Chad Collins
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ENT I 4.06 Quiz

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Chad Collins
Created by Chad Collins over 7 years ago
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ENT I 4.06 Quiz

Question 1 of 4

1

A business is extending its operating hours to accommodate its customers. Which is a business cost associated with this service?

Select one of the following:

  • Higher payroll expenses

  • Increased sales volume

  • Higher profit margins

  • Increased customer satisfaction

Explanation

Question 2 of 4

1

Which is a benefit to businesses of offering customized services to their customers?

Select one of the following:

  • Businesses charge higher prices for customized services, which can lead to higher profit margins.

  • Businesses save time by offering customized services to their customers.

  • Customized services are also considered to be standardized services.

  • By customizing their services, businesses deliver more consistent products to their customers.

Explanation

Question 3 of 4

1

When a business offers a service that saves time for a customer, which is a benefit to the customer?

Select one of the following:

  • Price

  • Convenience

  • Consistency

  • Quantity

Explanation

Question 4 of 4

1

When considering the services to offer customers, a business should determine if a specific service would accomplish which goal?

Select one of the following:

  • Enhance customer satisfaction levels

  • Increase the number of products possible returned by customers

  • Offend the existing competitors of the business

  • Stabilize variable interest rates

Explanation