5.1) Primary Activities: They are the creation, sale, product and support or
service. They consist of:• Inbound logistics: they are your reception, storage, Inventory control
and transportation plannin In which these are all the activities
connected to either rec ving your goods from suppliers and
transporting them, as well as storing and distributing those items? • Operations: In operations they have the printing and Finishing of the
product or service. So operati s include actions that are performed
and related to the producti n of to the goods or service. • Outbound logistics: These are th actions that are made to finally
distribute the product to the cu omer hands. It includes services such
as Warehousing, Order Fulf ment, Transportation and Distribution.
Porters Value Chain:
Slide 2
• Marketing & Sales: In Marketing & sales they make you aware of the product through means of persuasion in dverts, Discounts, Quality, promotions and sales. Also they mak sure to their clients purchase from them instead of their competitors. • Service: Service basically me s customer support. What this means that after when the product as been purchased they need to make sure that every product has maintained a certain degree of quality. In support activities they support they primary functions. • Procurement: (Also known as Purch sing) they find or obtain the resources they need to operate the usiness. Procurement contains Purchasing paper, printing, con mable stores, and other finishing.• Technology & Development: Within this activity they make continuous improve , technological advances as well as storing informatio3.dieeping up in this information age.
Slide 3
• Human Resources (HR): In HR have a job to recruit, retain, and train employees to they full potential in which ever department they are in. People of the busi s or employees are very much a valuable asset to the busin as they are very main engine that drives the business. • Firm Infrastructure: is all the business functions that make the business operate mefiiently such as general management, finance and le (Mind tools ;1996-2017)
