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Human Resources Exam 1

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- MGMT 324- Exam 1 Quiz on Human Resources Exam 1, created by Shelby Reitz on 28/01/2018.
Shelby Reitz
Quiz by Shelby Reitz, updated more than 1 year ago
Shelby Reitz
Created by Shelby Reitz over 6 years ago
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Resource summary

Question 1

Question
Which of the following is not a primary impact that technology has had on HRM?
Answer
  • It has diminished the role of supervisors in managing employees.
  • It has altered the methods of collecting employment information.
  • It has speeded up the processing of employment data.
  • It has improved the processes of internal and external communications.

Question 2

Question
What change is initiated by management to take advantage of targeted opportunities?
Answer
  • proactive
  • intentional
  • reactive
  • negative

Question 3

Question
To build human capital in organizations, managers should rely upon staffing programs that focus on:
Answer
  • identifying and hiring the best and brightest talent available.
  • identifying cheap sources of qualified labor.
  • identifying college graduates with the requisite skills.
  • identifying individuals with highly specialized skills.

Question 4

Question
The trend towards opening up foreign markets to international trade and investment is knows as:
Answer
  • globalization
  • offshoring
  • outsourcing
  • international economic diversity

Question 5

Question
_____ is a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.
Answer
  • Six Sigma
  • Total Quality Management
  • Reengineering
  • Change Management

Question 6

Question
Reengineering:
Answer
  • Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed.
  • Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement.
  • Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.
  • Changes the purpose and function of the HR group.

Question 7

Question
Which of the following is not an approach used by organizations to try to lower labor costs?
Answer
  • employee leasing
  • productivity enhancements
  • outsourcing
  • employee development

Question 8

Question
Layoffs can incur all of the following hidden costs except:
Answer
  • increased training expenses
  • pension and benefit payoffs
  • loss of institutional memory and human capital
  • a paranoid, political workforce

Question 9

Question
A fiercely loyal workforce, a recruiting edge, and workers who aren't afraid to innovate are all benefits of:
Answer
  • companies that establish "no layoff" policies
  • downsizing
  • outsourcing
  • productivity enhancements

Question 10

Question
It is anticipated that in the future, the American workforce will exhibit:
Answer
  • an increase in ethnic diversity.
  • about the same demographic mix as it does today.
  • a decrease in ethnic diversity.
  • a decrease in the number of older workers.

Question 11

Question
Human resources planning is:
Answer
  • the process of anticipating and making provision for movement of people into, within, and out of an organization.
  • a technique that identifies the critical aspects of a job.
  • the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives.
  • the process of determining the primary direction of the firm.

Question 12

Question
The process of setting procedures for making decisions about the organization’s long-term goals and strategies is called:
Answer
  • strategic planning.
  • HR planning.
  • job analysis.
  • environmental scanning.

Question 13

Question
This group of employees has skills that are quite valuable to a company, but not particularly unique or difficult to replace.
Answer
  • core employees
  • strategic knowledge workers
  • supporting workers
  • partners

Question 14

Question
A qualitative approach to demand forecasting can include any of the following except:
Answer
  • trend analysis.
  • the Delphi technique.
  • soliciting expert opinions.
  • management forecasts.

Question 15

Question
Trend analysis includes all of the following steps except:
Answer
  • soliciting expert opinions.
  • selecting a business factor.
  • computing a productivity ratio.
  • plotting historical trends.

Question 16

Question
The Delphi technique
Answer
  • attempts to decrease subjectivity of forecasts
  • is a quantitative methods
  • uses sophisticated statistical tools for forecasting
  • is a method of reducing hiring costs

Question 17

Question
A graphical representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called:
Answer
  • a staffing table.
  • an organization chart.
  • a skills inventory.
  • career planning

Question 18

Question
An analysis of the number and percentage of employees in each job from year to year, with proportions of those who are promoted, demoted, transferred, or exit the organization is called:
Answer
  • a Markov analysis.
  • a staffing table.
  • a skills inventory.
  • modeling.

Question 19

Question
Talent inventories can be used to develop ____, which list current jobholders and identify possible replacements.
Answer
  • replacement charts
  • staffing tables
  • trend models
  • Markov analysis

Question 20

Question
The process of identifying, developing, and tracking key individuals so that they may eventually assume top-level positions is:
Answer
  • predicted change.
  • target forecasting.
  • succession planning.
  • replacement selection.

Question 21

Question
Bona fide occupational qualifications can:
Answer
  • permit discrimination by an employer
  • require reasonable accommodation on the part of the employer
  • be based on employer preference
  • be used to identify adverse impact

Question 22

Question
The employment of individuals in a fair and nonbiased manner is called
Answer
  • equal employment opportunity
  • affirmative action
  • civil rights policy
  • uniform guidelines

Question 23

Question
An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because:
Answer
  • the manager or supervisor perform their job as agents of the company
  • the company provided EEO training to the manager
  • EEO law provides for it
  • the employee can sue the company, but not the manager or supervisor

Question 24

Question
Which of the following groups would not fall under the broad definition of protected classes?
Answer
  • white men
  • people above 55
  • women
  • African Americans

Question 25

Question
Major federal equal employment opportunity laws attempt to correct social problems of interest to particular groups of workers called:
Answer
  • protected classes.
  • significant worker classes.
  • privileged classes.
  • equal employment classes.

Question 26

Question
Employers that pay men and women a different salary are violating the Equal Pay Act only if the pay difference is a result of:
Answer
  • performing work of similar skill effort and responsibility under similar conditions.
  • incentive plans.
  • merit.
  • seniority

Question 27

Question
The Americans with Disabilities Act does not:
Answer
  • provide protection for compulsive gambling
  • require employers to make reasonable accommodation to disabled persons.
  • define disability as a physical or mental impairment that substantially limits one or more major life activities.
  • prohibit employers from using selection procedures that screen out disabled persons.

Question 28

Question
Which of the following is not an example of sexual harassment?
Answer
  • paying a man more than a woman for doing the same job
  • promoting a female employee after she agrees to an after-work date
  • permitting the work environment to be hostile, intimidating, or offensive
  • allowing a customer to demand sexual favors from an employee

Question 29

Question
Which of the following are the two forms of sexual harassment recognized by the EEOC:
Answer
  • quid pro quo and hostile environment.
  • traditional and work environment.
  • on the job and off the job.
  • good intentions and discriminatory.

Question 30

Question
To comply with the Immigration Reform and Control Act, employers should do all of the following except:
Answer
  • refuse to hire immigrants.
  • verify the citizenship or immigration status of their employees.
  • present form I-9 for inspection upon request.
  • complete and retain form I-9.

Question 31

Question
In a fast-moving environment where job analysis must accommodate change, many organizations may adopt a ____, where the emphasis is placed on characteristics of successful performers rather than standard duties.
Answer
  • Competency Based Analysis
  • Strategic Analysis of Jobs
  • Team Based Analysis
  • Dynamic Job Analysis

Question 32

Question
Most job descriptions contain all of the following except a:
Answer
  • job evaluation section.
  • job duties section
  • job title.
  • job identification section.

Question 33

Question
A statement of the knowledge, skills, and abilities required to perform a job is a:
Answer
  • job specification.
  • job requirement.
  • job position.
  • job objective.

Question 34

Question
Employers must be able to show that job specifications:
Answer
  • relate specifically to the duties of the job.
  • describe fully the actual tasks, duties, and responsibilities of the job.
  • are non-related to job descriptions.
  • contain the criteria for evaluating the performance of the holder of the job.

Question 35

Question
A job description is:
Answer
  • a statement of the tasks, duties and responsibilities of a job
  • a statement of the knowledge, skills, and abilities required to perform work.
  • the different duties and responsibilities performed by one employee.
  • a group of related activities and duties.

Question 36

Question
The Americans with Disabilities Act requires that job duties and responsibilities:
Answer
  • be essential job functions for job success.
  • be adjusted to describe the reasonable accommodations that the employer is willing to provide
  • be limited to not more than twenty individual job tasks.
  • be written by job incumbents most familiar with the job

Question 37

Question
Which of the following is not a method to gather job analysis information?
Answer
  • applications
  • diaries
  • questionnaires
  • observations

Question 38

Question
The O*NET database:
Answer
  • includes descriptions of over 12,000 jobs and collects and publishes data on a continuous basis
  • is the on-line publication of each yearly Dictionary of Occupational Titles
  • is available only on a subscription basis
  • reduces the Dictionary of Occupational Titles to less than 500 job descriptions

Question 39

Question
A job-analysis approach that utilizes an inventory of the various types of work activities that can constitute any job is known as:
Answer
  • functional job analysis
  • the critical incident method
  • task inventory analysis
  • competency-based analysis

Question 40

Question
The objective of the critical incident method of job analysis is to:
Answer
  • identify critical job tasks.
  • prioritize job duties and responsibilities.
  • provide information for job evaluation based on the 'critical' value of the job
  • challenge the employees with their false statements
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