What’s the caller’s complaint?
He was charged extra money in a supermarket for paying cash.
He had to pay 7.5% when paying by debit card.
He had to pay a booking fee.
The Colston Hall in Bristol say…
other businesses like theirs charge more for the same service
they’re going to start charging 15% for an admin fee
their fees are similar to others in the region
Peter Stoneley felt OK regarding the Cardiff show because…
as s Trading Standards officer he didn’t have to pay.
because somebody else paid for the tickets.
because he understood that they’re in their right to charge him extra money.
What does the law say about admin fees?
Businesses can charge as much as they want for one payment.
The amount of money to be charged for one means of payment is the same as the bank must get paid.
There are no regulations.
The businesses mentioned …
are breaking the law because they charge more than they should.
abide by the law because their fees include elements other than payment.
are not crystal clear about their means of payment.
In Peter Stoneley’s view, what can consumers do to avoid being charged for paying cash?
decide against watching the shows
write a card to the Trading Standards Institute
opt for a handling fee instead
