Conflict in The Workplace Test Review

There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?

Environmental noise and internal noise can effect which level of communication?

Paraphrasing happens in Level 2 of communication: Hearing Content.

An empathic response is the most powerful communication tool available.

Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..

In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?

All messages are composed of three parts: content, feelings and a statement about the value of the relationship.

Mediators often practice Level 4 of communication: Therapeutic listening

Having no interest in the subject another person is talking about is an example of what type of internal noise?

"Please." Is an example of what part of a message?

The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.