18923513
Description
Quiz by Enrique Gomez, updated more than 1 year ago
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Created by Enrique Gomez
over 5 years ago
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Question 1
Question
On a control chart, the customer’s acceptable quality limits are represented as:
Answer
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a. Control limits
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b. Mean
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c. Specification
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d. Normal distribution
Question 2
Question
If you and your Project team were using a Scatter diagram to check for correlation of two Project quality variable, you would be involved in:
Answer
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a. Inspection.
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b. Quality Prevention.
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c. Control Quality.
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d. Quality Audits.
Question 3
Question
In evaluating the possibility of something happening versus not happening, the sum of all probabilities equals what?
Answer
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a. 100
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b. 10
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c. 1 or 100%
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d. The standard
Question 4
Question
If the results of activity A have no bearing on the results of activity B, the two activities would be considered:
Answer
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a. Statistically unique
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b. Statistically independent
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c. Correlated, but nor causal
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d. Mutually exclusive
Question 5
Question
In a control chart, the mean is represented as a horizontal line that represents:
Answer
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a. The average of the control limits
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b. The average of all the points
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c. The average of all the points that are within control limits
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d. A means of identifying assignable cause
Question 6
Question
Which of these tools is NOT a part of the Tools and Techniques of Quality?
Answer
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a. Control Chart.
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b. Flowchart
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c. Statistical Sampling
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d. Scatter Diagram
Question 7
Question
A project manager is analyzing and evaluating non-conformities. He is planning to use the 80/20 principle. What does this represent?
Answer
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a. 80% of the problems are caused by 20% of the causes
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b. 80% of the problems can be resolved while the remaining 20% have no solution
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c. 20% of the problems can be resolved while the remaining 80% have no solution
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d. 20% of the problems are caused by 80% of the causes
Question 8
Question
A project implemented several steps to improve customer satisfaction but the result from the next survey remained the same as before. How can the results be analyzed to find out why the steps did not make any improvement?
Answer
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a. Draw a control chart to see how many surveys results are outside limits.
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b. Using root cause analysis to find what is still causing customer dissatisfaction.
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c. Create a Pareto Chart to see what is the biggest dissatisfaction customer is having.
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d. Perform quality audit to verify quality measurements.
Question 9
Question
If you were using a fish bone diagram to determine root causes of problems, you would be involved to:
Answer
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a. Quality Inspection
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b. Quality Prevention
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c. Control Quality
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d. Quality Audits
Question 10
Question
Fishbone diagrams are also known as what?
Answer
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a. Ishikawa diagram
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b. Cause and Effect diagram
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c. Cause/Effect diagram AND Ishikawa diagram
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d. Pareto diagram
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