Each question in this quiz is timed.
Which of the followings are necessary for creating loyalty? A. Quick reply B. Patience C. Great quality product D. Delivery on time
A. Paying cash
B. Patience
C. Great quality product
D. Employee hours of operation
2. What is important for success in the business? A. Customer royalty B. Customer service C. employee salary D. hours of operation
A. Customer royalty
B. Customer service
4. Customer stays loyal when? A. If we make value to them B. If we listen to them C. Give us cash D. If they take picture with our company staff
A. If we make value to them
B. If we listen to them
Customer loyalty is one of the important area of success for the business?
6. Customer service involve none but affirmative attitude?
7. Customer royalty can be created when a customer is satisfied from the company?
8. Dealing with customer in an angry mood is proper?
