88. Predictable Errors

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Slide Set on 88. Predictable Errors , created by Derek Wade on 22/09/2015.
Derek Wade
Slide Set by Derek Wade, updated more than 1 year ago
Derek Wade
Created by Derek Wade almost 9 years ago
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1

Resource summary

Slide 1

    Commission Errors
    Lets say you're trying to get a task done, such as turning on the Wi-Fi on your tablet. All you have to do is touch the On/Off control on the screen, but you think that you also need to touch the drop down-menu and select the network. That's an example of a commission error: YOU TOOK ADDITIONAL STEPS THAT WERE UNNECESSARY.

Slide 2

    Omission Errors
    Now lets say that you're setting up e-mail on your new tablet. Your e-mail address and password. What you don't realize is that you have to set up your outgoing and incoming mail settings; you've only set up the outgoing ones. In this case you omitted steps.

Slide 3

    Wrong-action errors
    Let's go back to setting up email. You enter your email and address but you enter the wrong server name for your email outgoing server. That is an example of wrong action error. You took an action at the appropriate point in the procedure, but it was the wrong action.
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