Action Recommendations
Anticipating Patient/Family/Resident Needs
It is recommended CPXP Candidates can:
• Define, outline and describe the design and implementation of a Patient Family Advisory Council(PFAC)
• Identify and advocate for the effective uses of a PFAC
• Define shared decision making and describe its impact on experience outcomes and patients/family/resident engagement. Please note, the action items listed under Domain 1 also support your development in Domain III, task 1.
Innovation and Change
It is recommended CPXP Candidates can:
Partner with senior leaders in creating organizational alignment and strategic pans that achieve organizational goals
• Assess the benefits and limitations of using technology solutions to enhance patient, family, resident experience
• Apply the key elements for successful and sustained change (some examples include, defining a clear purpose for change, gaining senior leader support, providing ongoing and consistent communication, providing the needed education and training)
• Distinguish between transformational and transactional leadership including the advantages and disadvantages of each
Continuous Improvement: Patient/Family/Resident Experience
It is recommended CPXP Candidates can:
• Apply process improvement concepts and methods. (some examples include TQM, PDCA, SixSigma, LEAN)
• Distinguish between an outcome and process measure
• Identify and describe key concepts of Experience Based Design/Co-design (EBD/EBCD) andexperience mapping
• Facilitate multidiscipline teams focused on experience improvement

	Created by Lydia Elliott, Ed.D about 8 years ago

Listed are the action recommendations for Domain III provided by the Beryl Institute workbook. These recommendations will guide our discussions and provide the focus for our research.