16500422
Description
Quiz by Elizabeth Poulin, updated more than 1 year ago
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Created by Elizabeth Poulin
over 5 years ago
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Question 1
Question
What does NOT indicate a good error message?
Answer
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Written in complicated language
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Tells the person what they did
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Explains the problem
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Shows an example
Question 2
Question
If people are doing a difficult task, then you need to raise the level of arousal.
Answer
- True
- False
Question 3
Question
Tunnel action is where you keep doing the same task over and over even though it isn’t working.
Answer
- True
- False
Question 4
Question
Some stress can actually help complete a task because it heightens awareness.
Answer
- True
- False
Question 5
Question
What is a Positive Consequence
Answer
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Actions that have no effect on task completion
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Actions that do not give the desired result but provide the user with information that helps them achieve an overall goal.
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Actions that result in a dead end, undo a positive consequence, send the user back to a starting point, or result in action that can not be reversed.
Question 6
Question
You should try to fix nuetral consequence first when trouble shooting.
Answer
- True
- False
Question 7
Question
Which is an example of an Omission error?
Answer
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When it comes time to enter the server for your email, you enter the wrong server name.
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When you go to turn on your Wi-Fi you go to the drop down and select the network name even though you could just press the Wi-Fi on/off icon.
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When setting up your email you only do the settings for your outgoing mail, not your incoming mail.
Question 8
Question
Motor-control Errors happen while using the controls of a device. For example accidentally swiping when you're trying to zoom in.
Answer
- True
- False
Question 9
Question
How are older adults more likely to complete a task?
Answer
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Take more steps through the use of rigid exploration.
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Use past knowledge.
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Use meaningful hints from their actions.
Question 10
Question
James Reason wrote Human Error (1990) about the Swiss Cheese Model of Human Error.
Answer
- True
- False
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