business correspondence

Writing Style of Business Documents Language Clear,Concise,Coherent and Correct

InternationalCorrespondence not use commonly understood words and phrases

Intra-officecommunication Internal, Within organisation, Colleagues, different departments, levels, Email,Memo,Letter (less common)

Communication through exchange of letters is known as correspondence

Before writing the letter, you must not determine your purpose and audience

business information can be provided and obtained economically and conveniently through letters

Business not requires information regarding competing products, prevailing prices, promotion, market activities, etc.

According to Hanson, “The letters which are exchanged among businessmen connected with business affairs are called business or commercial letters.”

The Letterhead is not Parts of the Business Letter

The Inside Address should be identical to the one written in the envelope

In Europe not use a comma after the salutation in the business letter

TYPES OF BUSINESS LETTERS, QUOTATION LETTERS, ACKNOWLEDGMENT LETTERS, COMPLAINT LETTERS, ORDER LETTERS, REFUSAL LETTERS, ADJUSTMENT LETTERS

Letters of quotation are letters in which the price of articlesor services is given or requesested

An Order Letter shouldnt be addressed to the person responsible for executing the order

A refusal should never be used with a blunt answer

The adjustment letter is a communication intended toarrange or settle some pending matters