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Question 1
Question
Which of the following best describes assertiveness?
Answer
-
putting needs or wants of the people above their own
-
speaking up for yourself always
-
initiate communication in a way that conveys their concern and respect for others
-
beneficial effects for short term
Question 2
Question
Standing up for oneself and solving interpersonal problems that doesn't damage relationships is considered which type of behavior?
Answer
-
collaborative
-
assertive
-
aggressive
-
passive
Question 3
Question
Which of the following is NOT a skill needed for assertive communication?
Answer
-
expressing appreciation to criticism
-
encouraging assertiveness in others
-
expressing opinions and feelings appropriately
-
putting needs or wants of the people above their own
Question 4
Question
Which of the following is NOT an assertiveness technique?
Answer
-
setting limits
-
making requests
-
ignoring provocations
-
all of the above are correct
Question 5
Question
What is the MOST important assertive skill in relating to patients?
Answer
-
willingness to initiate communications
-
encourage patients to be more assertive
-
establish a common ground
-
assuring that your rights are respected
Question 6
Question
What is one way of responding to being criticized?
Answer
-
fogging
-
delaying a response
-
walk away
-
a and b
Question 7
Question
T/F: Problem solving process focuses on the physician's goal of helping the patient.
Answer
- True
- False
Question 8
Question
How is aggressive different from passive behavior?
Answer
-
aggressive is being selfish and greedy.
-
humiliate and dominate others
-
discount own needs and values
-
conveying respect for others
Question 9
Question
Which of the following is an outcome of aggressive behavior?
Answer
-
opposition by others
-
resenting your co-workers
-
respecting others
-
being honest
Question 10
Question
Which of the following is appropriate body language?
Answer
-
avoid using dramatic gestures
-
good eye contact
-
upright posture, but lean forward a bit
-
all of the above
Question 11
Question
How do you control your emotions?
Answer
-
push emotions deep down
-
maintain neutral composure
-
keep your voice even and firm
-
avoid discussing emotional topics
Question 12
Question
Which of the following is NOT a way to encourage patient assertiveness?
Answer
-
train staff to be attentive to patients
-
give patients a list of common questions
-
initiate conversations with patients
-
thank patient when they bring a perceived problem to your attention
Question 13
Question
T/F: Physicians tend to decline pharmacist's therapeutic recommendations, because pharmacists don't have all the information.
Answer
- True
- False
Question 14
Question
What was the mean cost avoidance due to interventions in the VA center by pharmacists?
Answer
-
1000 per month
-
1 million per year
-
700 per recommendation
-
5 million per year
Question 15
Question
How does the pharmacist propose a solution?
Answer
-
suggest a plan for implementing change
-
provide alternative ways of resolving the problem
-
avoid calling without suggestions or plans
-
all of the above are correct
Question 16
Question
Which of the following is NOT tip in communicating with physicians?
Answer
-
avoid "did you know"
-
be concise
-
stay focused on the goal to help patient
-
all of the above are tips
Question 17
Question
Which of the following is CORRECT about being assertive?
Answer
-
all you have control of is your own behavior
-
communicate in the most reasonable, respectful way
-
optimizes your chance that others with communicate with you in a similar way
-
all of the above are correct
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