Question 1
Question
51. Tick one of the communication barriers not stated by Niki Stanton:
Question 2
Question
52.Which of the authors considers noise to be “random disturbances that may distort or
dissociateinformation ”?:
Answer
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
-
D. Samuel C. Serto.
-
E. Jean Lohisse
Question 3
Question
53. One of the authors states that “communication barriers are factors that hinder successcommunication
in ageneral communication process ”?:
Answer
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
-
D. Samuel C. Serto.
-
E. Eduard Limbos.
Question 4
Question
54. Which of the authors highlights two aspects of self-image: the intimate self and the public self ?:
Answer
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
-
D. Samuel C. Serto.
-
E. Jean-Claude Abric
Question 5
Question
55. Highlight one of the peculiarities of psychological barriers:
Answer
-
A. difficulties of expression,
-
B. emotions or personality,
-
C. self image,
-
D. feelings.
-
E. corporate image
Question 6
Question
56. Tick the author who highlights the patterns of personal barriers that hinder communication in interpersonal relationships?:
Answer
-
A. Eduard Limbos.
-
B. Leonard Sauls.
-
C. Shannon-Weaver.
-
D. Samuel C. Serto.
-
E. Jean-Claude Abric.
Question 7
Question
57. Check the model of personal barriers that do not hinder communication in interpersonal
relationships:
Answer
-
A. Barriers generated by the socio-cultural framework,
-
B. Barriers to endemic fear,
-
C. Barriers generated by individualistic approaches,
-
D. Barriers to individual-group relations,
-
E. Barriers generated by structuralist approaches,
Question 8
Question
58. Check the factor that does not contribute to effective communication:
Answer
-
A. To convey the message clearly and concisely,
-
B. Listen to and understand the message the other person is sending,
-
C. To ask for and give feedback,
-
D. Listen actively,
-
E. Ask for feedback.
Question 9
Question
59. State the steps that should not be taken for effective physician-patient communication:
Answer
-
A. Refine your basic communication skills that you already have,
-
B. One-way communications,
-
C. Make the necessary adjustments to your own style to suit your modern, participatory, communication
style.
-
D. Take steps to improve yourself in order to exceed your patients' expectations,
-
E. Communicate in both directions.
Question 10
Question
60. State the criteria that does not lead to consensus-building in the physician-patient relationship
according to the Bamforth Model:
Answer
-
A. Description of the nature (content) of the medical decision;
-
B. Discussion of possible alternatives to the decision taken;
-
C. Addressing the risks and benefits of the proposed treatment;
-
D. Discussion of treatment uncertainties;
-
E. Discussion of treatment certainties.
Question 11
Question
61. State the feature that is not part of the physician's effective communication style according to
Levinson:
Answer
-
A. A clear explanation of the evolution of the patient's state of health and the sequence of subsequent
visits to the medical office,
-
B. Frequent use of laughter and a sense of humor,
-
C. Seriousness and the rare use of laughter and a sense of humor.
-
D. The tendency to encourage relaxed and comprehensive communication (soliciting patients 'opinions, encouraging patients to express their grievances, checking patients' understanding of medical issues),
-
E. There is a longer duration of medical consultations (an average difference of more than three minutes per consultation).
Question 12
Question
62. Which statements do not contribute to overcoming the barriers of doctor-patient communication after
Ley model:
Answer
-
A. Guidance and guidance should be provided at the beginning of the interview,
-
B. Emphasize the importance of medical advice and guidance,
-
C. The information to be provided should be stated in clear sentences,
-
D. Use sentences and short words,
-
E. Guidance and suggestion should be presented in the middle of the interview.
Question 13
Question
63. The conflict is:
Answer
-
A. A component part of human reality, an integral element of our life, a social phenomenon, psychosocial and psycho individual.
-
B. Conformity of what is said with what is.
-
C. The act of doing certain things in common is accomplished through the exchange of thoughts, ideas,
and feelings.
-
D. It is a two-way process in which both the speaker and the listener take part.
-
E. Interpret words and phrases to guess the speaker's intentions and ideas.
Question 14
Question
64. The issue versus conflict is:
Answer
-
A. Objects, things, purposes, etc.
-
B. The emotional and sentimental component of the person.
-
C. Forms of interpersonal reality generated by the divergent interests of individuals.
-
D. Totality of feelings.
-
E. The state of passivity.
Question 15
Question
65. The etymology of the Latin word conflict is:
Answer
-
A. Clash, fight, hold together with force.
-
B. Morals, habits.
-
C. Common faith in a social group.
-
D. The result of the exercise of our spiritual faculties.
-
E. Principle of action.
Question 16
Question
66. Conflictology is:
Answer
-
A. Branch of natural sciences.
-
B. Condition of the existence of the current policy.
-
C. Branch of science that studies the causes of origin, development, escalation, solving conflicts at all levels with their subsequent completion.
-
D. Principles in action.
-
E. Hazard.
Question 17
Question
67. The object of study of conflictology is:
Answer
-
A. Conflict, causes, dynamics, types, effects, ways of managing conflicts.
-
B. Objective reality.
-
C. Subjective reality.
-
D. Social rules, social processes.
-
E. The applied branch of medical ethics.
Question 18
Question
68. Lewis A. Coser defines the conflict as:
Answer
-
A. Struggle between values and social status claims.
-
B. Socio-cultural barrier.
-
C. Object of one's concerns.
-
D. Concern for immediate action.
-
E. Demonstration calling for the solution to be postponed.
Question 19
Question
69. What is the key to managing a conflict?
Answer
-
A. The mode of psycho-social interaction.
-
B. Communication, exchange of information through cooperation.
-
C. Extraverbal language.
-
D. Accidental communication.
-
E. Intrapersonal communication.
Question 20
Question
70. The stages of a conflict are:
Answer
-
A. Disagreement, confrontation, escalation, de-escalation, conflict resolution.
-
B. Disagreement, confrontation, conflict resolution, escalation, de-escalation.
-
C. Escalation, de-escalation, disagreement, confrontation, conflict resolution.
-
D. De-escalation, confrontation, disagreement, escalation, conflict resolution.
-
E. Disagreement, escalation, confrontation, de-escalation, conflict resolution.
Question 21
Question
71. The disagreement in conflict is:
Answer
-
A. Misunderstanding of different opinions, conceptions, attitudes, perceptions, etc., lack of information correct, different way of thinking and being of individuals or groups.
-
B. Escalation, escalation, confrontation.
-
C. Suspension of verbal speech and rational actions.
-
D. Capturing the goodwill of the opposing parties.
-
E. Correct perception of the situation.
Question 22
Question
72. Confrontation in conflict occurs when:
Answer
-
A. There are contrary ideas, the situation is dominated by emotions, difficult communication.
-
B. Different way of dressing.
-
C. There is imagined interpersonal hostility.
-
D. The mediator also creates conditions for the guidance of the parties.
-
E. The professional masters the technique of negotiation.
Question 23
Question
73. Escalation in a conflict is:
Answer
-
A. Maximum tension of the parties involved inconflict, domination of aggressiveness in conflict relation.
-
B. Capturing goodwill.
-
C. Misunderstanding of differences of opinion, conceptions, attitude, etc.
-
D. Compatibility of purposes.
-
E. Affective, cognitive and connective elements.
Question 24
Question
74. De-escalation in a conflict is:
Answer
-
A. Irrational, sometimes violent actions.
-
B. The difference between being and thinking.
-
C. The stage of concessions, discussions, calm situation, balanced communication.
-
D. A dynamic process in which attitude, behavior and contradiction influence each other.
-
E. Revengeful behavior.
Question 25
Question
75. The purpose of resolving the conflict is to:
Answer
-
A. To capture the goodwill of the opposing parties, to lower the tension between the opposing parties, to communicate in a balanced way.
-
B. To generate states of stress.
-
C. To take control of the situation.
-
D. Exchange of information through cooperation.
-
E. Meeting individual needs and interests.
Question 26
Question
76. The cognitive component of the conflict is composed of:
Answer
-
A. Emotions and feelings.
-
B. Thinking, perception of the conflict situation.
-
C. Human communication and behavior.
-
D. Constructive and cooperative actions.
-
E. Destructive and competitive actions.
Question 27
Question
77. The emotional component of the conflict includes:
Answer
-
A. Action, including communication.
-
B. Representation of the world.
-
C. Emotions and feelings.
-
D. Thinking, perception of the conflict situation.
-
E. Reasoning.
Question 28
Question
78. The behavioral component includes:
Answer
-
A. Representation of the conflict situation.
-
B. Action and communication.
-
C. Representation of the world.
-
D. Perception of space.
-
E. Perception of time.
Question 29
Question
79. In situations of conflict, individuals react according to:
Answer
-
A. Temperament, character, self-image, perceptions and representations.
-
B. Social status.
-
C. The social role.
-
D. Beliefs.
-
E. Level of intelligence.
Question 30
Question
80. Affective conflicts relate to:
Answer
-
A. Interpersonal relationships.
-
B. International organizations.
-
C. Total harmony for others.
-
D. Perception of hidden causes.
-
E. Sacrificing own interests for the benefit of others.
Question 31
Question
81.Substantive conflicts deal with:
Answer
-
A. Achieving one own goals through groups.
-
B. Raising self-esteem.
-
C. To assert oneself through personal achievements.
-
D. Using the Pygmalion effect.
-
E. To obtain an affective state of pleasure.
Question 32
Question
82. By duration and evolution, conflicts are:
Question 33
Question
83. A conflict between two or more members of the same group or team is called:
Question 34
Question
84. Intrapersonal conflict occurs at the level of:
Question 35
Question
85. The role of behavior in conflict is to:
Answer
-
A. To express the emotions involved in the conflict and the satisfaction of needs.
-
B. To encourage the expression of feelings.
-
C. To meet the needs that caused the conflict.
-
D. To exchange information through cooperation.
-
E. To find out the opinions of others.
Question 36
Question
86. Some conflict resolution strategies are:
Answer
-
A. Negotiation, mediation and arbitration.
-
B. Withdrawal, flattening and coercion.
-
C. Confrontation, competition and accommodation.
-
D. Avoidance, abandonment and insistence.
-
E. Fighting, playing and debating.
Question 37
Question
87. What are the five styles of conflict management:
Answer
-
A. Competition, accommodation, compromise, avoidance and cooperation.
-
B. Arrogance, greed, shifting responsibility to others, impertinence, hostility.
-
C. Crisis, tension, struggle, play and debate.
-
D. Disagreement, escalation, de-escalation, contradiction and attitude.
-
E. Behavior, affectivity, practical utility, perception and action.
Question 38
Question
88. Which of the authors first formulated the concept of "intercultural
communication":
Answer
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. Shanon-Weaver.
-
D. T. H. Hall
-
E. Samuel C. Serto.
Question 39
Question
89. In addition to the phrase intercultural communication, which term is also used in
the literature?.
Answer
-
A. Interstate communication,
-
B. Interethnic communication,
-
C. Interpersonal communication,
-
D. International communication,
-
E. Intercommunity communication.
Question 40
Question
90. As a discipline, intercultural communication is part of the following sciences:
Answer
-
A. the social sciences,
-
B. political science,
-
C. legal sciences,
-
D. humanities,
-
E. cultural sciences
Question 41
Question
91. Which of the authors discovered 164 definitions of culture, belonging to different
philosophers, anthropologists, culturologists, historians, etc .:
Answer
-
A. Clyde Kluckhohn, Alfred Kroeber.
-
B. William Haviland, Denis McQuail.
-
C. Michael Howard, Samuel C. Serto.
-
D. Shanon, Weaver
-
E. Leonard Saules, Fernando Ortiz,
Question 42
Question
92. Which of the authors approaches culture as a "common way in which human groups
learn to organize their behavior and thinking in relation to their environment":
Answer
-
A. Leonard Saules.
-
B. Shanon-Weaver.
-
C. Samuel C. Serto.
-
D. Michael Howard
-
E. Fernando Ortiz,
Question 43
Question
93. One of the authors approaches culture asa set of rules or standards shared by and actingon the
members of a society, giving rise to behaviors that are considered appropriate oracceptable
Answer
-
A. Denis McQuail.
-
B. Leonard Saules.
-
C. William Haviland
-
D. Samuel C. Serto.
-
E. Michael Howard.
Question 44
Question
94. What is multiculturalism ?:
Answer
-
A. the coexistence of different cultures within a social system, whether this coexistence
is peaceful or conflictual,
-
B. the peaceful coexistence of different cultures within a political system,
-
C. the conflicting coexistence of different cultures within a political system,
-
D. the coexistence of complementary cultures within a societal system whether this coexistence is peaceful or conflictual,
-
E. the coexistence of identical cultures within a societal system regardless of whether this coexistence is peaceful or conflictual.
Question 45
Question
95. Indicate the models of a multicultural society:
Answer
-
A. The integrative model, the interactive model, the transcendental model,
-
B. The assimilation model, the cross-cultural model, the apartheid model,
-
C. The polycultural model, the intercultural model, the intracultrural model
-
D. The cosmopolitan model, the inter-organizational model, the acultural model,
-
E. The extracultural model, the intracivilizational model, the extracivilizational model.
Question 46
Question
96. What perception is particularly important in intercultural communication?
Question 47
Question
97. Indicate the most frequently cited form of nonverbal intercultural communication in the
literature:
Question 48
Question
98. Note the author who formulated the term proxemic:
Answer
-
A. A. Gilgen,
-
B. Leonard Saules,
-
C. Fernando Ortiz,
-
D. Edward T. Hall
-
E. Larry Samovar.
Question 49
Question
99. The discipline that studies the use of time in nonverbal intercultural communication is
called:
Question 50
Question
100. Highlight two basic patterns of time use in different cultures:
Answer
-
A. Monochronous, polychronic,
-
B. Monochronous, bicronical,
-
C. Bicron, trichron,
-
D. Trichron, polychron
-
E. Monochronous, trichronous.