Friendsurance Quiz Part II: The Product

Question 1 of 19

1

Who is Friendsurance’s target group?

Select one of the following:

Everyone can use Friendsurance’s product so Friendsurance does not need a target group.
Friendsurance has different target groups based on “personas”, the personas I will find on posters in the office.
Friendsurance’s target group is young people and people who dislike brokers.

Explanation

Question 2 of 19

1

What is a “persona”?

Select one of the following:

A persona is a person
A persona is a type of customer we think is cool
A persona is a fictional character that represents a group of customers

Explanation

Question 3 of 19

1

What is the German name of Friendsurance’s innovation?

Select one of the following:

Rückzahlungs-Upgrade
Schadensfrei-Bonus (Claim-free Bonus)
Gruppen-Prinzip

Explanation

Question 4 of 19

1

Where does the „Schadensfrei-Bonus“ come from?

Select one of the following:

From heaven
From not using your insurance policy at all
From the difference between the insurance premium with and without the deductible

Explanation

Question 5 of 19

1

How does the Claim-free Bonus work?

Select one of the following:

Insurance policy owners with the same insurance type form small groups. A part of their premiums is paid into a cashback pool. If no claims are submitted, the members of the group get some of their money back at the end of the year. In case of claims, the cashback decreases for everyone in the group.
Insurance policy owners with the same insurance type form small groups. A part of their last Claim-free Bonus is paid into a cashback pool. If no claims are submitted, the members of the group get some of their money back at the end of the year. In case of claims, the cashback decreases for everyone. Small claims are settled with the money in the pool.
Insurance policy owners with all sorts of insurance types form small groups. A part of their premiums is paid into a cashback pool. If no claims are submitted, the members of the group get some of their money back at the end of the year. In case of claims, Friendsurance gets the cashback pool.

Explanation

Question 6 of 19

1

What happens if everyone in a network has damages and the group has higher cost than their deductibles carry?

Select one of the following:

The insurance holders have to cover these costs
Friendsurance has to cover these costs
A so-called stop-loss insurance covers these situations.

Explanation

Question 7 of 19

1

How are the groups established?

Select one of the following:

Other people choose you
We generate one for you when you sign up and you can afterwards adjust this as you want to
You establish it yourself as customer
We automatically connect you with other members as soon as the Claims-free bonus is active for your contract. You can change your group members afterwards if you want to.

Explanation

Question 8 of 19

1

What kind of insurances do we handle at Friendsurance?

Select one or more of the following:

Accident (Unfall)
Car (Kfz)
Health (Kranken-)
Household (Hausrat)
Liability (Haftpflicht)
Phone
Occupational disability (Berufsunfähigkeit)
Pet (Haustier)
Legal costs (Rechtsschutz)
Tablet

Explanation

Question 9 of 19

1

For which insurance types is the Schadensfrei-Bonus already available for?

Select one of the following:

Household, electronic, legal and liability
All insurance categories
Household and car insurance
Household, electronic, legal, car and liability

Explanation

Question 10 of 19

1

What is the worst case scenario for an insurance holder who uses Friendsurance?

Select one of the following:

His contract is cancelled by us because he has too many claims
He has extra costs
He does not get a cash back and his costs are the same as they would have been without Friendsurance

Explanation

Question 11 of 19

1

Can a customer change the members of their group?

Select one of the following:

Yes, but only once a year
Yes, as often as they want and when they want. The changes are effective on the first day of the month.
Yes, but maximum 4 times a year

Explanation

Question 12 of 19

1

What happens if someone in my insurance network cancels the connection with me?

Select one of the following:

The whole group falls apart
My cash back is reduced and I cannot change that
My cash back is reduced unless I connect with someone else. Friendsurance will help me find someone to connect with, or even auto-connect me, if I activated “auto-connect” in my account.

Explanation

Question 13 of 19

1

When talking about insurances - what is meant by „deductible" in your policy?

Select one of the following:

The insurance tax you have to pay
The max. amount you have to pay in case of a claim.
The premium you have to pay each year for your insurance policy

Explanation

Question 14 of 19

1

What does the Deductible Principle have to do with the Claim-Free bonus?

Select one of the following:

To get a Claim-Free bonus, you sign an additional deductible agreement with Friendsurance
There is not correlation between a deductible and the Claim-Free Bonus
To enable that insurance holders can get a cash back if they are claim free, Friendsurance has to do a change in the insurance contract to a contract with a deductible (Selbstbeteiligung). This alternation means that the yearly insurance fee goes down. The difference between the old fee and the new fee goes into the groups shared pot.

Explanation

Question 15 of 19

1

Why can customers also enter insurance types like “pet insurance”?

Select one of the following:

Because we like to get all the personal data from the customer that we can get
So that they can get a cashback also for these types
This allows customers to get an overview which insurances they have and allows us to help the customer to get the insurances they really need.

Explanation

Question 16 of 19

1

What is Mr. Money and what do we use it for?

Select one of the following:

Mr. Money is a insurance comparison calculator and integrated in our website (new customers)
Mr. Money is another tool used by Friendsurance to handle end-customers
Mr. Money is a direct competition to Friendsurance

Explanation

Question 17 of 19

1

If I find a bug, I...

Select one of the following:

directly ask a programmer to fix the problem
don’t do anything because bugs will not be fixed anyway
send an E-Mail to QA (bugs@friendsurance.de) and describe when the problem occurs and in which way and with which browser/devices it can be reproduced.

Explanation

Question 18 of 19

1

If I have an idea how to improve Friendsurance, I...

Select one of the following:

don’t do anything because the software cannot be changed.
directly ask a programmer to change the software.
ask my team lead and/or Product Management to help understanding the problem and find out its priority.

	Created by katja.karg about 8 years ago

Basic Knowledge about the Friendsurance Product!

Friendsurance Quiz Part II: The Product

Friendsurance Quiz Part II: The Product

Question 1 of 19

Who is Friendsurance’s target group?

Select one of the following:

Explanation

Question 2 of 19

What is a “persona”?

Select one of the following:

Explanation

Question 3 of 19

What is the German name of Friendsurance’s innovation?

Select one of the following:

Explanation

Question 4 of 19

Where does the „Schadensfrei-Bonus“ come from?

Select one of the following:

Explanation

Question 5 of 19

How does the Claim-free Bonus work?

Select one of the following:

Explanation

Question 6 of 19

What happens if everyone in a network has damages and the group has higher cost than their deductibles carry?

Select one of the following:

Explanation

Question 7 of 19

How are the groups established?

Select one of the following:

Explanation

Question 8 of 19

What kind of insurances do we handle at Friendsurance?

Select one or more of the following:

Explanation

Question 9 of 19

For which insurance types is the Schadensfrei-Bonus already available for?

Select one of the following:

Explanation

Question 10 of 19

What is the worst case scenario for an insurance holder who uses Friendsurance?

Select one of the following:

Explanation

Question 11 of 19

Can a customer change the members of their group?

Select one of the following:

Explanation

Question 12 of 19

What happens if someone in my insurance network cancels the connection with me?

Select one of the following:

Explanation

Question 13 of 19

When talking about insurances - what is meant by „deductible" in your policy?

Select one of the following:

Explanation

Question 14 of 19

What does the Deductible Principle have to do with the Claim-Free bonus?

Select one of the following:

Explanation

Question 15 of 19

Why can customers also enter insurance types like “pet insurance”?

Select one of the following:

Explanation

Question 16 of 19

What is Mr. Money and what do we use it for?

Select one of the following:

Explanation

Question 17 of 19

If I find a bug, I...

Select one of the following:

Explanation

Question 18 of 19

If I have an idea how to improve Friendsurance, I...

Select one of the following:

Explanation

Question 19 of 19

How many times a year is the cash-back being paid out?

Select one of the following:

Explanation