templates for letter of complaint (GOODS & SERVICES)

Template of letter of complaint ~ GOODS

Date (of sending letter ~ day/month/year)

Name of Owner/Manager of shop/business

Full address of owner/shop/business

Dear (owner/manager’s or Sir/Madam)

On (date of purchase) I bought (description of the product, include model or serial number or any other details making it identifiable to the company).

I attach a copy of my receipt for your information. I am writing to you because (outline the problem, for example) The product is faulty and no longer works and/or The product does not do what it is supposed to do and/or The product is not as described

On (insert date) I rang and spoke to (insert name of person you spoke to) but (insert outcome here, for example I have heard nothing further since).

Under the Sale of Goods and Supply of Services Act, 1980, goods should be: · Of merchantable quality · As described · Fit for its purpose · Corresponding to sample

Under consumer law, my contract is with the seller of the goods and as such I am writing to you to seek (state what you want the supplier to do e.g. offer a repair, replacement or a refund*).

I would appreciate your response within 10 working days. If you wish to discuss by phone, I am contactable by telephone/mobile at (insert daytime number if available –optional).

Yours sincerely, (name)

* As a consumer, if you purchase faulty goods the law entitles you to seek either a repair, replacement or a refund. It is a matter for you to negotiate with the seller for your redress. However, if a repair is offered then it should be permanent. If not, and if the same fault occurs again, then the buyer is entitled to seek another form of redress. If you cannot agree on the form of redress, your next step after this letter may be the Small Claims Procedure

Template Letter of Complaint - Services

Date (of sending the letter day/month/year)

Name of owner/Manager of Business /shop

Full Address of owner/shop/business

Dear (insert owner/manager’s name or Sir/Madam)

On (insert date of purchase) I bought (description of the service, include any details which will make the service identifiable to the company). I attach a copy of my receipt for your information.

I am writing to you because (outline the problem, for example) The service was not carried out with the necessary skill The service was not carried out with due care and diligence The materials used were not of merchantable quality

On (insert date) I rang and spoke to (insert name of person you spoke to) but (insert outcome here, for example I have heard nothing further since).

Under the ‘Sale of Goods and Supply of Services Act, 1980’ if a consumer has a contract with a service supplier the consumer can expect that: The supplier has the necessary skill to provide the service The service will be provided with proper care and diligence The materials used will be sound and that goods supplied with the service will be of merchantable quality

Under consumer law my contract is with the supplier of the service and as such I am writing to you to seek (state what you want the supplier to do e.g. offer a repair, replacement or a refund*).

I would appreciate your response within 10 working days. If you wish to discuss by phone, I am contactable by telephone/mobile at (insert daytime number if available –optional).

Yours sincerely, __________________________(signature) Print your name here

* As a consumer, if you purchase a faulty service the law entitles you to seek either a repair or replacement of the service or a refund. It is a matter for you to negotiate with the seller for your redress. However, if a repair of the service is offered then it should be permanent. If not, and if the same problem occurs again, then the buyer is entitled to seek another form of redress. If you cannot agree on the form of redress, your next step after this letter may be the Small Claims Procedure