1774747
Question 1
Question
What is the name of the system that is used to grant user's access to our applications and the domain?
Answer
-
Active Directory
-
Microsoft Exchange
-
PeopleSoft
-
SecureCRT
Question 2
Question
What system is used to identify the Employee Status, Job Code, Network ID and Job Status?
Answer
-
Active Directory
-
Microsoft Exchange
-
PeopleSoft
-
SecureCRT
Question 3
Question
WorkForce Management is the Web Console view in which Managers and Administrative Assistants manage Time Cards.
Answer
- True
- False
Question 4
Question
What does the following stand for?
00042D011
Answer
-
Manager Workstation #1 at Store 42
-
Manager Workstation #11 at Store 42
-
Register #1 at Store 42
-
Register #11 at Store 42
Question 5
Question
If a user is locked out of their account, which of the following will ALWAYS happen?
Answer
-
Lync will prompt for a password (if they are a corporate user)
-
Outlook will prompt for a password (if it is open)
-
User will be unable to login using their Network ID
-
All of the above
Question 6
Question
Remedy 8.1 is a Web-Based Application
Answer
- True
- False
Question 7
Question
Which of the following are PDT Models? (Check all that apply)
Answer
-
MC3090
-
MC40
-
MC75
-
QL420
Question 8
Question
If a register is offline, it is safe to assume that the network cord is bad
Answer
- True
- False
Question 9
Question
If you are unsure of how to solve something, what actions would you take BEFORE reaching out to Tier 2?
Answer
-
Search the OneNote/Templates
-
Search Ticket History
-
Group-Lync Tier 1
-
All of the Above
Question 10
Question
It is okay to directly assign low priority tickets to other departments without consulting Tier 2?
Answer
- True
- False
Question 11
Question
When resetting a corporate user's password while they are off-site, what is the most important thing you MUST do in order for the password to work?
Answer
-
Uncheck the "Change Password on Next Sign-In Box" in Active Directory
-
Have the user log off of their PC and get to the blue Control - ALT - Delete Screen
-
Have the user get to the MyHR Login screen
Question 12
Question
Which passwords can be reset by the IT Service Desk? (Check all that apply)
Answer
-
PMMS Passwords
-
Active Directory Passwords (AKA DKS# Passwords)
-
SFS Passwords (Ship From Store)
-
Register Passwords
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