Term referring to those in the highest healthcare administrative levels: also called Executive Team. This term is derived from the observation that the word "Chief" is frequently in the position title. Example: Chief Financial Officer:
C-Suite
A-ARM
C-Level
C-Unit
This Position leads patient care and oversees the nursing staff including Registered Nurses(RN's) and Licensed Nurse Assistants (LNA's). This leader is also responsible for the policies and practices used to manage direct patient care:
Chief of Patient Care Practice (CPCP)
Chief of Surgery (COS)
Chief Nursing Officer (CNO)
Chief Medical Officer (CMO)
This nursing unit is reserved for patients with intensive nursing needs that require skilled nursing or constant care and supervision.
Med-OB
CCL
Med-Surg
CCU
Useful sources of data to generate information that specifies actual departmental performance include all of the following except.
Instrument tracking systems
OR information systems
Purchasing systems
Education systems
A measurable assessment factor such as item accuracy, case carts per technician, and sterilization accuracy is called a.
Key performance indicator (KPI)
Customer satisfaction ratio (CSR)
Performance improvement Indicator (PII)
Performance and productivity Indicator (PPI)
A collection of statistical data about a Central Service department's key performance indicators that indicate the extent to which goals are being attained are called.
Workflow analysis
Performance survey
Dashboard
Budget
When creating a dashboard it is best to include as many elements as possible
True
False
Central Service leaders should receive daily information about all of the following EXCEPT.
Back-Orders
Patient Census
OR and Ancillary department procedure schedules
Infection Rates
A graphic usually presented as a flow outline that identifies position titles and relationships in an organization.
Organizational Chart
Patient Flow Chart
Role and Responsibility Chart
Department Matrix
Dashboard reports are a relatively new addition to central service management.
