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Cisco IIT essentials (Chapter 12 - Advanced Troubleshooting) Quiz on quiz chapter 12, created by groche on 01/04/2014.

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quiz chapter 12

Question 1 of 37

1

Which two operating systems can be upgraded to Windows XP Home (Choose two)

Select one of the following:

  • Windows 95

  • Windows 3.1

  • Windows 98

  • Windows 98 Se

  • Windows NT Workstation

Explanation

Question 2 of 37

1

A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (choose two)

Select one or more of the following:

  • install additional RAM

  • modify the options in the BIOS

  • install the driver from the CD provided with the card reader

  • download and install the driver from the manufacturer of the card reader

  • update the CMOS firmware

Explanation

Question 3 of 37

1

A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an "OS not found" error message is displayed. What is the most probable cause for that error message?

Select one of the following:

  • the power supply is faulty

  • the hard drive jumper is set incorrectly

  • the motherboard needs replacing to be able to support the new hard drive

  • the USB port has too many attached devices to supply adequate power

  • the BIOS needs updating

Explanation

Question 4 of 37

1

A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays one CPU graph. What is the most probable solution to this problem?

Select one of the following:

  • replace the HDD with a higher capacity drive

  • overclock the CPU

  • increase the amount of RAM available

  • update the BIOS firmware to support the dual core CPU

Explanation

Question 5 of 37

1

A laptop that is running Windows XP diplays "Missing NTLDR" after the POST. What are the two most probable reasons for this problem? (Choose two)

Select one or more of the following:

  • boot.ini is missing or damaged

  • there is a conflict with a newly installed device

  • BOOTMGR has been corrupted

  • the boot order is not set correctly in the BIOS

  • the index service is not indexing in the correct locations

Explanation

Question 6 of 37

1

Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?

Select one or more of the following:

  • reinstall the operating system

  • upgrade the operating system

  • research the STOP error and the name of the module that produced the error

  • research the boot error beep code to identify the source of the error

Explanation

Question 7 of 37

1

A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two)

Select one or more of the following:

  • the UAC has been turned off

  • the user has breached the user security policy

  • the computer has a virus

  • the index service is not running

  • the CPU needs to be upgraded

  • an update has corrupted the operating system

Explanation

Question 8 of 37

1

What are two possible solutions to any Windows computer restarting continuously and never displaying the desktop? (Choose two)

Select one or more of the following:

  • upgrade the processor

  • upgrade the video card

  • press F8 to open the Advanced Options menu and choose Disable Automatic Restart on System Failure

  • reset the hard drive jumpers

  • run chkdsk /F /R from the recovery console

  • access the BIOS and change the boot order options

Explanation

Question 9 of 37

1

A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?

Select one of the following:

  • the network switch is faulty

  • the gateway needs to be fixed

  • the network cable is faulty

  • the PC has an incorrect IP address for the DNS server

Explanation

Question 10 of 37

1

Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect?

Select one of the following:

  • the wireless signal is too weak

  • the DHCP server is faulty

  • there is interference from outside sources

  • the antenna on the access point is too powerful

  • the network passwords need to be reissued to the users

Explanation

Question 11 of 37

1

A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?

Select one of the following:

  • the DNS server is not operational

  • the Internet connection is down

  • the gateway address is incorrect

  • the DHCP server is not operational

Explanation

Question 12 of 37

1

A technician is working on a laptop that has a dark display. After attaching an external display and verifying that it works, the technician now has a better idea as to the problem. What could be the problem?

Select one of the following:

  • the display driver is incorrect

  • the motherboard has failed

  • the CPU has failed

  • the power inverter of the LCD screen or backlight lamp has failed

Explanation

Question 13 of 37

1

A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?

Select one of the following:

  • ask a list of closed-ended questions

  • research the problem

  • document all findings, actions, and outcomes

  • implement preventive measures

Explanation

Question 14 of 37

1

. A user complains that when a page is printed on a laser printer, the page smears when touched. What
is a possible cause of this issue?

Select one of the following:

  • the laser assembly is faulty

  • the EP drum is damaged

  • the pickup rollers are defective

  • the fuser has failed

Explanation

Question 15 of 37

1

A technician finds that occasionally when a network printer is restarted, clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause of this?

Select one of the following:

  • the drum is damaged

  • the printer does not have enough memory

  • the toner level in the EP cartridge is low

  • the power supply on the printer is failing

  • the printer is configured to get an IP address using DHCP

Explanation

Question 16 of 37

1

A user complains that a printer is outputting random characters instead of the desired document. What is a probable cause of this?

Select one of the following:

  • there is dirt or debris in the printer

  • the printer does not have enough memory

  • the pickup rollers are defective

  • an incorrect print driver is installed

Explanation

Question 17 of 37

1

A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop is able to connect to other devices, the ping requests fail. What is the likely cause?

Select one of the following:

  • the network drivers for the NIC are out of date

  • the port speed for the NIC is incorrect

  • TPM must be enabled

  • the Windows Firewall is blocking ping requests

Explanation

Question 18 of 37

1

A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?

Select one of the following:

  • the CMOS battery has failed

  • a RAM module is not fully inserted into the memory slot

  • a virus has altered the Windows kernel

  • a boot sector virus has altered the master boot record

Explanation

Question 19 of 37

1

A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?

Select one of the following:

  • a virus has damaged the master boot record on the system that is used by the co-worker

  • the network adapter on the computer that is used by the co-worker is malfunctioning

  • the email account belonging to the co-worker was hijacked because of malware

  • the email client belonging to the co-worker is not configured properly

Explanation

Question 20 of 37

1

A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?

Select one of the following:

  • the BIOS is corrupt

  • the LCD screen has failed

  • the backlight lamp has failed

  • the LCD screen inverter has failed

Explanation

Question 21 of 37

1

A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?

Select one of the following:

  • the laser printer does not have adequate memory

  • the drum is failing to hold a charge

  • the drum wiper blade is worn

  • the fuser has failed

Explanation

Question 22 of 37

1

A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.” What could be the problem?

Select one of the following:

  • the MBR is corrupted

  • the CPU voltage is set too low

  • the CMOS battery has failed

  • the hard drive is beginning to fail

Explanation

Question 23 of 37

1

A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two)

Select one or more of the following:

  • regedit

  • chkdsk

  • regedt32

  • bootrec /fixboot

  • bootrec /fixmbr

Explanation

Question 24 of 37

1

A video-file editor defragments the hard drive on his computer every month to ensure continuing optimal performance. How can the editor ensure that the defragmentation occurs every month?

Select one of the following:

  • select the Action menu item in the Defrag utility and then select Schedule

  • add Defrag to Scheduled Tasks in System Tools

  • set the Scheduled flag for Defrag in HKEY_CLASSES_ROOT

  • in Ntbackup, select the option to do a Defrag; set the schedule for monthly but do not specify any files to backup

Explanation

Question 25 of 37

1

A new graphics card is installed in a computer. When the computer is powered on, the default drivers are loaded but some of the applications do not work properly. What should the user do to improve the graphics card performance?

Select one of the following:

  • check the Microsoft website to find the latest drivers

  • check the website of the manufacturer for the latest drivers

  • configure the application to run correctly with the new graphics card

  • configure the graphics card settings correctly in the Start menu

Explanation

Question 26 of 37

1

Which protocol automates assignment of IP addresses?

Select one of the following:

  • TCP

  • IP

  • DNS

  • DHCP

Explanation

Question 27 of 37

1

What is the purpose of the chkdsk /f command?

Select one of the following:

  • it formats a hard drive partition

  • it checks a hard drive for errors and fixes them if possible

  • it prepares a hard drive partition so data may be written to it

  • it frees up hard drive space by placing files in contiguous sectors

Explanation

Question 28 of 37

1

A technician boots a Windows XP computer that has an incorrect driver loaded for the video adapter card. How can the technician revert to a previous driver?

Select one of the following:

  • select Create a Restore Point from System Tools

  • use the Regedit utility to remove the information about the graphics driver from the registry

  • select the video adapter card in Device Manager, select the Driver tab, and click Roll Back driver from Properties

  • right-click the desktop and choose Settings > Advanced > Reset video driver

Explanation

Question 29 of 37

1

Which protocol is used to resolve URLs to IP addresses?

Select one of the following:

  • DHCP

  • TCP

  • IP

  • DNS

Explanation

Question 30 of 37

1

What is the issue if the status of a hard disk drive shows as "Not Initialized" in the Disk Management utility?

Select one of the following:

  • the drive has input/output errors

  • the drive is corrupted or unavailable

  • the drive contains a valid signature

  • the basic disk has not yet been converted to a dynamic disk

Explanation

Question 31 of 37

1

In Windows XP which file determines the prompt that a user sees during the boot process when multiple operating systems are present?

Select one of the following:

  • BOOT.INI

  • AUTOEXEC.BAT

  • NTDLR

  • CONFIG.SYS

Explanation

Question 32 of 37

1

What is the default location for system files in all versions of 32-bit Windows Vista?

Select one of the following:

  • the Windows folder

  • the Winvista folder

  • the WindowsCsc subfolder

  • the WindowsSystem32 subfolder

Explanation

Question 33 of 37

1

A technician is having trouble repairing a difficult Windows XP problem. The usual quick-fix solutions did not work and there are no obvious clues found in either Device Manager or Event Viewer. What two actions should the technician try next? (Choose two.)

Select one or more of the following:

  • reinstall the operating system

  • check any manuals relating to the hardware and software

  • check the Internet for possible solutions

  • ask the customer for any idea as to what may be wrong

  • use the recovery CD to restore the operating system

Explanation

Question 34 of 37

1

Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)

Select one or more of the following:

  • day

  • destination

  • source

  • time

  • update period

Explanation

Question 35 of 37

1

A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?

Select one of the following:

  • the hard drive is failing

  • the ntldr.exe file is missing

  • the computer is overheating

  • the installation files are corrupted

Explanation

Question 36 of 37

1

A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?

Select one of the following:

  • the hard drive is failing

  • the ntldr.exe file is missing

  • the computer is overheating

  • the installation files are corrupted

Explanation

Question 37 of 37

1

A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem?

Select one of the following:

  • run fdisk /mbr from the command prompt

  • run chkdsk /F /R from the command prompt

  • restore the boot.ini file from the installation media

  • restore the ntdetect.com file from the installation media

Explanation

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