Ways to positively impact the patient experience (might sound simple), look at things from the patient perspective and a "Thank you" goes a long way.

Among patients reporting no problems with their room or staff 75% said their nurses always explained things in a way they could understand, and 72% said that their doctors did the same.
Patients saying that they were thanked for choosing their hospital report an average of about 7 positive recommendations (6.99). For patients who say they were never thanked, the average number of positive recommendations falls to only 0.6.

	Created by Alicia Shelly about 8 years ago

Empathy

Empathy-With excerpts