Intro to VR for MCs

Description

Intro to VR
Michael Endelman
Quiz by Michael Endelman, updated more than 1 year ago
Michael Endelman
Created by Michael Endelman over 8 years ago
44
0

Resource summary

Question 1

Question
How many VR listings does Airbnb have in EMEA?
Answer
  • 455,000
  • 453,000
  • 1,000,000
  • 553,000

Question 2

Question
Which of these is NOT one of Airbnb's sub-review categories?
Answer
  • Value
  • Accuracy
  • Decor
  • Communication
  • Arrival
  • Location

Question 3

Question
What does the Belo represent?
Answer
  • People + Places + Love + Airbnb
  • Brian + Nate + Joe = Airbnb
  • Belong Anywhere
  • Bringing Equality and Love Online

Question 4

Question
Which European country has the most number of VR listings?
Answer
  • France
  • Spain
  • Croatia
  • UK
  • Italy

Question 5

Question
A Vacation Rental Property Manager is...
Answer
  • Anyone who makes a profit from hosting in a VR market
  • Anyone with more than 5 listings in a VR market
  • Anyone with 10 or more listings in a VR market
  • Anyone who requests the tag from a MM

Question 6

Question
Where was the very first Airbnb listing?
Answer
  • Fillmore St., San Francisco
  • Sand Hill Road, Palo Alto
  • Bourbon St., New Orleans
  • Mission St., San Francisco
  • Rausch St., San Francisco

Question 7

Question
The maximum nightly rate on Airbnb is...
Answer
  • $1,000,000
  • $10,000
  • $100,000
  • $1,000
  • $5,000

Question 8

Question
The limit for cleaning fees is…
Answer
  • $500
  • $1,000 + 10% of the baserate
  • $600 + 25% of the baserate
  • There is no limit

Question 9

Question
Which of these companies is NOT a current API partner of Airbnb?
Answer
  • Escapia
  • Kigo
  • LiveRez
  • LeisureLink
  • BookingPal

Question 10

Question
How does CX distinguish types of users?
Answer
  • Notes
  • Profile flags
  • Becoming the user
  • Strikes

Question 11

Question
The maximum number of listings a PM can have on a single account is...
Answer
  • 100
  • 1,000
  • 10,000
  • There is no limit

Question 12

Question
How does a PM activate Super Strict 30 or 60 policy?
Answer
  • Contact CX
  • Email Brian Chesky
  • Email their MM or MC
  • Access through the "Manage Your Listings" tab on their profile
  • Contact their PMS

Question 13

Question
Can cleaning fees be changed after a reservation is booked?
Answer
  • Yes
  • No

Question 14

Question
If a guest damages a host’s property, the first thing a host should do is...
Answer
  • Email their VR contact immediately
  • Post a comment on Airbnb’s Facebook page
  • Contact CX
  • Contact the guest via the Resolution Tool and request extra funds

Question 15

Question
Who is the Global Head of VR for Airbnb?
Answer
  • Benjamin Glaenzer
  • Nathan Blecharzyk
  • Shaun Stewart
  • Frosty the Snowman

Question 16

Question
What VR market has the highest number of listings in the world?
Answer
  • Bali
  • Hawaii
  • Split
  • Sallento
  • Majorca
  • Tuscan Countryside

Question 17

Question
Does Airbnb have active listings in Antartica?
Answer
  • Yes
  • No

Question 18

Question
If a Host contact you about editing a review, what do you do?
Answer
  • Explain Airbnb’s policy on reviews and content guidelines
  • Edit it
  • Escalate to CX

Question 19

Question
Where in the contact center will you find Airbnb’s numbers?
Answer
  • Account and Profile
  • Safety
  • Payments
  • Messaging

Question 20

Question
Where can you find the answers to all your questions before you ask someone CX?
Answer
  • LibrAiry
  • Lantern
  • Help Center
  • Admin Reso page
  • All of the Above

Question 21

Question
Which VR team member is in this photo?
Answer
  • Romain Duthoit
  • Geoffroy Williamson
  • Benjamin Glaenzer
  • Florent Sciberras

Question 22

Question
How many countries does Airbnb operate in?
Answer
  • 150
  • 250
  • 190
  • 200
  • all of them
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