Human Relations

What is the goal of Human Relations?

What is the most important ingredient in Human Relations?

Reinforcement

Human Relations is reinforcing for all of those involved, but it also involves what?

Negative self-talk

Positive self-talk

Being Honest

What is the most important quality for building new relationships?

Self-confidence

What are the 3 key factors in building positive relationships?

Attitude

What acts like a filter for information that passes through our senses?

Attitudes reflect lasting what?

What is inflection?

The loudness of our speech conveys a great deal.

Pace

Word choice

Taking Turns

When someone is talking to you, you should/shouldn't do what?

Body language

Productivity

Effectiveness

Efficiency

What is false productivity also know as?

What does being productive mean?

What is standards of performance referred as?

In a service job, what is waste?

What is a powerful force that improves productivity?

What is the definition of Modeling?

What is the definition of tolerance?