Clair Hat
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Quiz on Operations Management, created by Clair Hat on 29/07/2016.

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Operations Management

Question 1 of 50

1

________________ is made up of activities which add value to the products or services it provides.

Select one of the following:

  • Value Chain

  • Logistics

  • Operations process

  • Marketing and sales

Explanation

Question 2 of 50

1

The term_____________ broadly describes the set of all activities associated with the production of goods and services.

Select one of the following:

  • Management

  • Operations

  • Procurement

  • Strategy

Explanation

Question 3 of 50

1

________________ is the fundamental rethinking and redesign of existing processes and practices.

Select one of the following:

  • Lean production

  • Reengineering

  • Soft Manufacturing

  • Restructuring

Explanation

Question 4 of 50

1

The term _____________ denotes the process of converting or transforming resources into goods or services.

Select one of the following:

  • Production

  • Logistics

  • Procurement

  • Assembling

Explanation

Question 5 of 50

1

______________ is defined as doing things right.

Select one of the following:

  • Effectiveness

  • Maximisation

  • Efficiency

  • Accuracy

Explanation

Question 6 of 50

1

Which of these is a support activity?

Select one of the following:

  • Operations

  • Marketing & Sales

  • Service

  • Technology Development

Explanation

Question 7 of 50

1

______________converts (materials) inputs into outputs of greater economic value.

Select one of the following:

  • Procurement

  • Manufacturing

  • Assembly

  • Processing

Explanation

Question 8 of 50

1

In Japan in the late 1980s, a new approach was developed for managing manufacturing systems known as _____________________.

Select one of the following:

  • Soft manufacturing

  • Lean production

  • Agile manufacturing

  • Reengineering

Explanation

Question 9 of 50

1

A good strategy needs to be ________________ enough to allow for periodical realignments in response to changes in the external environment.

Select one of the following:

  • Stable

  • Firm

  • Constant

  • Flexible

Explanation

Question 10 of 50

1

Michael Porter proposed that manufacturing company value chain activities include Primary activities, Support activities and ________________.

Select one of the following:

  • Firm infrastructure

  • Technology development

  • Margin

  • Operations

Explanation

Question 11 of 50

1

A ______________ involves concentrating on a particular buyer group, geographic area or product/market segment and serving the needs of this segment better than competitors.

Select one of the following:

  • Alliance strategy

  • Cost leadership strategy

  • Differentiation strategy

  • Focus strategy

Explanation

Question 12 of 50

1

Which is the tool that is used to scan the external environment and properly assess the internal competencies of an organization?

Select one of the following:

  • PESTLE analysis

  • Porter's Five Forces Model

  • SWOT analysis

  • Triple bottom line

Explanation

Question 13 of 50

1

_________________ involves determining the organization’s overall goals.

Select one of the following:

  • Marketing strategy

  • Operation strategy

  • Business strategy

  • Corporate strategy

Explanation

Question 14 of 50

1

_______________ is joint ventures among international organizations to pool their complementary assets to achieve synergy.

Select one of the following:

  • Alliance strategy

  • Focus strategy

  • Cost leadership strategy

  • Differentiation strategy

Explanation

Question 15 of 50

1

Operations strategy ______________ is the process by which such long-range game plans are developed.

Select one of the following:

  • Operation Strategy Implementation

  • Operation Strategy Developing

  • Operation Strategy Formulation

  • Operation Strategy Forecasting

Explanation

Question 16 of 50

1

According to Gaither and Frazier _____________________ are the elements of an organisation that determine its strategic success or failure.

Select one of the following:

  • Competitive Priorities

  • Competitive Advantage

  • Corporate strategy

  • Employee morale

Explanation

Question 17 of 50

1

With a_________________, the organisation seeks to stand out within the industry in which it operates by being unique in some dimension(s) of value to customers.

Select one of the following:

  • Differentiation strategy

  • Cost leadership strategy

  • Alliance strategy

  • Focus strategy

Explanation

Question 18 of 50

1

______________________ is the process by which long range plans are put into action.

Select one of the following:

  • Operation strategy formulation

  • Operation strategy developing

  • Operation strategy implementation

  • Operation strategy forecasting

Explanation

Question 19 of 50

1

New products serve to provide growth opportunities and ____________for the organisation.

Select one of the following:

  • Business values

  • Corporate sustainability

  • Corporate strategy

  • Competitive advantage

Explanation

Question 20 of 50

1

A ___________can be seen as a process – a method of doing things.

Select one of the following:

  • Service

  • Product

  • Operations

  • Quality

Explanation

Question 21 of 50

1

A ___________ is a series of events or activities intended to produce a certain result for a customer, such as a physical product (hamburger).

Select one of the following:

  • Supply Chain

  • Process

  • Value chain

  • Management

Explanation

Question 22 of 50

1

The break- even point on a chart is where the contribution from the output volume produced by the alternative just meets the fixed cost, resulting in zero profit. In the above statement, contribution implies_______________

Select one of the following:

  • Total revenue +Total variable costs

  • Total revenue > Total variable costs

  • Total revenue – Total variable costs

  • Total revenue <Total variable costs

Explanation

Question 23 of 50

1

What does "AMT" stand for?

Select one of the following:

  • Advanced Manufacturing Technology

  • Automatic Manufacturing Technology

  • Advanced Manufacturing Technique

  • Automatic Manufacturing Technique

Explanation

Question 24 of 50

1

_____________ is defined as the transformation of knowledge into new products, processes and services [which] involves more than just science and technology.

Select one of the following:

  • Invention

  • Exposure

  • Discovery

  • Innovation

Explanation

Question 25 of 50

1

________________ is concerned with the replacement of human actions with technology that contains mechanical, pneumatic, hydraulic, electrical or electronic elements.

Select one of the following:

  • Hybrid

  • Semi-Automatic

  • Automation

  • Manual

Explanation

Question 26 of 50

1

What does ‘CAM’ stand for?

Select one of the following:

  • Computer-aided Manufacturing

  • Computer-aided Marketing

  • Computer-aided Maintenance

  • Computer-aided Management

Explanation

Question 27 of 50

1

________________ is a worldwide accepted certification for quality.

Select one of the following:

  • ISO 14000

  • ISO 9000

  • ISO 26000

  • ISO 31000

Explanation

Question 28 of 50

1

What is defined as meeting or exceeding customer requirements now and in the future?

Select one of the following:

  • Demand

  • Marketing

  • Quality

  • Supply

Explanation

Question 29 of 50

1

_________________ refers to the involvement of all employees in achieving customer satisfaction through continuous improvement activities, while at the same time continually decreasing real cost.

Select one of the following:

  • Total Quality Management

  • Cost Cutting

  • Profit Maximisation

  • Corporate Values

Explanation

Question 30 of 50

1

What do the initials of the PDCA cycle stand for?

Select one of the following:

  • Plan, diagnose, conclude, act

  • Plan, design, control, act

  • Plan, design, control, assess

  • Plan, Do, Check, Act

Explanation

Question 31 of 50

1

Inspection cost is an example for_______________________

Select one of the following:

  • Internal failure costs

  • Prevention costs

  • Appraisal costs

  • External failure costs

Explanation

Question 32 of 50

1

What does the term kaizen mean when applied to quality?

Select one of the following:

  • Continuous improvement

  • Quality is everyone's job

  • The place where activity takes place

  • Maintain a steady flow

Explanation

Question 33 of 50

1

According to Pareto analysis, __% of the problems is often due to __% of the causes.

Select one of the following:

  • 60, 40

  • 80, 20

  • 50, 50

  • 70, 30

Explanation

Question 34 of 50

1

_________________ is a quality control chart based on reducing the process variability to reduce the standard deviations.

Select one of the following:

  • Seven Rule Run

  • Times series model

  • EWMA chart

  • Six Sigma

Explanation

Question 35 of 50

1

Quantitative methods of forecasting include

Select one of the following:

  • Sales force composite

  • Exponential smoothing

  • Jury of execution opinion

  • Consumer market survey

Explanation

Question 36 of 50

1

Time series patterns that repeat themselves after a period of days or weeks are called

Select one of the following:

  • Cycles

  • Trend

  • Random

  • Seasonality

Explanation

Question 37 of 50

1

______________ is a systematic approach to creating and testing hypotheses about the market by gathering data using survey.

Select one of the following:

  • Market segmentation

  • Market research

  • Market positioning

  • Market intelligence

Explanation

Question 38 of 50

1

Which of the following is an example for internal factors affecting demand?

Select one of the following:

  • Advertising

  • Economy

  • Competitor action

  • Government regulation

Explanation

Question 39 of 50

1

The _______________ method involves making simple judgements based on factors, such as sales that were recorded or the amount of resources that were required yesterday.

Select one of the following:

  • Moving average

  • Exponential smoothing

  • Naive forecasting

  • Coefficient of correlation

Explanation

Question 40 of 50

1

Which of the following is NOT a time-series model?

Select one of the following:

  • Exponential smoothing

  • Naive approach

  • Linear regression

  • Moving average

Explanation

Question 41 of 50

1

Identify the formula for Little’s Law from the following.

Select one of the following:

  • I=T+R

  • I = TR

  • I - T-R

  • I = T/R

Explanation

Question 42 of 50

1

If forecasted demand = 35723, Safety stock=24000 and Stock in hand=20000.Calculate Planned production using the following formula: PP= (FD+ss-soh)

Select one of the following:

  • 33297

  • 37923

  • 32973

  • 39723

Explanation

Question 43 of 50

1

In methods for making location decision _______________ refers to experience-based techniques for problem solving, learning, and discovery.

Select one of the following:

  • Optimisation

  • Simulation

  • Heuristics

  • Facility Layout

Explanation

Question 44 of 50

1

According to economic factors affecting the location of facilities, direct labour is an example for___________

Select one of the following:

  • Operating costs

  • Facility costs

  • Transportation costs

  • Planning costs

Explanation

Question 45 of 50

1

Breweries near source of water are a good example for which of the following dominant factors in manufacturing.

Select one of the following:

  • Proximity to markets

  • Quality of life

  • Proximity to the parent company’s facilities

  • Proximity to suppliers and resources

Explanation

Question 46 of 50

1

Group Layout is also known as_____________.

Select one of the following:

  • Process layout

  • Cellular layout

  • Product layout

  • Fixed-position layout

Explanation

Question 47 of 50

1

______________ Layouts combines elements of both a flexible flow and line flow, or elements of both a product and a process focus.

Select one of the following:

  • Hybrid layouts

  • Fixed-position Layout

  • Group layout

  • Product layout

Explanation

Question 48 of 50

1

________________ software and computer simulation software can be particularly helpful in analysing facility layouts.

Select one of the following:

  • CAD

  • SAP

  • SPSS

  • Oracle

Explanation

Question 49 of 50

1

What is known as dividing the work among the workstations so that each is working at maximum efficiency to match market demand for the products?

Select one of the following:

  • Product line

  • Segmentation

  • Line of control

  • Line balancing

Explanation

Question 50 of 50

1

Organisations that need the ability to provide a wide variety of services to customers with differing requirements usually use_______________ layout.

Select one of the following:

  • Group

  • Process

  • Product

  • Hybrid

Explanation

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