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Test 4
Rubén Doblado López
Quiz by Rubén Doblado López, updated more than 1 year ago
Rubén Doblado López
Created by Rubén Doblado López about 8 years ago
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Resource summary

Question 1

Question
Which of the following processes are included in SAP CRM Sales? Note: There are 3 correct answers to this question.
Answer
  • Complaints Management
  • Account and Contact Management
  • Case Management
  • Activity Management
  • Opportunity Management

Question 2

Question
Text data can be maintained in business transactions at header or item level. What identifies which text types are available to a particular business transaction or item category? Please choose the correct answer.
Answer
  • Action profile
  • Text determination procedure
  • Text profile
  • Notes assignment profile

Question 3

Question
Which of the statements below is true for call lists? Please choose the correct answer.
Answer
  • Calls lists have to be processed by organizational units.
  • Call lists have to be activated before processing is possible.
  • Call lists have to be maintained using CRM Marketing functions.
  • Call lists have to contain interactive scripts.

Question 4

Question
Which of the following elements are contained in product master set types? Please choose the correct answer.
Answer
  • Field groups
  • Product categories
  • Base hierarchies
  • Attributes

Question 5

Question
Which of the following are examples of business transactions in SAP CRM? Note: There are 3 correct answers to this question.
Answer
  • Appointments/meetings
  • Campaigns
  • Call lists
  • Rebate agreements
  • Service confirmations

Question 6

Question
Which of the following statements regarding marketing attributes are correct? Note: There are 2 correct answers to this question.
Answer
  • Marketing attributes can be assigned to a business partner.
  • Marketing attributes can be used in the SAP CRM Web Channel.
  • Marketing attributes always can have only one value selected.
  • Marketing attributes can only be assigned to one attribute set.

Question 7

Question
Which of the following form part of the three step billing process in SAP CRM? Note: There are 3 correct answers to this question.
Answer
  • Input processing
  • Output processing
  • Order integration
  • Billing
  • Company code definition

Question 8

Question
Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct? Please choose the correct answer.
Answer
  • You can assign any number of criteria and attributes to each classification category.
  • Classification categories are fixed and cannot be enhanced.
  • Account classification influences the header fields that are displayed within an account.
  • Account classification allows the assignment of several classification attributes to one account.

Question 9

Question
For which of the following purposes do you use the marketing organization attribute? Note: There are 3 correct answers to this question.
Answer
  • Identification of planning profiles
  • Workflow routing
  • Cost planning
  • Mapping to objectives and tactics
  • Authorization checks

Question 10

Question
Which tools are used to configure the SAP CRM WebClient UI? Note: There are 3 correct answers to this question.
Answer
  • Graphical Modeler
  • Administration Console
  • UI Configuration Tool
  • Skin Workbench
  • Application Enhancement Tool

Question 11

Question
Which of the following tools allow you to change field labels on an SAP CRM WebClient UI view? Note: There are 2 correct answers to this question.
Answer
  • Application Enhancement Tool
  • Design Layer Customizing
  • UI Configuration Tool
  • UI Personalization

Question 12

Question
Which of the following are possible sources in access sequences used in partner determination? Note: There are 2 correct answers to this question?
Answer
  • Buying center
  • Target groups
  • Business partner relationships
  • Preceding transactions

Question 13

Question
Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and synchronize all the relevant data used to monitor and measure the success of your enterprise? Please choose the correct answer.
Answer
  • SCM
  • HCM
  • BW
  • SRM

Question 14

Question
You are responsible for the initial data load from SAP ERP to SAP CRM. Which categories of data do you have to consider? Note: There are 3 correct answers to this question.
Answer
  • Corporate objects
  • Customizing objects
  • CRM-specific objects
  • Condition objects
  • Business objects

Question 15

Question
Which of the following are key elements of a service contract within SAP CRM? Note: There are 3 correct answers to this question.
Answer
  • Resource planning
  • In-house repairs
  • Service level
  • Object list
  • Billing plan

Question 16

Question
What is a pricing procedure in a business transaction used for? Please choose the correct answer.
Answer
  • To define the search strategy that the system uses to search for valid data in a specific condition type.
  • To define the combination of fields that an individual condition record consists of.
  • To determine the valid condition types and their calculation sequence in the business transaction.
  • To determine whether calculated subtotals are hidden or displayed on the pricing screens.
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