MGMT 331 Final Exam Review

Define structural holes

Issue-focused conflicts, which feature manager-negotiators acting as agents, most typically
resemble which type of negotiations?

Jim is a contractor that oversees 4 employees on day-to-day tasks, Jim has been with this company for 8 years and has overseen at least 4 projects in the past. Jim also spent 4 years at ABC Construction, building pre-fabbed houses. What is Jim's source of personal power?

Sherry is a door-to-door insurance sales agent that currently covers the region of Edwardsville, which she has some experience in the community with volunteering and is both easy to talk to and "easy on the eyes." What is Sherry's source of personal power?

Agent Jareau from the B.A.U. acts as the Liaison for the team, which is responsible for updating every member of the team with new information, contacting local and federal tasks force for information, along with fielding all questions for the media. What Source of power does agent Jareau have?

What are the three behavior shaping strategies?

What are the 5 dimensions of empowerment?

What are the four phases of collaborative problem solving?

What are the five principal tools available for over-coming poor performance due to lack of ability? List and explain each principal.

What some guidelines to effective delegation?

What are some ways you can foster mastery experiences?

What are the 5 categories of responses to interpersonal confrontations?

What are the two X & Y management styles?

What makes self-efficacy a dimension of empowerment?

__________ is the empowered feeling of possessing the capability and competence to perform a task successfully.

What is a key characteristic of effective networks? Describe how this causes a successful network.

What are some sources of personal power?

What are the four sources/types of interpersonal conflict?

What are the 4 situational considerations for conflict?

Name and briefly describe the four Determinants of Position-Power

When thinking about the three principles of effective engagement, which of the following criteria should you consider when deciding whom to engage?

Which approach consists of linking desired behaviors with employee-valued outcomes?

What are the guidelines for effective delegation?

Define and explain the three broad initiatives for Shaping Behavior

What is the new model for motivation?

With the new view of Motivation, that goes through the steps of Motivation to performance, performance to outcomes, and outcomes to Satisfaction, what challenges can be arisen from these steps?

What does the acronym SMART goals stand for?

Which Conflict Management Approach emphasizes preserving a friendly relationship at the expense of critically appraising issues?

What does the text define as the four important determinants of position power?

What are the three Influence strategies used by managers to obtain compliance, and explain each one?