists

  • Sports fans

  • Adventure seekers

Explanation

Question 11 of 100

1

Jacob went to New Orleans, Louisiana to see family at several reunions. What factor prompted Jacob to travel to this destination?

Select one of the following:

  • Climate

  • Low cost

  • Geography

  • Heritage tourism

Explanation

Question 12 of 100

1

If Tony wants to enjoy and support maintaining the natural environment, which category of tourism will this happen?

Select one of the following:

  • Ecotourism

  • Cultural tourism

  • Heritage tourism

  • Adventure tourism

Explanation

Question 13 of 100

1

A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

Select one of the following:

  • The need for confidentially

  • The importance of planning

  • The need to stay organized

  • The importance of teamwork

Explanation

Question 14 of 100

1

To which hotel division do the reservations, telecommunications, and guest registration departmentstypically report?

Select one of the following:

  • Front office

  • Engineeing

  • Food and beverage

  • Sales and marketing

Explanation

Question 15 of 100

1

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

Select one of the following:

  • Valet

  • Bell services

  • Concierge

  • Chauffeur

Explanation

Question 16 of 100

1

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

Select one of the following:

  • To serve the hotel guests

  • To entertain banquet guests

  • To maintain an attractive facility

  • To provide a high-quality dining experience

Explanation

Question 17 of 100

1

Barry wants all hotel employees from the different departments to work together. Which would bethe primary reason for him to accomplish this goal?

Select one of the following:

  • To obtain pay raises

  • To solve guests’ problems

  • To eliminate workplace stress

  • To reduce the need for supervision

Explanation

Question 18 of 100

1

What type of tourism organization is funded by state- or local-level tax dollars?

Select one of the following:

  • Professional development association

  • Sole proprietorship

  • Government agency

  • Chamber-of-commerce

Explanation

Question 19 of 100

1

How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?

Select one of the following:

  • Focus on the bottom line

  • Develop strict sales policies

  • Communicate with one another

  • Embrace an indifferent attitude

Explanation

Question 20 of 100

1

Which of the following is a factor that influences demand in the travel and tourism industry?

Select one of the following:

  • Tariff revenue

  • Export quotas

  • Production costs

  • Economic conditions

Explanation

Question 21 of 100

1

What process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?

Select one of the following:

  • Globalization

  • Protectionism

  • Domestic trade

  • Industrial positioning

Explanation

Question 22 of 100

1

Which of the following economic indicators suggests that a country is likely to experience an overall increase in domestic travel and tourism?

Select one of the following:

  • Sales taxes increase

  • Consumer spending increases

  • The standard of living decreases

  • The strength of the U.S. dollar decreases

Explanation

Question 23 of 100

1

How does a high level of inflation affect the hospitality and tourism industry?

Select one of the following:

  • Tourists’ have more money to spend

  • Tourists’ purchasing power decreases

  • Hospitality and tourism businesses hire more employees

  • Hospitality and tourism businesses typically lower their prices

Explanation

Question 24 of 100

1

Which of the following factors is most likely to have a positive impact on a destination’s ability to attract tourists?

Select one of the following:

  • Increase in sales tax

  • Increase in crime

  • Fluctuations in interest rates

  • Improvements to the infrastructure

Explanation

Question 25 of 100

1

Why do popular vacation destinations tend to experience economic highs and lows at certain times of the year?

Select one of the following:

  • Tourists want to visit new places.

  • Travel and tourism are cyclical.

  • Airlines overbook their flights.

  • Airport hubs close during certain seasons.

Explanation

Question 26 of 100

1

The Wyndbriar Hotel chain has 710 hotels in 64 countries, sells shares of stock to the public, and does not identify itself with one particular “home” country. What business structure is the hotel chain using?

Select one of the following:

  • Joint venture

  • Close corporation

  • Limited partnership

  • Transnational corporation

Explanation

Question 27 of 100

1

Why it is important for a hotel to consider overstays when it develops an occupancy forecast?

Select one of the following:

  • It decreases the number of rooms available for walk-ins

  • It affects the hotel’s ability to forecast under-stays

  • It increases the number of rooms available for sale

  • It affects the hotel’s ability to book meeting space

Explanation

Question 28 of 100

1

Which of the following does a motel base its three-day forecast on?

Select one of the following:

  • Annual forecast

  • Ten-day forecast

  • Unguaranteed reservations

  • Guaranteed reservations

Explanation

Question 29 of 100

1

The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?

Select one of the following:

  • 12

  • 15

  • 21

  • 18

Explanation

Question 30 of 100

1

Why do tour companies often analyze previous demand data to forecast travel markets?

Select one of the following:

  • To plan package tours

  • To attract new customers

  • To develop group price lists

  • To develop relationships with travel agencies

Explanation

Question 31 of 100

1

Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?

Select one of the following:

  • 80%

  • 60%

  • 40%

  • 20%

Explanation

Question 32 of 100

1

What do travel agents consider when forecasting travel markets?

Select one of the following:

  • Personal opinions

  • Distribution channels

  • Previous demand data

  • Geographic information

Explanation

Question 33 of 100

1

What factors might a travel agency manager consider when making sales forecasts for the coming year?

Select one of the following:

  • Sites that the manager will be visiting during the coming year

  • Places that the manager’s friends say they want to visit

  • Places that his/her first-time clients visited last year

  • Current social and economic factors

Explanation

Question 34 of 100

1

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

Select one of the following:

  • The room ratio

  • The house count

  • The total number of hotel rooms

  • The percentage of unavailable rooms

Explanation

Question 35 of 100

1

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?

Select one of the following:

  • It has an automated check-out system.

  • It relies on unskilled labor to handle billing.

  • It has more rooms than nearby competitors.

  • It uses a split-shift schedule to cover its needs.

Explanation

Question 36 of 100

1

Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

Select one of the following:

  • 13

  • 11

  • 8

  • 10

Explanation

Question 37 of 100

1

If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?

Select one of the following:

  • 8

  • 10

  • 12

  • 14

Explanation

Question 38 of 100

1

Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?

Select one of the following:

  • Room rates

  • Yeild statistics

  • Operating ratios

  • Occupancy forecasts

Explanation

Question 39 of 100

1

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

Select one of the following:

  • 3685

  • 3465

  • 3275

  • 3325

Explanation

Question 40 of 100

1

What is a primary reason why many hospitality businesses rotate their employees’ work schedules?

Select one of the following:

  • So the managers can delegate work activities

  • So the employees can get to know each other

  • So the business can lower its payroll expenses

  • So the business does not need to hire more managers

Explanation

Question 41 of 100

1

If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

Select one of the following:

  • 9

  • 11

  • 6

  • 7

Explanation

Question 42 of 100

1

What is an important factor to consider when establishing staffing and service ratios for a hotel?

Select one of the following:

  • Management style

  • Customer demand

  • Accounting methods

  • Facility building codes

Explanation

Question 43 of 100

1

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?

Select one of the following:

  • 7

  • 6

  • 4

  • 5

Explanation

Question 44 of 100

1

The owner of an advertising agency plans to leave town to negotiate a merger for her/his company. What is the purpose of the trip?

Select one of the following:

  • Education

  • Business

  • Family

  • Leisure

Explanation

Question 45 of 100

1

Because Caleb doesn’t want to go through the hassle of renting a car while traveling for business, he typically stays at hotels that offer shuttle service to and from the airport. What is the motivation for Caleb’s lodging choices?

Select one of the following:

  • The need for security

  • The need for recognition

  • The desire for convenience

  • The desire for quality accommodations

Explanation

Question 46 of 100

1

What amenities are many hotels offering to attract the growing number of women business travelers?

Select one of the following:

  • Concierge services

  • Housekeeping services

  • Extra security measures and spa services

  • Room service and brochures to local attractions

Explanation

Question 47 of 100

1

Which of the following is a political factor that may impact travel behavior:

Select one of the following:

  • Health issues

  • Terrorist threats

  • Flight schedules

  • Financial difficulties

Explanation

Question 48 of 100

1

A cruise line offers a three-day Caribbean cruise that includes activities for parents, childcare services, and a variety of activities for children ages 6 months to 17 years old. What is the cruise line’s target market?

Select one of the following:

  • Single adults

  • Young families

  • Baby boomers

  • Senior citizens

Explanation

Question 49 of 100

1

When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?

Select one of the following:

  • Negotiating style

  • Personal appearance

  • Proper greeting protocol

  • Perceptions about bribery

Explanation

Question 50 of 100

1

What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?

Select one of the following:

  • Develop an interesting promotional plan

  • Conduct research about the Chinese culture

  • Organize a committee to evaluate domestic economic issues

  • Assume that Chinese people will accept their existing products

Explanation

Question 51 of 100

1

When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?

Select one of the following:

  • Long-term orientation

  • Uncertainty avoidance

  • Power distance

  • Individualism

Explanation

Question 52 of 100

1

Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?

Select one of the following:

  • Gender

  • Religious

  • Language

  • Dining etiquette

Explanation

Question 53 of 100

1

What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?

Select one of the following:

  • Increase their prices

  • Eliminate trade policies

  • Develop financial regulations

  • Modify their marketing strategies

Explanation

Question 54 of 100

1

How can hospitality employees foster positive relationships with international guests or clients?

Select one of the following:

  • Exhibit a superior attitude

  • Use slang when speaking with them

  • Be respectful of cultural differences

  • Avoid adapting to different circumstances

Explanation

Question 55 of 100

1

Executives of a Guatemalan tour company tend to make business decisions as a group. What dimension of culture does this situation exemplify?

Select one of the following:

  • Short-term orientation

  • Power distance

  • Ethnocentrism

  • Collectivism

Explanation

Question 56 of 100

1

Jack wants to give hang-gliding lessons to tourists. Which of the following climate conditions is most important for Jack to consider when he selects a destination for his business?

Select one of the following:

  • Vegetation

  • Population

  • Wind

  • Sea life

Explanation

Question 57 of 100

1

Mountainous regions typically have colder climates and snow for longer periods of time. What types of hospitality/tourism businesses are likely to be successful in these geographic locations?

Select one of the following:

  • Snowmobile manufacturers and snorkeling instructors

  • Ice skating rinks and swimwear manufacturers

  • Sled manufacturers and alligator farmers

  • Snow ski resorts and snowboard retailers

Explanation

Question 58 of 100

1

Jackie is a travel agent who is giving her clients tips on traveling to Europe. What should Jackie communicate to her clients about the ways in which traveling through several time zone often affects tourists’ physical well being?

Select one of the following:

  • Traveling to destinations in different time zones typically increases their attentiveness.

  • Traveling to destinations in different time zones typically alters their sleeping patterns.

  • Traveling to destinations in different time zones typically enhances their energy levels.

  • Traveling to destinations in different time zones typically improves their fine motor skills.

Explanation

Question 59 of 100

1

What imaginary line is the dividing point for two calendar days?

Select one of the following:

  • Equatorial latitude

  • Northern longitude

  • International Date Line (IDL)

  • Greenwich Mean Time (GMT)

Explanation

Question 60 of 100

1

New Orleans, Louisiana, is a tourism destination that is located on land that is below sea level near the Gulf of Mexico. What natural hazard is the city most likely to experience?

Select one of the following:

  • Earthquake

  • Avalanche

  • Tornado

  • Flood

Explanation

Question 61 of 100

1

Chemical runoff from rivers and mining debris from coastal ports are factors that affect the health of the Great Barrier Reef and the sea life near the Australian coastline. What type of environmental threat do these factors present?

Select one of the following:

  • Land erosion

  • Water pollution

  • Natural disasters

  • Climate changes

Explanation

Question 62 of 100

1

A client wants to book a cruise. What is the most appropriate action for the travel agent to take?

Select one of the following:

  • Recommend the cruise package that pays the best commission

  • Give the client several brochures to take home and review

  • Have the client complete an extensive questionnaire

  • Determine the client’s needs and preferences

Explanation

Question 63 of 100

1

What is an important component of a hospitality business’s positioning

Select one of the following:

  • Business plan

  • SWOT analysis

  • Diversification portfolio

  • Unique selling proposition

Explanation

Question 64 of 100

1

What type of printed materials do travel agents often use as a sales tool when selling vacation packages to clients?

Select one of the following:

  • Wholesale pricing guides

  • Promotional brochures

  • Product samples

  • Travel videos

Explanation

Question 65 of 100

1

What is an important aspect of selling hospitality and tourism services?

Select one of the following:

  • Obtaining testimonials

  • Explaining product benefits

  • Encouraging word-of-mouth promotion

  • Focusing on competitors’ weaknesses

Explanation

Question 66 of 100

1

What is the foundation of a unique selling proposition for a hospitality and tourism business?

Select one of the following:

  • Differentiation

  • Standardization

  • Customization

  • Saturation

Explanation

Question 67 of 100

1

What type of marketing involves a 3-day cruise offering several culinary classes for women who enjoy cooking Italian food?

Select one of the following:

  • Demographic

  • Mainstream

  • Progressive

  • Niche

Explanation

Question 68 of 100

1

What type of marketing involves booking a tour on a website?

Select one of the following:

  • Niche

  • Affinity

  • Interactive

  • Multi-level

Explanation

Question 69 of 100

1

What must a convention hotel salesperson often need to do to obtain a contract for a large business conference?

Select one of the following:

  • Provide a demonstration

  • Ignore complaints

  • Answer objections

  • Ask for referrals

Explanation

Question 70 of 100

1

How is a motel positioning itself when it emphasizes a good value and low rates?

Select one of the following:

  • By price

  • By quality

  • By location

  • By amenities

Explanation

Question 71 of 100

1

To whom do retail travel agencies sell hospitality and tourism products?

Select one of the following:

  • End users

  • Marketers

  • Producers

  • Wholesalers

Explanation

Question 72 of 100

1

Which of the following examples best demonstrates the concept of suggestive selling in the hospitality industry?

Select one of the following:

  • A motel employee advises guests that they need to check out by 11:00 a.m.

  • A convention hotel provides guests with free shuttle service to the area’s airport.

  • A guest asks a hotel employee to change his/her arrival date of his/her reservation.

  • A resort reservationist asks guests if they would prefer to book a suite instead of a king single room.

Explanation

Question 73 of 100

1

What do travel agents need to do to help clients make decisions about which travel products to buy?

Select one of the following:

  • Focus on the price of a product

  • Describe the safety factors of a product

  • Create a positive image of a product

  • Explain the tangible features of a product

Explanation

Question 74 of 100

1

Why do hospitality employees need to be able to relate to different types of people?

Select one of the following:

  • To maintain a positive attitude

  • To achieve their personal goals

  • To complete paperwork correctly

  • To provide good customer service

Explanation

Question 75 of 100

1

What do all hospitality employees need to possess to handle customers’ complaints effectively?

Select one of the following:

  • Brainstorming abilities

  • Technical knowledge

  • Active listening skills

  • Financial aptitude

Explanation

Question 76 of 100

1

What is a primary characteristic of quality service in the hospitality industry?

Select one of the following:

  • Ensures a business’s financial succes

  • Provides guests’ with entertainment

  • Satisfies employees’ basic needs

  • Exceeds customers’ expectations

Explanation

Question 77 of 100

1

What is an important aspect of handling a hotel guest’s complaint?

Select one of the following:

  • Problem solving

  • Passive listening

  • Invoice processing

  • Consensus building

Explanation

Question 78 of 100

1

Which of the following is an example of a critical moment in which a customer may form a negative opinion about a hospitality/tourism business?

Select one of the following:

  • A tour guide asks tourists they have any questions about tour site that they are visiting.

  • A customer has to wait on hold for a long time to make a hotel reservation by telephone.

  • The maître d’ greets customers in a prompt, friendly manner as soon as they enter a restaurant.

  • A hotel guests enters a guest room that is clean and attractive, and has a beautiful view of the city

Explanation

Question 79 of 100

1

What should a tour guide do when handling the complaint of an angry tourist?

Select one of the following:

  • Negotiate terms

  • Explain policies

  • Offer criticism

  • Remain calm

Explanation

Question 80 of 100

1

What personal quality is important to express when handling a hotel guest’s complaint?

Select one of the following:

  • Aggressiveness

  • Defensiveness

  • Indifference

  • Empathy

Explanation

Question 81 of 100

1

What can hotels do to help ensure that they provide all of their guests with quality service?

Select one of the following:

  • Customize policies

  • Train employees

  • Expand facilities

  • Increase rates

Explanation

Question 82 of 100

1

What should a motel employee possess to foster positive relationships with the motel’s guests?

Select one of the following:

  • An aggressive attitude

  • A laid-back personality

  • A competitive point of view

  • A customer-service mindset

Explanation

Question 83 of 100

1

What do many travel agencies use to find out if clients were satisfied with the service they received from the agency as well as with the vacation package that they purchased?

Select one of the following:

  • Tour reports

  • Booking slips

  • Sales records

  • Comment cards

Explanation

Question 84 of 100

1

What type of behavior is required of employees to establish positive relationships with hotel guests?

Select one of the following:

  • Proactive

  • Apathetic

  • Superficial

  • Remorseful

Explanation

Question 85 of 100

1

Why is it important for hospitality and tourism businesses to monitor customer satisfaction levels with their services?

Select one of the following:

  • To encourage safety

  • To generate publicity

  • To remain competitive

  • To analyze productivity

Explanation

Question 86 of 100

1

What must hospitality and tourism businesses be willing to do to build ongoing relationships with their clientele?

Select one of the following:

  • Distribute training videos to employees

  • Pay attention to competitors’ activities

  • Overlook their customers’ questions

  • Follow-up with their customers

Explanation

Question 87 of 100

1

What security measure can motels implement to help maintain their guests’ safety outside the facility?

Select one of the following:

  • Parking lot lighting system

  • Front-desk alarm system

  • Interior window locks

  • Fire extinguishers

Explanation

Question 88 of 100

1

Anticipation that Derek Jeter played in his last home game with the New York Yankees, massive outdoor celebrations and riots occurred on the streets right after the game, which caused traffic problems and safety issues. What type of emergency do these situations exemplify?

Select one of the following:

  • Widespread power outages

  • Toxic chemical emissions

  • Civil disobedience

  • Terrorist attack

Explanation

Question 89 of 100

1

A hotel guest reports that someone stole money and jewelry from his/her room. Which of the following government agencies should the hotel employee contact?

Select one of the following:

  • Local fire department

  • Local police department

  • Area convention bureau

  • Area chamber-of-commerce

Explanation

Question 90 of 100

1

Why do hospitality and tourism businesses keep money and valuables locked in secure locations?

Select one of the following:

  • To eliminate accidents

  • To reduce the risk of theft

  • To prevent natural disasters

  • To avoid equipment hazards

Explanation

Question 91 of 100

1

What is a primary reason why hospitality facilities develop emergency response procedures?

Select one of the following:

  • To prevent emergency situations from occurring on the premises

  • To increase guests’ awareness of potential security and safety issues

  • To reduce the time it takes to train employees in first aid, CPR, and security

  • To help lessen panic and reduce the risk of damage or injury during an emergency situation

Explanation

Question 92 of 100

1

What security measure do cruise ships provide guests that enable them to store their valuable items?

Select one of the following:

  • Shipping container

  • Safe deposit box

  • Baggage claim center

  • Lost and found center

Explanation

Question 93 of 100

1

What happened in response to the terrorist attacks that occurred on September 11, 2001?

Select one of the following:

  • Airports hired fewer security guards

  • Airline travel substantially increased

  • Airports hired ambassadors

  • Airport security increased

Explanation

Question 94 of 100

1

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

Select one of the following:

  • Individuals with emotional needs

  • Individuals with mental disabilities

  • Individuals with chronic fatigue issues

  • Individuals with physical impairments

Explanation

Question 95 of 100

1

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

Select one of the following:

  • Unethical business practices can damage a hospitality business’s image.

  • Although the restaurant lost some customers, the end justifies the means.

  • Hospitality businesses should find other ways to cut corners and earn profits.

  • Business owners must ensure that they have good excuses for offering bribes.

Explanation

Question 96 of 100

1

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

Select one of the following:

  • Price fixing

  • Bait and switch

  • Exclusive dealing

  • Price discrimination

Explanation

Question 97 of 100

1

What type of discrimination involves paying higher wages to men than to women?

Select one of the following:

  • Age

  • Race

  • Gender

  • Religious

Explanation

Question 98 of 100

1

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

Select one of the following:

  • Learning permit

  • Driver’s license

  • Work application

  • Inspection manual

Explanation

Question 99 of 100

1

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

Select one of the following:

  • Sanitizing the facility

  • Monitoring safety hazards

  • Preventing routine accidents

  • Complying with health codes

Explanation

Question 100 of 100

1

Who is responsible for implementing the laws required to operate a hospitality or tourism business?

Select one of the following:

  • The courts

  • Employees

  • Management

  • The government

Explanation

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