Salesforce Admin Exam Chunk 2 (31-65)

Question 1 of 35

1

The VP of Sales at Universal Container requested that "verbal agreement" be added as new opportunity stage. The admin added this new picklist value to the stage field, but found that new value was not available to users. What should the admin do?

Select one or more of the following:

ensure the limit of 10 stage values was not exceeded
ensure the new value was marked as active
add the new value to the appropriate record type
add the new value to the appropriate sales process

Explanation

Question 2 of 35

1

Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team members only. Retirement accounts should be visible to all sales users. How can a system admin meet this requirement?

Select one or more of the following:

set the OWD sharing ti public read-only and create a sharing rule to limit access to High Wealth accounts
create a new record type for the High Wealth accounts and share the record type with High Wealth team members
set the OWD sharing to private and create a sharing rule to share Retirement accounts with all sales users
create a new profile for Retirement sales team members and remove read access to High Wealth account records

Explanation

Question 3 of 35

1

Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?

Select one or more of the following:

data export service
import wizard
scheduled report
analytic snapshot

Explanation

Question 4 of 35

1

4 types of reports are:
tabular, summary, matrix, joined

Select one of the following:

True
False

Explanation

Question 5 of 35

1

Which statement about Community experts is true? Choose 2 answers

Select one or more of the following:

community experts can be designated for Salesforce Ideas or Answers
community experts can manage Salesforce Ideas Categories
community experts are designated by an icon
community experts can delete inappropriate community content

Explanation

Question 6 of 35

1

Which type of field allows users to input text, images, and links?

Select one or more of the following:

text area
text area (rich)
text and image area
input area

Explanation

Question 7 of 35

1

What must an admin do when creating a record type?

Select one or more of the following:

assign the record type to the appropriate profiles
set the field level security for the record type
add the record type to the required user records
create a new page layout for the record type

Explanation

Question 8 of 35

1

How can a system admin restrict users from viewing certain fields in list views, searches, page layouts, and reports?

Select one or more of the following:

set the field to hidden using field-level security
set the field to read only

Explanation

Question 9 of 35

1

What should a system admin consider when setting up Mobile Lite? Choose 2 answers

Select one or more of the following:

Mobile Lite users must have a mobile license assigned to them
Mobile Lite provides access to standard objects and dashboards
Mobile Lite config can be created for each user profile
Mobile Lite must be enabled before users can install it

Explanation

Question 10 of 35

1

What can be transferred from one user t another user during mass transfer of account records? Choose 3 answers

Select one or more of the following:

open cases
closed cases
related custom object records
closed activities
open activities

Explanation

Question 11 of 35

1

A system admin created a custom object for recruiting application to track open positions. the admin needs to give recruiting users the ability to read, create, edit, and delete position records. How should the admin proceed?

Select one or more of the following:

modify a standard profile and enable the custom object permissions
create a custom profile and enable the custom object permissions
use an existing custom profile that will automatically have the custom object permissions enabled
use an existing standard profile that will automatically have the custom object permissions enabled

Explanation

Question 12 of 35

1

Susan navigates to the leads tab and selects "Unread Leads" from the drop down menu, and is presented with a series of lead records. "Unread Leads is an example of which of the following?

Select one or more of the following:

report
dashboard
record
list view

Explanation

Question 13 of 35

1

What should an admin consider when setting up case feed?

Select one or more of the following:

case feed requires the service cloud user feature license
the use case feed permission is automatically active for all profiles
chatter feed tracking must be enabled for the case object
case feed replaces the standard case detail page by default

Explanation

Question 14 of 35

1

Where can conditional highlighting be used? Choose 2 answers

Select one or more of the following:

enhanced list views
matrix reports
tabular reports
summary reports

Explanation

Question 15 of 35

1

What is the capability of Service Cloud (customer) portal? Choose 2 answers

Select one or more of the following:

customers can view and edit contacts related to their own accounts
customers can log, view, edit, and close their own cases
the portal and its users can be created without additional licensing
the portal can be customized with corporate branding

Explanation

Question 16 of 35

1

The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?

Select one or more of the following:

create a single email template and use the translation workbench to translate and send the appropriate template
create an email template for each language and a workflow alert to send the appropriate template
create an email template for each language and an auto-response rule to send the appropriate template
create an email template for each language and an assignment rule to send the appropriate template

Explanation

Question 17 of 35

1

Which dashboard feature allows users to see a dashboard with only their own data?

Select one or more of the following:

walking user
profile owner
running user

Explanation

Question 18 of 35

1

Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes tot a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?

Select one or more of the following:

create a criteria-based sharing rule
create an ownership-based sharing rule
create a case-escalation rule
create a case-assignment rule

Explanation

Question 19 of 35

1

Which customization option is available for standard fields? Choose 3 answers

Select one or more of the following:

edit picklist values for standard fields
rename standard field labels in the user interface
change the field type of standard fields
delete standard fields
remove non-required standard fields from a page layout

Explanation

Question 20 of 35

1

Data loader puts errors in csv file, but only shows you one error at a time; import wizard sends an email, but all of the errors at once.

Select one of the following:

True
False

Explanation

Question 21 of 35

1

Which setting can a system admin control in the Salesforce user interface? Choose 3

Select one or more of the following:

enable enhance list views
enable spell checker
enable customizable recent items
enable hover details
enable Chatter for specific users

Explanation

Question 22 of 35

1

A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers

Select one or more of the following:

account rating
forecast category
probability
sales quota

Explanation

Question 23 of 35

1

Salesforce divided into 3 different layers _, of which there is a _ and ___ side for each

Select one or more of the following:

Model-View-Controller (data model, user interface, business logic); declarative, programmatic
Model-View-Controller (data model, user interface, business logic); negative, positive

Explanation

Question 24 of 35

1

Which statement about sharing rules is true? Choose 2 answers

Select one or more of the following:

sharing rules are required in public read/write organizations
sharing rules grant record access to roles and public groups
sharing rules grant delete access to records
sharing rules open up access of records

Explanation

Question 25 of 35

1

Six standard profiles are:
system admin
read-only
marketing user
standard user
contract manager
solution manager

Select one of the following:

True
False

Explanation

Question 26 of 35

1

What can an admin configure for users on the search result page? Choose 3 answers

Select one or more of the following:

objects included in the search
field being searched for on each object
columns displayed for each object
number of records displayed for each object
filter by which users can narrow down results

Explanation

Question 27 of 35

1

What user interface setting must be enabled for users to edit records in a list view? Choose 2 answers

Select one or more of the following:

inline editing
enhanced lists
enhanced page layout editor
enhance profile list views

Explanation

Question 28 of 35

1

Which statement is true regarding an approval process? Choose 2 answers

Select one or more of the following:

the approval-history related list can be used to track the process
a delegated approver can reassign approval requests
an approval action defines the result of record approval or rejection
as assignment rule defines the approver for each process step

Explanation

Question 29 of 35

1

What should a system admin consider when setting up mobile Lite? Choose 2 answers

Select one or more of the following:

it allows access to most custom objects in the organization
it allows access to all standard objects in the organization
it must be enabled for the entire organization
only recently-viewed records are synchronized

Explanation

Question 30 of 35

1

How can Knowledge articles be used? Choose 2 answers

Select one or more of the following:

to resolve customer cases
to display for customer self-service
to display Salesforce Answers
to display Salesforce Solutions

Explanation

Question 31 of 35

1

The OWD for oppty. are set to read only. A custom field Commission has been added to the oppty. Each user should be able to view this field for records that they own, but not for records they do not own. How can this be accomplished using Salesforce security config?

Select one or more of the following:

Set field-level security to hidden on the Commission field for the appropriate profiles
set field-level security to hidden on the Commission field for the appropriate profiles, and create permission sets to grant access to users to view the Commission field on records they own
set field-level security to hidden on the Commission field for appropriate profiles, and create sharing rules to grant access to users to view the Commission field on records they own
this scenario cannot be solved using only Salesforce security config
set field-level security to read only on the Commission field for the appropriate profiles

Explanation

Question 32 of 35

1

What are features of Content Delivery?

Select one or more of the following:

A secure URL can be generated for sharing the content
send via fedex
track views and downloads

Explanation

Question 33 of 35

1

What can a marketing user do using the manage button on a campaign record? Choose 2 answers

Select one or more of the following:

associate existing opportunities with the campaign
create a custom report including all the campaign members
import new leads and associate them with the campaign
associate existing contacts with the campaign

Explanation

Question 34 of 35

1

Which is a feature of Chatter? Choose 3 answers

Select one or more of the following:

recommendations
notes
events
feeds
bookmarks

	Created by Brianne Wright about 8 years ago

	Copied by Arron Asberry almost 8 years ago

Salesforce Admin 201 Quiz on Salesforce Admin Exam Chunk 2 (31-65), created by Arron Asberry on 05/01/2017.

Salesforce Admin Exam Chunk 2 (31-65)

Question 1 of 35

The VP of Sales at Universal Container requested that "verbal agreement" be added as new opportunity stage. The admin added this new picklist value to the stage field, but found that new value was not available to users. What should the admin do?

Select one or more of the following:

Explanation

Question 2 of 35

Universal Containers has segmented its customer base into two categories: High Wealth and Retirement. High Wealth accounts should be visible to the High Wealth Sales Team members only. Retirement accounts should be visible to all sales users. How can a system admin meet this requirement?

Select one or more of the following:

Explanation

Question 3 of 35

Universal Container wants to automatically backup all Salesforce data on a monthly basis. Which tool can a system admin use to meet this requirement?

Select one or more of the following:

Explanation

Question 4 of 35

4 types of reports are: tabular, summary, matrix, joined

Select one of the following:

Explanation

Question 5 of 35

Which statement about Community experts is true? Choose 2 answers

Select one or more of the following:

Explanation

Question 6 of 35

Which type of field allows users to input text, images, and links?

Select one or more of the following:

Explanation

Question 7 of 35

What must an admin do when creating a record type?

Select one or more of the following:

Explanation

Question 8 of 35

How can a system admin restrict users from viewing certain fields in list views, searches, page layouts, and reports?

Select one or more of the following:

Explanation

Question 9 of 35

What should a system admin consider when setting up Mobile Lite? Choose 2 answers

Select one or more of the following:

Explanation

Question 10 of 35

What can be transferred from one user t another user during mass transfer of account records? Choose 3 answers

Select one or more of the following:

Explanation

Question 11 of 35

A system admin created a custom object for recruiting application to track open positions. the admin needs to give recruiting users the ability to read, create, edit, and delete position records. How should the admin proceed?

Select one or more of the following:

Explanation

Question 12 of 35

Susan navigates to the leads tab and selects "Unread Leads" from the drop down menu, and is presented with a series of lead records. "Unread Leads is an example of which of the following?

Select one or more of the following:

Explanation

Question 13 of 35

What should an admin consider when setting up case feed?

Select one or more of the following:

Explanation

Question 14 of 35

Where can conditional highlighting be used? Choose 2 answers

Select one or more of the following:

Explanation

Question 15 of 35

What is the capability of Service Cloud (customer) portal? Choose 2 answers

Select one or more of the following:

Explanation

Question 16 of 35

The marketing team at UC wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can a system admin automate this process?

Select one or more of the following:

Explanation

Question 17 of 35

Which dashboard feature allows users to see a dashboard with only their own data?

Select one or more of the following:

Explanation

Question 18 of 35

Universal Container set the organization-wide settings for cases to private. When a case is escalated, case ownership changes tot a Tier 2 support agent. How can a system admin give the sales operations team read/write access to all escalated cases?

Select one or more of the following:

Explanation

Question 19 of 35

Which customization option is available for standard fields? Choose 3 answers

Select one or more of the following:

Explanation

Question 20 of 35

Data loader puts errors in csv file, but only shows you one error at a time; import wizard sends an email, but all of the errors at once.

4 types of reports are:
tabular, summary, matrix, joined

Salesforce divided into 3 different layers _, of which there is a _ and ___ side for each

Six standard profiles are:
system admin
read-only
marketing user
standard user
contract manager
solution manager