Friendsurance Quiz Part IV: Insurance Basics

Question 1 of 13

1

What is the difference between an Insurance broker (Versicherungsmakler) and an Insurance agent (Versicherungsvertreter)?

Select one of the following:

There is no difference.
An insurance agent works for a specific insurance company, while an insurance broker offers a variety of insurance policies from different insurance companies.
Insurance brokers only mediate property insurance, while insurance agent mediate life insurances.

Explanation

Question 2 of 13

1

What is the Admin Tool used for primarily?

Select one or more of the following:

To collect and save contact information’s of partners
It is a marketing tool to analyze and evaluate customers activity
The insurance companies and the current procedure (upgrade/cross selling) are being stored here

Explanation

Question 3 of 13

1

If it says „Anbindung über Pool“ for i.e. Alte Leipziger in the AT, does that mean we only serve them via a pool?

Select one of the following:

No
Yes
Maybe
It is possible that we do household, liability insurance directly with Alte Leipziger, while the other segments, such as life and health insurance, is being dealt with via pools. So just because it says „Anbindung über Pool" does not need to mean just pools.

Explanation

Question 4 of 13

1

What does „Korrespondenzmakler“ mean?

Select one of the following:

We have a special cooperation with the insurance company, i.e. they pay us higher provision.
We have no cooperation with them, but still serve their customers on a free basis (no commission).
It’s the same as insurance broker or tight agent.

Explanation

Question 5 of 13

1

If it says „keine Anbindung“ what does that exactly mean? (Especially for Support)

Select one or more of the following:

They cancelled our „Courtagezusage“ (contract).
We have a cooperation with them.
We have no cooperation with them at all and we act as an „Korrespondenzmakler“.

Explanation

Question 6 of 13

1

What do we mean when we say „upgrade“?

Select one of the following:

We cancel the customer's contract.
The customer finalizes more than just one contract with Friendsurance.
We adjust the deductible of an existing contract, so that the premium difference can become a cash back for the customer.

Explanation

Question 7 of 13

1

What do we mean when we say „cross-selling“?

Select one of the following:

We put the customer in a policy with a deductible.
The customer already possesses an insurance policy and does not need any further handling.
Cross selling generally means selling additional contracts to an existing customer, e.g. to make sure the customer has insurance contracts where they can get a cash back. But it can also mean that his/her existing insurance tariff does not support our claim-free-bonus (schabo) and therefore we need to transfer him/her to another insurance carrier which offers the bonus.

Explanation

Question 8 of 13

1

What is a „Maklerbetreuer“ (Broker support)?

Select one of the following:

A person provided by the insurance company to support insurance brokers
An online platform where insurance brokers can ask questions (FAQ)
A cooperation partner of Friendsurance

Explanation

Question 9 of 13

1

What is meant by „Bestandsübertragung“?

Select one of the following:

New insurance tariffs that are being published yearly by insurance companies.
It’s a function in the Admin Tool.
A customer switches from his/her old broker to Friendsurance, so that Friendsurance becomes the broker and is registered as such by the insurance company.

Explanation

Question 10 of 13

1

How many cooperation partners does Friendsurance have?

Select one of the following:

More than 4
More than 70
More than 27

Explanation

Question 11 of 13

1

	Created by katja.karg over 8 years ago

Core Knowledge about Insurances!

Friendsurance Quiz Part IV: Insurance Basics

Question 1 of 13

What is the difference between an Insurance broker (Versicherungsmakler) and an Insurance agent (Versicherungsvertreter)?

Select one of the following:

Explanation

Question 2 of 13

What is the Admin Tool used for primarily?

Select one or more of the following:

Explanation

Question 3 of 13

If it says „Anbindung über Pool“ for i.e. Alte Leipziger in the AT, does that mean we only serve them via a pool?

Select one of the following:

Explanation

Question 4 of 13

What does „Korrespondenzmakler“ mean?

Select one of the following:

Explanation

Question 5 of 13

If it says „keine Anbindung“ what does that exactly mean? (Especially for Support)

Select one or more of the following:

Explanation

Question 6 of 13

What do we mean when we say „upgrade“?

Select one of the following:

Explanation

Question 7 of 13

What do we mean when we say „cross-selling“?

Select one of the following:

Explanation

Question 8 of 13

What is a „Maklerbetreuer“ (Broker support)?

Select one of the following:

Explanation

Question 9 of 13

What is meant by „Bestandsübertragung“?

Select one of the following:

Explanation

Question 10 of 13

How many cooperation partners does Friendsurance have?

Select one of the following:

Explanation

Question 11 of 13

What are the only insurance segments (Admin-Tool) where Support asks directly for a „Bestandsübertragung“?

Select one of the following:

Explanation

Question 12 of 13

What broker pools do we have a cooperation with?

Select one of the following:

Explanation

Question 13 of 13

What company do we have an agreement with concerning the electronic signature?

Select one of the following:

Explanation