Question 1
Question
Which of the following is the definition of an ST fiber connector?
Answer
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Synthetic Tip
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Standard Tip
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Steel Tip
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Straight Tip
Question 2
Question
Customer satisfaction is best achieved by:
Question 3
Question
SCSI hard drives can spin at a maximum speed of:
Answer
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5,400 rpm.
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7,200 rpm.
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10,000 rpm.
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15,000 rpm.
Question 4
Question
Which of the following video connectors can display the HIGHEST resolution?
Answer
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Composite
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HDMI
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VGA
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S-video
Question 5
Question
While attempting to resolve an issue, a customer talks to the technician about a recent activity that has no relevance on the repair. Which of the following is the MOST appropriate response?
Answer
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Ask the customer for a timetable about recent activities.
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Let the costumer complete their statement and then continue resolving the issue.
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Document the customer’s statement and continue resolving the issue.
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State that the activity is not relevant to the repair and continue resolving the issue.
Question 6
Question
Which of the following is MOST likely used at a large company? (Select TWO).
Question 7
Question
Hubs, switches, routers, VoIP phones and NIC cards all have which of the following out of the box?
Answer
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PS/2 port
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IP addresses
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HDMI
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MAC addresses
Question 8
Question
Which of the following is a best practice when applying thermal paste?
Answer
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Follow the CPU manufacture’s guidelines and apply the correct amount of thermal paste.
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The more thermal paste applied, the better.
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Use as much as desired, as long as it is the most popular thermal paste.
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The less thermal paste applied, the better.
Question 9
Question
Which of the following is an example of an APIPA address?
Answer
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10.20.30.40
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169.254.43.40
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172.30.22.159
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192.168.23.110
Question 10
Question
A supervisor has asked a technician to configure some Windows 7 PCs with some pre-established shared printers. The printers are all accessed via a wireless network. Where would a technician go in Windows 7 to add these printers?
Answer
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%SystemDir%\Resources
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Enter the paths to the printers in the Registry.
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Start >Devices and Printers >Add a printer
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Start >Devices and Printers >Add a Device
Question 11
Question
A technician is deploying Windows 7 in a company. The supervisor wants to ensure that greatest flexibility is provided for the employees when printing. Which of the following lists defines all of the supported Windows 7 interfaces?
Answer
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USB, Network, LPT, and Wireless
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USB, IR, Bluetooth, and Network
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IR, LPT, and USB
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IR, LPT, Network, USB, and Wireless
Question 12
Question
A custom configured PC with surround sound audio, HDMI output, and a compact form factor would be MOST suited to which of the following applications?
Question 13
Question
Which of the following network types would be MOST likely used on a high school campus?
Question 14
Question
A laptop docking station does which of the following?
Answer
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Allows the user to synchronize mobile devices without additional hardware
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Allows the user to connect one device to a monitor, network drop, and USB printer
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Allows the user to connect wireless devices more efficiently
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Allows the user to protect sensitive data more effectively
Question 15
Question
Which of the following wireless encryption technologies is the WEAKEST?
Question 16
Question
Which of the following does PXE use?
Question 17
Question
Which of the following application stores are compatible with iOS?
Answer
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Android Market
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Windows Marketplace
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App Store
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Amazon Appstore
Question 18
Question
A company would like to increase the security on their company’s smart phones. Which of the following should be configured to ensure information stored on a smart phone can be removed if it is lost or stolen?
Question 19
Question
Which of the following disk defragmentation command line options is used to perform operation on ALL volumes in Windows OS?
Question 20
Question
A technician just finished removing spyware from a computer and now they are not able to connect to any websites. Which of the following is the MOST likely cause?
Question 21
Question
Which of the following network devices allows for full-duplex communication?
Answer
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Hub
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Bridge
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Switch
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Firewall
Question 22
Question
A customer reports that their computer crashes during usage. Which of the following is a common acronym used to describe this condition?
Question 23
Question
Software threats to a computer are commonly referred to as:
Answer
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device drivers.
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malware.
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biometrics.
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SOHO.
Question 24
Question
Which of the following user accounts has the LEAST access privileges?
Answer
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Standard
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Guest
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Administrator
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Power
Question 25
Question
A user wishes to secure their tablet from unauthorized access. The BEST option is to:?
Answer
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enable RFID authentication.
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establish a remote wipe policy.
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setup a strong passcode.
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establish strong email passwords.
Question 26
Question
Which of the following is MOST likely an advantage that a tablet has over a laptop PC??
Answer
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A tablet is easily upgraded.
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A tablet is lightweight.
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A tablet has a larger screen.
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A tablet can natively run most software.
Question 27
Question
Question 12 Which of the following is a common type of biometric authentication on a laptop? (Select TWO).?
Answer
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Facial recognition
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Blood sample
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Retinal
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Voice recognition
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Fingerprint
Question 28
Question
A user calls about their workstation not powering on in the morning. According to the troubleshooting theory, which of the following steps should the technician perform NEXT??
Answer
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Document the resolution to problem.
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Purchase the appropriate replacement part.
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Verify that the workstation is able to boot up.
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Ask the user about any previous changes.
Question 29
Question
A customer wants games from their child’s Windows XP computer removed. Which of the following is the BEST way to accomplish this task?
Answer
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Control Panel > Game Controller > Select controller > click Remove
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Control Panel > Administrative Tools > Computer Management
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Control Panel > Add/Remove programs > Add/Remove Windows Components > select Accessories and Utilities > uncheck Games
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Programs menu > Right click Games > select Properties > select the Hidden check box
Question 30
Question
Which of the following should be performed regularly in order to help restore a computer’s data after a hard drive failure??