Course 15 Set B Volume 1

TSgt Tuckman is tasked to lead a team in identifying efficient ways of doing engine swaps. Though most of the team members already know each other, he starts the first meeting by asking each member to introduce themselves. Then, Tuckman states the team’s objective and opens it up for discussion. During the discussion, several people have disagreements. One member says, “I think the real issue is with the location.” Another member responds, “That’s not the issue! There are too many layers of inspections.” Tuckman lets it go on for a little while and then refocuses the group on the objective. After several minutes of discussion, the team identifies the problem area and then develops a plan to swap engines more efficiently. This scenario BEST illustrates TSgt Tuckman’s understanding of the ___________ impact on team success.

Since TSgt Bair is good at connecting and negotiating with all types of people, he was charged with improving the unit’s performance evaluation process. To help with the task, he selects unit members who are good at viewing problems from different perspectives and who are able to review solutions rationally. He also selects other members who are not inclined to let rules and boundaries discourage them. TSgt Bair’s understanding of _______________________ will MOST LIKELY ____________ team success.

TSgt Johnson, section NCOIC, noticed A1C Carney seems irritable and to himself. Concerned, she brought him into the office and said, “A1C Carney, you are usually enthusiastic, but lately you look like you don’t want to be here. What’s wrong?” Because of the respect he has for her, so he decides to open up and says, “My son has rashes all over his body and has been seen several times at the base clinic, but he is not getting any better.” Johnson said, “I can understand how that could be frustrating. If you’re not getting adequate care, there is an agency at the clinic that can help you. As matter of fact, I know someone in the patient advocacy office. Let me give him a call and see what he could do for you.” Few days later, Carney’s son had an appointment with a specialist and the problem was resolved. This scenario BEST illustrates use of ________________________ and its impact on NCO effectiveness.

TSgt Bell completed the NCOA about a year ago and constantly applies the lesson principles he learned. He ensures the Airmen are trained and understand their responsibility as a technician. With a clear understanding of their job, they have been excelling in their work. At the last roll call, Bell presented one of the Airmen with an award for excellence. However, some of the Airmen were little disappointed that they didn’t win. TSgt Bell’s __________________________ will MOST LIKELY _________ subordinate effectiveness.

MSgt Smith leads a unit whose ability to gather intelligence and conduct its mission was being hampered by resistance from the local villagers. Smith met with the village leaders to explain his concern. One of the elders said, “The villagers are poor and in need of food and medicine, and your patrols disrupt their ability to work.” Smith responded, “I can help with food and medical care. However, the patrols must continue.” The elder replied, “It may help to reduce the disruption to work if we knew your patrol times.” Smith replied, “Due to security reasons, I cannot give you that information.” The elder said, “The villagers can help gather intelligence and share their knowledge of the terrain.” Smith agreed, “That information could help us minimize disruptions to the villager’s daily routine.” After a couple of weeks, Smith noticed that resistance from the villagers had faded and his unit was able to conduct its mission more efficiently. This scenario BEST illustrates understanding of the __________________ style of negotiation and the impact on mission effectiveness.

The Munitions Operation Flight Chief called a meeting with the section chiefs to discuss a manning swap to cross utilize members of the flight and to increase their breadth of experience in their career field. MSgt Thomas, section chief of Maintenance, is concerned because he had just finished training his Airmen and does not want to lose them. On the other hand, MSgt Lewis, section chief of Support, was glad because he wants to get rid of some slackers and acquire better workers. During the meeting, the Flight Chief was surprised by the section chiefs’ responses and how they held firm on their positions. The heated discussions quickly became unproductive. Chapter Three: Negotiation 177 The Flight Chief’s____________will MOST LIKELY have a NCO effectiveness.

TSgt Caskey is the Cost Center Manager for an organization. She is very knowledgeable about finance and ensures the organization has the funding required for operation. However, she has an assignment and is training her replacement TSgt Griggs. At a training session, Caskey said, “Sergeant Griggs, it’s that time of the year when we have to submit a document of how we are going to spend the upcoming fiscal year funding. To do that, we have to list and justify all needed items and services, and the cost. Additionally, we have to identify and justify items or services that can’t be funded with the current budget.” Because of her extensive knowledge and preparation, the organization was able to execute a strong budget and have the unfunded request on the top priority of the wing. This Scenario BEST illustrates how a well-developed ________________ can impact mission success.

TSgt Brady is a team chief of an engine shop. He was just notified by his shop chief, MSgt Thomas that they are projected to receive six more aircraft within a year. Brady states, “Sergeant Thomas, I can’t see how we’re going to support six more aircraft. We already have to work additional hours to support the aircraft we have now.” Thomas replied, “I share your concern and voiced my opinion with the squadron superintendent, but he replied he has confidence that we can work it out.” The mission of this squadron will MOST LIKELY:

TSgt Smith is preparing to conduct a performance counseling session with A1C Green for being late to roll call. Smith had verbally counseled him twice before for the similar behavior. When Green arrived, he sat him down and told him how valuable he was to the squadron and appreciated his work. However, he told him that being late to roll call is unacceptable and gave him a stern warning and dismissed him. A week later, Green arrived late for roll call again and missed the mission briefing. Smith’s actions concerning A1C Green BEST illustrate ineffective use of ________________ and its negative impact on his effectiveness.

TSgt Marble, the base dining facility NCOIC, believes that the dining facility personnel are here to support and provide a good quality of life for Airmen. She expects the dining facility to operate in flexible, efficient, and customer oriented way. TSgt Marble met with her dining facility Airmen and like a good supervisor, established rapport with them. She did not discuss much of her expectations because she thought doing the right thing and maintaining standards are common knowledge in the Air Force. They are drilled into Airmen Basic Military Training and Technical school. TSgt Marble’s use of _______________ will MOST LIKELY result in _______________.