13652163
Description
Quiz by Prashanth Reddy, updated more than 1 year ago
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Created by Prashanth Reddy
over 6 years ago
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Question 1
Question
How much % was the target achieved for HPI & LPI in 2017 ?
Answer
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48% in HPi & 61% in LPI
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58% in HPi & 41% in LPI
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56% in HPi & 49% in LPI
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54% in HPi & 41% in LPI
Question 2
Question
How much % was the target achieved for MTTR & Interactions in 2017 ?
Answer
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41% in MTTR & 26% in Interactions
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47% in MTTR & 28% in Interactions
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57% in MTTR & 38% in Interactions
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37% in MTTR & 28% in Interactions
Question 3
Question
How many targets are set for 2018?
Answer
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5
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3
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4
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6
Question 4
Question
Targets for Primary & Supplementary Targets?
Answer
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HPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%
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HPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%
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HPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%
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HPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%
Question 5
Question
What to Include for 'Sum of Downtime associated with unplanned changes' ?
Answer
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Emergency Preventative, Expedited changes & Downtime outside change window for global changes
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Emergency Preventative & Expedited changes
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All Emergency Changes, Expedited changes & Downtime for High priority incidents
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Expedited changes & Downtime outside change window for global changes
Question 6
Question
Additional Focus areas for Suppliers ?
Answer
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Volume of No RCA found Problem Records
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Volume of Emergency Preventative & Expedited changes
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Problem Management backlogs
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Proactive detection rate of High priority incidents
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Actual Vs Scheduled downtime
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Maintain and support resolution time efficiency from 2017
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