Nico Saborowski
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ADM201 Project, Programme & Portfolio Management Quiz on ADM 201 Salesforceben, created by Nico Saborowski on 12/06/2017.

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Nico Saborowski
Created by Nico Saborowski about 7 years ago
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ADM 201 Salesforceben

ADM 201 Salesforceben

Question 1 of 120

1

A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement:

Select one of the following:

  • Summary

  • All Salesforce Reports

  • Tabular

  • Matrix

Explanation

Question 2 of 120

1

What are the different types of Sharing Rules? (Select all that apply)

Select one or more of the following:

  • Case Sharing Rules

  • Lead Sharing Rules

  • Solution Sharing Rules

  • Account Sharing Rules

  • Custom Object Sharing Rules

Explanation

Question 3 of 120

1

Formulas ignore Field Level Security settings

Select one or more of the following:

  • True

  • False

Explanation

Question 4 of 120

1

Which profiles listed are a standard Profile? (Select all that apply)

Select one or more of the following:

  • Standard User

  • Marketing User

  • Invoice Manager

  • Contract Manager

Explanation

Question 5 of 120

1

The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tool should you use to achieve this? (Select all that apply)

Select one or more of the following:

  • Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000

  • Create a report and monitor it daily

  • Big Deal Alerts

  • Ask the Sales Director to create a list view which shows opportunities greater than 1,000,000

Explanation

Question 6 of 120

1

Data loss can occur when changing fields from the following types (Select all that apply)

Select one or more of the following:

  • To a Number field from any other type of field

  • Changing from a Number field to a Text field

  • Changing from a checkbox to any other type of field

  • Changing from a multi-select picklist to any other type

Explanation

Question 7 of 120

1

A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this? (Select all that apply)

Select one or more of the following:

  • Grant the sales manager the “Drag-and-Drop Dashboard builder” permission

  • Create the dashboard as a dynamic dashboard

  • Grant the sales manager the “Manage Dynamic Dashboards” permission

  • Grant the sales manager the “View my Teams Dashboard” permission

Explanation

Question 8 of 120

1

What type of report cannot be used to populate a chart in a dashboard?

Select one or more of the following:

  • Tabular

  • Matrix

  • Summary

Explanation

Question 9 of 120

1

What should a system administrator consider before importing a set of records into Salesforce? (Select all that apply)

Select one or more of the following:

  • The import file should include a record owner for each record

  • Currency field values will default to the personal currency of the record owner

  • Data should of de-duplicated in the import file prior to import

  • Validation rules are not triggered when importing data using the mport wizard

Explanation

Question 10 of 120

1

What is the maximum number of Components available on a Dashboard?

Select one or more of the following:

  • 5

  • 10

  • 20

  • 50

Explanation

Question 11 of 120

1

. A users security token will be refreshed every time their password is changed.

Select one of the following:

  • True

  • False

Explanation

Question 12 of 120

1

Which of these actions can be triggered from a Workflow?

Select one of the following:

  • Field Update, New Task, Email Sent, Outbound Message

  • Create Object, New Task, Email Sent,

  • Field Update, Email Sent, APEX Trigger, New Task

  • Email Sent, Field Update

Explanation

Question 13 of 120

1

When are Data validation Rules Enforced?

Select one of the following:

  • Upon opening a record

  • Upon closing the record

  • Upon editing a field

  • Upon saving a record

Explanation

Question 14 of 120

1

If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object?

Select one of the following:

  • Profile

  • Role Hierarchy

  • Record Type

  • Page Layout

Explanation

Question 15 of 120

1

Which of the following are standard Salesforce Objects? (Select all that apply)

Select one or more of the following:

  • Contract

  • Opportunity Product

  • Pricebook

  • Ticket

Explanation

Question 16 of 120

1

All of the following objects may have a queue EXCEPT

Select one of the following:

  • Accounts

  • Cases

  • Leads

  • Custom Objects

Explanation

Question 17 of 120

1

You can use standard reports when creating Dashboards?

Select one of the following:

  • True

  • False

Explanation

Question 18 of 120

1

Which of these objects can you map a field to on lead conversion? (Select all that apply)

Select one or more of the following:

  • Account

  • Contacts

  • Cases

  • Opportunities

Explanation

Question 19 of 120

1

Fields which are hidden using Field-Level-Security are still subject to Validation Rules?

Select one of the following:

  • True

  • False

Explanation

Question 20 of 120

1

An Approval Process begins when a record is...

Select one of the following:

  • Created

  • Saved

  • Edited

  • Submitted for Approval

Explanation

Question 21 of 120

1

Is it possible to share a custom object record manually?

Select one of the following:

  • True

  • False

Explanation

Question 22 of 120

1

What are the ways leads can be captured with Salesforce? (Select all that apply)

Select one or more of the following:

  • Web to Lead

  • Email to Lead

  • Lead Import

  • Lead Assignment

Explanation

Question 23 of 120

1

A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:

Select one of the following:

  • Case Escalation Rules

  • Case Assignment Rules

  • Email to Case

  • Web to Case

Explanation

Question 24 of 120

1

What is true about dynamic dashboards:

Select one of the following:

  • A dynamic dashboard will refresh automatically several times a day

  • A dynamic dashboard will show data according to the user’s security settings

  • If a user wants to customise the dashboard, they should use a dynamic dashboard

  • In dynamic dashboards, the source reports used can vary according to the user

Explanation

Question 25 of 120

1

An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use:

Select one of the following:

  • Matrix

  • Summary

  • Tabular

  • Mailing

Explanation

Question 26 of 120

1

You want to give a profile access to a custom object. What would be the best way to do this?

Select one of the following:

  • Create a new profile and grant access

  • Clone a standard profile and grant additional access

  • Edit a standard profile

  • Create a permission set and assign it to relevant users

Explanation

Question 27 of 120

1

Quotes & Opportunities are part of which cloud product?

Select one of the following:

  • Service Cloud

  • Sales Cloud

  • Marketing Cloud

  • Analytics Cloud

Explanation

Question 28 of 120

1

Standard picklist fields cannot be dependent fields

Select one of the following:

  • True

  • False

Explanation

Question 29 of 120

1

You can make fields visible, read-only, and required using Page Layouts.

Select one of the following:

  • True

  • False

Explanation

Question 30 of 120

1

Where can you make a field required? (Select all that apply)

Select one or more of the following:

  • Page Layouts

  • Validation Rules

  • Field Edit Page

  • Workflow Rule

  • Record Type

Explanation

Question 31 of 120

1

Field Level Security or Page Layout can be used to make a field required

Select one of the following:

  • True

  • False

Explanation

Question 32 of 120

1

How do you delete a user?

Select one of the following:

  • Going to their profile and clicking the delete button

  • Using an external application

  • You cannot delete a Salesforce User

  • Deleting all information from their profile.

Explanation

Question 33 of 120

1

A user can still report on a field they have access to, if it is hidden from the page layout

Select one of the following:

  • True

  • False

Explanation

Question 34 of 120

1

A user can save a record even if a data validation error message appears

Select one of the following:

  • True

  • False

Explanation

Question 35 of 120

1

Can you uninstall an App Exchange application once it has been deployed?

Select one of the following:

  • Yes

  • No

Explanation

Question 36 of 120

1

When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an opportunity)?

Select one of the following:

  • True

  • False

Explanation

Question 37 of 120

1

A tab is automatically created when you create a custom object.

Select one of the following:

  • True

  • False

Explanation

Question 38 of 120

1

Which of these is not a Salesforce feature?

Select one of the following:

  • Email to Lead

  • Web to Lead

  • Web to Case

  • Email to Case

Explanation

Question 39 of 120

1

A user would like to create a Dashboard component showing the top Sales people for this year. What type of report would be the most appropriate to use?

Select one of the following:

  • Tabular

  • Summary

  • Matrix

Explanation

Question 40 of 120

1

A customer service manager would like to route cases that come from the support email address to one particular user. Which feature would they use to best accomplish this?

Select one of the following:

  • Case Escalation Rules

  • Case Assignment Rules

  • Email to Case

  • Web to Case

Explanation

Question 41 of 120

1

What permissions are needed to import leads and contacts to a Campaign?

Select one of the following:

  • Marketing user checkbox on user

  • Marketing user profile

  • Marketing user checkbox & profile

  • Marketing User permission set

Explanation

Question 42 of 120

1

Which statements about custom summary formulas in reports is true? (Select all that apply)

Select one or more of the following:

  • Custom summary formulas can reference a formula field within a report

  • Reports can be grouped by a custom summary formula result

  • Custom summary formulas can reference another custom summary formula

  • Custom summary formulas can be used in a report built from a custom report type

Explanation

Question 43 of 120

1

Gauge and metric dashboard component types are based on what from a report?

Select one of the following:

  • Chart

  • Grand Total

  • Average

  • Sum

Explanation

Question 44 of 120

1

A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished?

Select one of the following:

  • Restrict the access to the folder that the source report is located

  • Create a sharing rule to restrict the access

  • Restrict the access to the folder that the dashboard is located

  • Disable access to the dashboard on the users profile

Explanation

Question 45 of 120

1

When converting a Lead, what values are transferred to the Opportunity? (Select all that apply)

Select one or more of the following:

  • Amount = Lead Amount

  • Close Date = Today

  • Close Date = Last day in fiscal quarter

  • Stage = First stage in list

Explanation

Question 46 of 120

1

To track revenue gain or loss based on currency fluctuations, you must implement what feature?

Select one of the following:

  • Multi-Currency

  • Sandbox

  • Territory Management

  • Advanced Currency Management

Explanation

Question 47 of 120

1

What can an email template contain? (Select all that apply)

Select one or more of the following:

  • Attached File

  • Macro

  • Text

  • Merge Field

Explanation

Question 48 of 120

1

How many objects may be imported or updated using the data loader in one operation?

Select one of the following:

  • 1

  • 5

  • 10

  • Unlimited

Explanation

Question 49 of 120

1

What should a system administrator use to disable access to a custom application for a group of users?

Select one of the following:

  • Profiles

  • Sharing Rules

  • Web Tabs

  • Page Layouts

Explanation

Question 50 of 120

1

You can restrict a profiles view to a certain field by using which feature?

Select one of the following:

  • Profiles

  • Roles

  • Field Level Security

  • Permissions Sets

Explanation

Question 51 of 120

1

Which of the following fields CANNOT be a controlling field for Dependent Picklists?

Select one of the following:

  • Standard Picklist

  • Custom Picklist

  • Custom Multi-Select Picklist

  • Standard Checkbox

  • Custom Checkbox

Explanation

Question 52 of 120

1

Why should you consider using the Import Wizard over the Data Loader?

Select one of the following:

  • If you need to import more than 1,000,000 records

  • If you require some De-Duplication

  • f you need to import to custom objects only

  • You need field auto-mapping functionality

Explanation

Question 53 of 120

1

Is it possible for a user to own a record and not see it?

Select one of the following:

  • True

  • False

Explanation

Question 54 of 120

1

Workflow cannot be triggered upon import

Select one of the following:

  • True

  • False

Explanation

Question 55 of 120

1

What is a roll-up summary field?

Select one of the following:

  • A roll-up summary field lets you rollback the data that was changed last week

  • A roll-up summary field is a custom field that aggregates child record information into the parent record

  • The roll-up summary field is accessible via the API

  • The roll-up summary field gives you a summary of the data type and object relationship.

Explanation

Question 56 of 120

1

A roll-up summary field requires a Master Detail relationship

Select one of the following:

  • True

  • False

Explanation

Question 57 of 120

1

What is conditional highlighting for reports?

Select one of the following:

  • You can set conditions that when met, will report the calculated fields

  • Shows you visual highlights depending on a threshold

  • Lets you make calculations on custom fields

  • Users can highlight particularly interesting parts of a report

Explanation

Question 58 of 120

1

In which scenarios will the sharing button appear?

Select one of the following:

  • When the sharing model for the object is private

  • When the sharing model for the object is public read only

  • When the sharing model for the object is public read/write

  • It will always appear

Explanation

Question 59 of 120

1

What is a Junction Object?

Select one of the following:

  • A Many-to-Many relationship created with two lookup relationships

  • A Many-to-Many relationship created with two master-detail relationship

  • An object type to connect external web services

  • A standard object

Explanation

Question 60 of 120

1

What is a Bucket Field?

Select one of the following:

  • Used in reports to categorise and group report values

  • A custom field that can be created to group values

  • A custom field that can be created to store a finite amount of values

  • Used to group multiple workflows

Explanation

Question 61 of 120

1

What is the maximum amount of Fields you can set for History tracking on an Object?

Select one of the following:

  • 20

  • 10

  • 30

  • 5

Explanation

Question 62 of 120

1

What is NOT true about standard fields?

Select one of the following:

  • You can change the help text

  • You can change the field type

  • You can change the label

  • You can change picklist values

Explanation

Question 63 of 120

1

When a Lead is converted, which object can be optionally created?

Select one of the following:

  • Account

  • Contact

  • Opportunity

  • Custom Object

Explanation

Question 64 of 120

1

A company’s Sales Intern created a List View for Account and she wants to share it with a colleague, however she cannot see the option to share her list view when she edits it. How can an Administrator correct this?

Select one of the following:

  • Ensure the Sales Intern’s profile has the “Manage Public List Views” permission

  • Ensure the Sales Intern’s profile has the “Create and Customize List Views” permission

  • Ensure the Marketing User checkbox is ticked on her profile

  • Ensure she has Read/Write permissions on the Account object

Explanation

Question 65 of 120

1

How can you make a field required? (Select 3)

Select one or more of the following:

  • Page Layout

  • Validation Rules

  • When creating the field

  • Workflows Rules

  • Record Types

Explanation

Question 66 of 120

1

A company would like to trigger an update on a custom Opportunity field when the Status of the Opportunity has been set to Closed Lost. How can this be achieved?

Select one of the following:

  • Escalation Rules

  • Assignment Rule

  • Workflows Rule

  • Auto-response Rule

Explanation

Question 67 of 120

1

Where can you find out how many overall and used licenses your Company have for Salesforce?

Select one of the following:

  • Company Information

  • Company Setting

  • Default Settings

  • Assign Licenses

Explanation

Question 68 of 120

1

A Company has no specific Assignment Rules in place for Cases, and would like their support team to cherry pick them as and when they have the time. How can an Administrator set this up?

Select one of the following:

  • Use Auto Assignment Rules

  • Implement a Queue for Cases and and create as the default owner

  • Assign the Administrator as the Default Case Owner so he can share them to the support team

  • Use escalation rules

Explanation

Question 69 of 120

1

A Company wants to import over 1 million records into Salesforce from their old system. Which tool should they use?

Select one of the following:

  • Data Import Wizard

  • Data Loader

  • Data Export Service

  • Install an AppExchange App

Explanation

Question 70 of 120

1

What cannot be set on the Company Information page on Salesforce?

Select one of the following:

  • Corporate Currency

  • Default Locale

  • Default Language

  • Default License

Explanation

Question 71 of 120

1

When creating a user, what does the locale setting affect?

Select one of the following:

  • Time Zone

  • Currency

  • Date/Time Format

  • Language

Explanation

Question 72 of 120

1

Users can select to see a certain Dashboard on their home page using which feature?

Select one of the following:

  • Dashboard Snapshot

  • Import Dashboard

  • Dashboard Component

  • Not Possible

Explanation

Question 73 of 120

1

Your company has a private sharing model and a user is having trouble accessing a type of record they need to do their job. The user is at the bottom of the role hierarchy. What feature would be most suitable to grant this specific user access to this record type?

Select one of the following:

  • Field Level Security

  • Role Hierarchy

  • Org Wide Defaults

  • Sharing Rules

Explanation

Question 74 of 120

1

What is true about standard picklist fields?

Select one or more of the following:

  • You can add values to them

  • They can be dependent on another picklist

  • You cannot add values to them

  • They cannot be dependent on another picklist

Explanation

Question 75 of 120

1

Your company has started introducing pre-sales engineers to work alongside the sales person on deals. Any pre-sales engineer who helps close a deal will be entitled to 5% of the total deal size. What is the best way to track this in Salesforce?

Select one of the following:

  • Summary Report

  • Opportunity Splits

  • Team Selling

  • Revenue Schedule

Explanation

Question 76 of 120

1

A new team in your company is looking to move onto Salesforce to use Cases for compliance reasons. They have a distinctly different process than the current team which happens in sequential order; New, In Progress, Tier 1 Approval, Tier 2 Approval, Closed. How can this best be reflected in Salesforce?

Select one of the following:

  • Create a record type and update the case status field. Ensure new values are added to record type.

  • Create a record type and additional support process. Assign support process to record type. Add values to the existing case status field

  • Create a record type, page layout and update the case status field. Ensure new values are added to record type.

  • Create a custom picklist field to hold these new values

Explanation

Question 77 of 120

1

What is the Cloud Scheduler used for in Salesforce Classic?

Select one of the following:

  • Schedule Apex Jobs

  • Schedule Process Builder

  • Schedule Meetings

  • Schedule Emails

Explanation

Question 78 of 120

1

A chatter group can have access levels? (Select 3)

Select one or more of the following:

  • Public

  • Private

  • Ready Only

  • Unlisted

  • External

Explanation

Question 79 of 120

1

When importing data using the import wizard. Which fields can be used to match an existing Lead? (Select 3)

Select one or more of the following:

  • Salesforce ID

  • Name

  • Phone

  • Email

  • Company

Explanation

Question 80 of 120

1

Email Templates folders in Salesforce can grant permissions to different sets of users. Which feature is not available when sharing Email Template folders?

Select one of the following:

  • Public Groups

  • Roles

  • Roles & Subordinates

  • Profiles

Explanation

Question 81 of 120

1

What permission must a manager have to be able to set the running user in a dashboard to anyone below them in the role hierarchy?

Select one of the following:

  • View All Data

  • View My Team’s Dashboards

  • View My Team’s Reports

  • Modify All Data

Explanation

Question 82 of 120

1

What action is available in process builder that is not available in workflow?

Select one of the following:

  • Field Update

  • Create a Record

  • Send an Outbound Message

  • Send an Email

Explanation

Question 83 of 120

1

Which objects can be synced when using Salesforce for outlook? (Select 3)

Select one or more of the following:

  • Accounts

  • Contacts

  • Opportunites

  • Tasks

  • Events

Explanation

Question 84 of 120

1

You have recently setup a role hierarchy for your organisation to enable logical sharing through hierarchies. Managers are complaining that although they can see Opportunities of their team, they cannot edit them. What feature needs to be changed?

Select one of the following:

  • Modify the Sharing Rule

  • Change the Opportunity Access on the Managers Role

  • Change the Opportunity Access on the Teams role

  • Modify Org wide defaults to public read/write

Explanation

Question 85 of 120

1

Your company have a requirement to grant the Finance team access to Salesforce. They need to have access to all data in Salesforce, ignoring all sharing. They do not need to edit. What would be the most appropriate way?

Select one of the following:

  • Create a new profile and change all Org wide defaults to public read/only

  • Create a new profile and grant the “View all” permission

  • Add Finance users to the standard profile, Read Only.

  • Create a new profile and additional sharing rule to grant access to all finance users.

Explanation

Question 86 of 120

1

When a customer engages with your company, a nominated pre-sales consultant needs to work with the account manager to close the deal. They only need access to the Account, and must not have access to the Opportunity object. Your Org wide defaults are set to Private, what is the easiset way to share an account in this manner?

Select one of the following:

  • Create a sharing rule to grant pre-sales consultants access to Accounts

  • Modify the pre-sales consultants profile to grant access to Accounts

  • Use Opportunity teams to select a role, and the relevant permissions

  • Use Account teams to select a role and the relevant permissions

Explanation

Question 87 of 120

1

The sales manager at your company has requested to see the total amount of closed won sales for any given account. How can this be achieved?

Select one of the following:

  • Create a formula field referencing the “Amount” field on Opportunities filtering the status for closed won

  • Create a rollup summary field on Accounts, using the SUM function on amount field, filtering the status for closed won

  • Create a rollup summary field on Accounts using the COUNT function on amount field, filtering the status for closed on

  • Use a process builder to loop through closed won opportunities and update a field on accounts

Explanation

Question 88 of 120

1

Auto-response rules can be created for which objects? (Select 2)

Select one or more of the following:

  • Cases

  • Accounts

  • Leads

  • Custom Objects

Explanation

Question 89 of 120

1

Your company sells into two main markets, enterprise and small/medium business. While products remain the same, prices differ per market and must be reflected as such in Salesforce. What would you recommend?

Select one of the following:

  • Create additional products

  • Create additional price books

  • Create additional products and pricebooks

  • Create revenue splits

Explanation

Question 90 of 120

1

hat is the main function of escalation rules when working with cases?

Select one of the following:

  • Assigning cases to users as they are created in Salesforce

  • Escalating cases if they are not picked up within a time frame

  • Evaluating escalation criteria and carrying out relevant actions

  • Escalating cases if a support user annot fix the issue

Explanation

Question 91 of 120

1

What is NOT a feature of tasks in Salesforce?

Select one of the following:

  • You can set tasks to be recurring

  • You can set a start and end time

  • Tasks can be automatically created

  • You can access tasks on Salesforce1

Explanation

Question 92 of 120

1

A company would like to minimise duplicates when importing Leads from a recent tradeshow. They would like to update existing leads, while adding new ones. Which tool will help with this?

Select one of the following:

  • Data Loader

  • Import Wizard

  • Duplicate Rules

  • 3rd party App

Explanation

Question 93 of 120

1

What is true about Custom Report Types? (Select 2)

Select one or more of the following:

  • You can create reports that can pull data from external systems

  • You can add up to four objects in one Custom Report Type

  • You can add fields from additional related objects

  • You can override standard reports with Custom Report Types

Explanation

Question 94 of 120

1

The sales director has asked you to create Dashboards component to show the number of Leads created last week, last month, and last quarter. What would you recommend?

Select one of the following:

  • Metric

  • Table

  • Gauge

  • Chart

Explanation

Question 95 of 120

1

Your company is interested in looking at integrating their phone system into Salesforce to automatically record call history? As an Admin, what would your recommendation be?

Select one of the following:

  • Create a custom CTI application

  • Browse the AppExchange for CTI partners

  • Activate the CTI connector

  • Contact a systems integrator

Explanation

Question 96 of 120

1

ou have set login restrictions on your Org to only allow access from 9:00am-5:00pm. If a user is currently actively working on a record and clicks save at 5:05pm, what will happen?

Select one of the following:

  • The user will be logged out but progress will be saved

  • The user will stay logged in and allows to work on the record open

  • The user will be logged out and any progress will be lost

  • A warning message will appear allowing the user to save their progress being logged out

Explanation

Question 97 of 120

1

The compliance team at your company have started using Salesforce. They need to input extra information on the contact record to perform background checks. This information needs to be reportable by the rest of the organisation, but is not relevant to anyone else in day to day operations. What solution would you recommend to display this information to the compliance team?

Select one of the following:

  • reate a compliance record type and page layout, assign to the compliance team

  • Create a compliance record type, assign to the compliance team

  • Create a compliance page layout, assign to the compliance team

  • Edit the field level security for the relevant fields to only show for the compliance team

Explanation

Question 98 of 120

1

All users are currently using the “Standard User” profile in Salesforce. You have recently created a custom object which some users will need access to. How would you do this?

Select one of the following:

  • Create a permission set granting access to the object, assign it to relevant users

  • Modify the Standard User profile to grant relevant access to the object

  • Create a new profile granting relevant access to the object, assign to the relevant users

  • Set access on the custom object to grant access to the users

Explanation

Question 99 of 120

1

What is true about deleting a custom field? (Select 2)

Select one or more of the following:

  • You cannot delete a field that is referenced else where

  • As soon as you delete a custom field, all data is permanently deleted

  • You have 15 days to restore the custom field, as well as all data stored

  • You cannot delete a field, only deactivate it

Explanation

Question 100 of 120

1

You wish to create two different sales processes for Sales & Service. What is needed in addition to the sales process, if you wish sales people to use both processes?

Select one of the following:

  • Page Layout

  • Record Type

  • Page Layout & Record Type

  • Validation Rule

Explanation

Question 101 of 120

1

What is true about a master detail relationship?

Select one or more of the following:

  • Deleting a parent record will delete all child records

  • The child record cannot be reparented

  • he child record inherits the sharing settings from the parent

  • The master object cannot be a standard object

Explanation

Question 102 of 120

1

. What is the primary function of campaign influence?

Select one of the following:

  • To track the influence of multiple campaigns against an Opportunity

  • To track the influence of a single campaign against an Opportunity

  • To track the campaign owners influence over multiple opportunities

  • To track the campaigns influence against other campaigns

Explanation

Question 103 of 120

1

Your company would like to start getting feedback from users of your product. They are mainly interested in feature requests. How could Salesforce be used to facilitate this requirement?

Select one of the following:

  • Implement Salesforce Communities + Ideas

  • Implement Ideas

  • Create a custom object to track feature requests

  • Implement Salesforce Communities

Explanation

Question 104 of 120

1

Your company would like a basic way for their enterprise customers to gain access to solutions. This feature must not be available to other customers. What could meet this requirement?

Select one of the following:

  • Public Knowledge Base

  • Portals + Solutions

  • Solutions

  • Communities

Explanation

Question 105 of 120

1

There has been an increase in unqualified leads being converted. Your company would like to minimise this by ensuring a certain level of information is entered prior to Lead conversion. What Salesforce feature would you recommend to help with this?

Select one of the following:

  • Validation Rules

  • Duplicate Rules

  • External ID’s

  • Formula Fields

Explanation

Question 106 of 120

1

Your company performs a backup of all internal systems every week. What feature would help ensure that Salesforce is backed up week?

Select one of the following:

  • Schedule Data Loader

  • Weekly Data Expor

  • Import Wizard

  • Export Wizard

Explanation

Question 107 of 120

1

Duplicates are a big problem for your company, and you have been asked to recommend an approach to ensure new leads are not already in the system by evaluating their email. All leads must be blocked from entering the system. What would you recommend?

Select one of the following:

  • Ensure all sales reps search Salesforce prior from entering data

  • Ensure the email field is selected as “Unique”

  • Create a Matching rule with Duplicate rules

  • Create a validation rule to prevent duplicate leads from being entered

Explanation

Question 108 of 120

1

The executive team have a weekly meeting every Wednesday to discuss sales and operations. They use a report called “Global Pipeline” and would like to have this sent to them automatically at 3pm every Wednesday. What feature would you recommend?

Select one of the following:

  • AppExchange App

  • Schedule Report

  • Dashboard Refresh

  • Tabular Report

Explanation

Question 109 of 120

1

What other feature must be activated to allow you to use a tabular report in a table component?

Select one of the following:

  • Rows to display must be set

  • Custom Summary Formula

  • Chart must be added to the source report

  • Conditional Highlighting

Explanation

Question 110 of 120

1

A sales manager would like to create a sales leader board showing the totals of all Closed won deals by sales person. What would be the best way to create this?

Select one of the following:

  • Summary Report + Metric Component

  • Tabular Report + Chart Component

  • Summary Report + Table Component

  • Tabular Report + Table Component

Explanation

Question 111 of 120

1

A user has entered a password incorrect too many times, this has resulted in their account being blocked. How would you resolve this?

Select one of the following:

  • Contact Salesforce to unlock the record

  • Ask the users to use the “Reset password” functionality

  • Click “Unlock” on the user record

  • Click “Reset Password” on the user record

Explanation

Question 112 of 120

1

A user is complaining that they cannot see a tab for an object after you have recently switched their profile. What could be the issue? (Select 2)

Select one or more of the following:

  • The profile does not have access to the object

  • The object’s tab is set to “Default Off” on the profile

  • The tabs sharing settings have changed

  • he object does not have a tab associated with it

Explanation

Question 113 of 120

1

A sales manager has requested to display the account rating field on all opportunities, how would you fulfil this requirement?

Select one of the following:

  • Create a formula field on opportunities that references the account rating

  • Create a formula field on accounts that references the account rating

  • Create a workflow rule to update all opportunities with the account rating

  • Move the account rating field onto the opportunity page layout

Explanation

Question 114 of 120

1

Where can a custom field be set as read only?

Select one or more of the following:

  • Page Layout

  • Field Level Security

  • Custom field settings

  • Validation Rule

  • Sharing Settings

Explanation

Question 115 of 120

1

A custom picklist you have created has “Restrict picklist
values..” selected. What is the default functionality if you
attempt to upload a value that doesn’t exist using the data
loader?

Select one of the following:

  • The value will be inserted into the picklist

  • The value will be blocked and the record will fail

  • The value will be inserted into the inactive picklist values

  • The record will be inserted but the picklist value will not

Explanation

Question 116 of 120

1

Your company is interested in creating a comprehensive set of articles that can be accessed from within Salesforce, Communities & Publically. They want to ensure that their employees, customers and partners have as much information at their fingertips to solve their own cases. What would you recommend?

Select one of the following:

  • Solutions

  • Knowledge Base

  • Ideas

  • Answers

Explanation

Question 117 of 120

1

Duplicate rules are NOT available for which object?

Select one of the following:

  • Account

  • Cases

  • Contact

  • Lead

  • Custom Objects

Explanation

Question 118 of 120

1

While testing a new feature in Salesforce, a support manager has accidentally created 100 cases in Salesforce. What is the quickest way to delete these?

Select one of the following:

  • Mass Delete Records

  • Data Loader

  • Import Wizard

  • Delete via Report

Explanation

Question 119 of 120

1

What are the three access levels you can grant to Report & Dashboard Folders?

Select one or more of the following:

  • Viewer Access

  • Private Access

  • Editor Access

  • Manager Access

  • Public Access

Explanation

Question 120 of 120

1

What is true about filter logic in Salesforce?

Select one of the following:

  • It allows you to filter on multiple fields

  • You can use AND/OR operators to change how data is filtered

  • You can filter across multiple objects

  • It allows you to use filter multiple reports at once

Explanation

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