13394566
Descripción
Test por Lisa Fortin, actualizado hace más de 1 año
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Creado por Lisa Fortin
hace alrededor de 6 años
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Pregunta 1
Respuesta
- True
- False
Pregunta 2
Pregunta
You must check the PST and/or the HRS alert envelope to confirm eligibility prior to referring a member to LHO or Teladoc.
Respuesta
- True
- False
Pregunta 3
Pregunta
Please choose the Medicaid states that are eligible for Teladoc referrals.
Respuesta
-
Arizona
-
Florida
-
Kentucky
-
California
-
Maryland
-
Kansas
Pregunta 4
Pregunta
Commercial members [blank_start]are not[blank_end] eligible for Teladoc.
Image:
Family (binary/octet-stream)
Respuesta
-
are not
-
are
Pregunta 5
Pregunta
What types of specialty services does Teladoc provide for it's member's?
Respuesta
-
STD Testing
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Mental Health Therapists
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Eye Exams
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Dermatology
Pregunta 6
Pregunta
What is the best way to find out how much Teladoc Services will cost the member?
Image:
Cost (binary/octet-stream)
Respuesta
-
Logging into the Teladoc Website and entering their Insurance Information
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Calling their insurance plans' member services number
Pregunta 7
Pregunta
When calling Teladoc, they do not have a Spanish Interpreter option.
Respuesta
- True
- False
Pregunta 8
Pregunta
Texas Star Kids Members are eligible for both LHO and Teladoc Services.
Image:
Texas (binary/octet-stream)
Respuesta
- True
- False
Pregunta 9
Respuesta
-
New York
-
Michigan
-
Nevada
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Wyoming
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Washington State
Pregunta 10
Pregunta
Medicare Advantage members [blank_start]are[blank_end] eligible for LHO services.
Respuesta
-
are
-
are not
Pregunta 11
Respuesta
-
1-800-217-9815
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1-888-589-0119
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1-800-835-2362
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1-888-867-5309
Pregunta 12
Pregunta
Which of the below pertains to LHO and their services?
Respuesta
-
They are open Monday thru Friday 8a-5p, closed weekends and holidays
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They can help infants and toddles who are having symptoms
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They are able to help someone who wants to quit smoking
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They have lactation consultants available for eligible members
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They are able to prescribe muscle relaxants if someone is having back pain
Pregunta 13
Pregunta
Which of the following actions are CCR's allowed to perform when dealing with LHO?
Image:
Lho1 (binary/octet-stream)
Respuesta
-
CCR's are allowed to refer members to LHO as long as they are eligible.
-
CCR's are allowed to give the member the toll free customer service number if a member requests information about LHO.
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If the call becomes clinical or transitions to questions about LHO, then the CCR must warm transfer the call to a RN.
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