Six Sigma effective tool used for defect elimination

· Critical to Quality - key attributes that are most important to customer. If a business doesn’t get them right, the customer will react adversely.

· Defect - Failing to deliver what the customer wants. Defects include anything that doesn’t meet customer expectations or customer specifications; defects also can contribute to failing to meet customer expectations in the final product or service.

· Process Capability - The ability of your procedure to reach the same result every time. Repeatability, or how consistently you do something, and accuracy, or how close you get to your desired outcome, are essential to a capable process.

· Variation - is the difference that the customer notices from one item to the next, as well as the differences within processes. Six Sigma aims to reduce variation as much as possible for a repeatable result.

· Stable Operations - Ensuring consistent, predictable processes to improve what the customer sees and feels. Accuracy and repeatability are essential so you can predict what an operation will do in the future.

· Design for Six Sigma (DFSS) - Designing to meet customer needs and process capability. Organizations that follow the DFSS credo implement Six Sigma as early in the product or service lifecycle as possible, especially at the design stage.

	Created by Lydia Elliott, Ed.D about 8 years ago

Action Recommendation Apply change management concepts and strategies