13822863
Pregunta 1
Pregunta
"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
Respuesta
-
Self-Mediating
-
Preventive
-
Managerial
-
Professional
Pregunta 2
Pregunta
Conflict strategy "Flight" can be described as following
Respuesta
-
Win-Win
-
Win-Lose
-
In the middle between two others
-
Lose-Lose
-
Lose-Win
Pregunta 3
Pregunta
Conflict strategy "Flow" can be described as following
Respuesta
-
In the middle between two others
-
Lose-Lose
-
Win-Win
-
Lose-Win
-
Win-Lose
Pregunta 4
Pregunta
Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides
Respuesta
-
Rights
-
Power
-
Interests
Pregunta 5
Pregunta
What key human interaction does Conflict look like?
Respuesta
-
Self-Management
-
Leadership
-
Communication
-
Negotiation
-
Decision
Pregunta 6
Pregunta
Which of this desicion-making styles requires less information and focuses on one option?
Respuesta
-
Hierarchic
-
Decisive
-
None of the given
-
Flexible
-
Integrative
Pregunta 7
Pregunta
To which step does the Hypotesis relate (in OODA loop )?
Respuesta
-
Aggregate
-
Observe
-
Act
-
Decide
-
Operate
Pregunta 8
Pregunta
Unfolding circumstances - on which step should be done this action (OODA loop steps)?
Respuesta
-
Orient
-
Observe
-
Act
-
Aggregate
-
Decide
Pregunta 9
Pregunta
Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
Respuesta
-
Consultative
-
Autocratic
-
None of the given
-
Transformational
-
Collaborative
Pregunta 10
Pregunta
What is the Vision (in Transformational leadership context)?
Respuesta
-
Team dynamics
-
Pertains to the ability to control others' behavior
-
Relationships that help individual to deal with stress more effectively
-
A realistic, convincing and attractive depiction of where you want to be in the future
Pregunta 11
Pregunta
Leadership is about dealing with
Respuesta
-
Approval provision
-
Complexity
-
Attention getting
-
Change
-
Situation analysis
Pregunta 12
Pregunta
What is NOT a focus point of Leadership?
Respuesta
-
Aligning People
-
Motivating People
-
Controlling and Problem Solving
-
Setting Direction
Pregunta 13
Pregunta
What does Emotional Intelligence mean?
Respuesta
-
Ability to manage person's own emotions and to read other people's
-
Ability of dealing better with negotiation
-
Ability to control other's behavior
-
Ability to motivate yourself
Pregunta 14
Pregunta
What is an example of Aspiration (in case if U want to buy a PC) ?
Respuesta
-
Alternative model of PC you can afford to buy
-
The preferred model of PC you are looking for
-
The highest price you agreed to pay
-
The lowest price you chase
Pregunta 15
Pregunta
What does BATNA stand for?
Respuesta
-
Best Aspiration To Negotiating an Alternative
-
Best Artificial To Negotiating an Agreement
-
Build Agreement To Negotiating an Alternative
-
Best Agreement To Negotiating an Alternative
-
Best Alternative To Negotiating an Agreement
Pregunta 16
Pregunta
What is an example of Reservation ( in case when U want to buy a PC) ?
Respuesta
-
The preferred model of PC you are looking forThe lowest price you chase
-
The preferred model of PC you are looking for
-
Alternative model of PC you can afford to buy
-
The highest price you agreed to pay
Pregunta 17
Pregunta
According to TKI we can define the following Accommodating Negotiation styles as:
Respuesta
-
Win-Lose
-
Win-Win
-
Lose-Lose
-
Lose-Win
Pregunta 18
Pregunta
In stress situation "Relator" inclines to:
Respuesta
-
Attention getting
-
Approval Seeking
-
Controlling
-
Perfectionism
Pregunta 19
Pregunta
"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
Respuesta
-
Preventive
-
Self-Mediating
-
Professional
-
Managerial
Pregunta 20
Pregunta
What is Leadership Pipeline?
Respuesta
-
The survey structure for measuring the quality of leaders' desicions
-
Transition model for leaders success in organization
-
The method of development of self-confidence
-
Modern Leadership style
-
All of the given
Pregunta 21
Pregunta
Conflict comprises of the following stages:
Respuesta
-
Disfunction, Ignorance, Missing, Tension, Crucial;
-
Dissatisfaction, Avoidance, Ignorance, Tension, Crisis
-
Discomfort, Incident, Misunderstanding, Tension, Crisis;
-
Disfunction, Incident, Misunderstanding, Tension, Critics;
-
Dissatisfaction, Avoidance, Misspelling, Tension, Critics;
Pregunta 22
Pregunta
Conflict strategy "Fight" can be described as following
Respuesta
-
Win-Win
-
Lose-Lose
-
Lose-Win
-
In the middle between two others
-
Win-Lose
Pregunta 23
Pregunta
Which of this decision-making styles requires less information and focuses on multiple options?
Respuesta
-
Flexible
-
Hierarchic
-
Decisive
-
Integrative
-
None of the given
Pregunta 24
Pregunta
Which of this desicion-making styles requires more information and focuses on one option?
Respuesta
-
Flexible
-
Integrative
-
Decisive
-
None of the given
-
Hierarchic
Pregunta 25
Pregunta
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Respuesta
-
Coaching
-
Authoritative
-
Democratic
-
Affiliative
-
Coercive
-
Pacesetting
Pregunta 26
Pregunta
What is not a focus point of Management?
Respuesta
-
Organizing
-
Setting Direction
-
Planning
-
Staffing
-
Budgeting
Pregunta 27
Pregunta
How many stages or "passages" in Leadership Pipeline model?
Respuesta
-
8
-
5
-
7
-
6
-
4
Pregunta 28
Pregunta
Management is about dealing with
Respuesta
-
Change
-
Attention getting,
-
Situation analysis,
-
Complexity,
-
Approval provision
Pregunta 29
Pregunta
According to TKI we can define the following Competitive Negotiation styles as:
Respuesta
-
Lose-Win,
-
Win-Lose,
-
Lose-Lose
-
Win-Win
Pregunta 30
Pregunta
What kind of influencing factors can be considered as a context in negotiation process?
Respuesta
-
Strategies, trust, emotions, rules
-
Strategies, priorities, emotions, rules
-
Principals vs. agents, trust, emotions, justice
-
Strategies, trust, emotions, justice
-
Principals vs. agents, priorities, feelings, justice
Pregunta 31
Pregunta
What is the Bargaining Power?
Respuesta
-
Ability to achieve good outcomes
-
Responsibility
-
Hard work
-
Creativity
-
Strong relationships
Pregunta 32
Pregunta
Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
Respuesta
-
Convert house into rental unit and Preferred or target price seller would like to receive
-
Preferred or target price seller would like to receive and Lowest price seller will accept
-
Preferred or target price seller would like to receive and Convert house into rental unit
-
Take house off the market and Convert house into rental unit
-
Look for another potential buyer and Take house off the market
Pregunta 33
Pregunta
What is an example of BATNA if you are buying the PC?
Respuesta
-
The lowest price you chase,
-
The highest price you agreed to pay,
-
The best model of PC you can buy at your budget
-
The preferred model of PC you are looking for,
-
Alternative model of PC you can afford to buy,
Pregunta 34
Pregunta
In stress situation "Socializer" inclines to:
Respuesta
-
Approval Seeking
-
Attention getting,
-
Controlling,
-
Perfectionism,
Pregunta 35
Pregunta
This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
Respuesta
-
Doctor Strange
-
Adult,
-
Child,
-
Parent,
-
Student,
Pregunta 36
Pregunta
In stress situation "Thinker" inclines to:
Respuesta
-
Attention getting
-
Controlling
-
Approval Seeking
-
Perfectionism
Pregunta 37
Pregunta
What kinds of ego-states differentiate the Transactional Analysis?
Respuesta
-
Adult and Child,
-
Child, Teenager, Adult,
-
Parent and Partner,
-
Partner, Adult and Child,
-
Child, Parent, Adult,
Pregunta 38
Pregunta
In Johari window, what is about the 2 window (top right)
Respuesta
-
Unknown Area, Unknown by others and unknown by self
-
Open Area, Known by others and self,
-
Hidden Area, Unknown by others and known by self,
-
Blind Area, Known by others and unknown by self,
Pregunta 39
Pregunta
"Committing to retention" is one the ways to increase:
Respuesta
-
Social Capital,
-
Relationship Management,
-
Stock rates,
-
Negotiation Skills,
-
Conflict resolution skills
Pregunta 40
Pregunta
Which of this desicion-making styles requires more information and focuses on multiple options?
Respuesta
-
Flexible,
-
Integrative,
-
Decisive,
-
Hierarchic,
-
None of the given
Pregunta 41
Pregunta
According to TKI we can define the following Collaborative Negotiation styles as:
Respuesta
-
Lose-Win,
-
Lose-Lose,
-
Win-Lose,
-
Win-Win,
Pregunta 42
Pregunta
In stress situation "Director" inclines to:
Respuesta
-
Attention getting,
-
Perfectionism,
-
Controlling,
-
Approval Seeking,
Pregunta 43
Pregunta
Conflict strategy "Compromise" can be described as following
Respuesta
-
In the middle between two others
-
Win-Lose,
-
Win-Win,
-
Lose-Lose,
-
Lose-Win,
Pregunta 44
Pregunta
Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides
Respuesta
-
Power,
-
Rights,
-
Interests,
Pregunta 45
Pregunta
What does OODA loop stand for?
Respuesta
-
Operate, Orient, Do, Analyze,
-
Observe, Orient, Discard, Attend
-
Observe, Orient, Decide, Act
-
Observe, Operate, Do, Aggregate
-
None of the given
Pregunta 46
Pregunta
Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?
Respuesta
-
Flexible,
-
Integrative
-
Decisive,
-
Hierarchic
Pregunta 47
Pregunta
According to TKI we can define the following Avoiding Negotiation styles as:
Respuesta
-
Lose-Lose,
-
Win-Lose,
-
Lose-Win,
-
Win-Win,
Pregunta 48
Pregunta
Given description of the way a person makes the desicion as
Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related
Respuesta
-
Integrative,
-
Decisive,
-
Hierarchic,
-
Flexible,
Pregunta 49
Pregunta
The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?
Respuesta
-
Authoritative,
-
Coaching
-
Affiliative,
-
Coercive,
-
Pacesetting,
-
Democratic,
Pregunta 50
Pregunta
Social Capital equals
Respuesta
-
The effective relationships with main stakeholders,
-
The relationships that make organizations work effectively,
-
The effective relationships with key shareholders,
-
The beneficial relationships with society in order to escape environment issues,
Pregunta 51
Pregunta
Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?
Respuesta
-
Servant Leadership,
-
Visionary Leadership,
-
Transformational leadership,
-
Action centeerd Leadership
-
Blue Ocean Leadership,
Pregunta 52
Pregunta
What are negotiation outcomes we have discussed on lectures?
Respuesta
-
Traditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
-
Transaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
-
Transparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
-
Transaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
-
Transaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
Pregunta 53
Pregunta
What is not an example of Stakeholder?
Respuesta
-
Internal Customer,
-
Approving Manager,
-
Third-party supplier
-
Project Manager,
-
External Customer,
Pregunta 54
Pregunta
What is Intuitive Decision Making?
Respuesta
-
Translation of experience into action
-
Use of SWOT tool in decision making
-
Use of Pareto Analysis tool in decision making
-
Use of T-charts tool in decision making
Pregunta 55
Pregunta
Professional level of Conflict resolution requires_____ skills
Respuesta
-
Automatic
-
Formal
-
Informal
Pregunta 56
Pregunta
What is Interests in the concept of Interests, Rights and Power?
Respuesta
-
Pertains to the ability to control other’s behavior.
-
Represent the desires, needs, and fears of the involved parties
-
Deals with standards of fairness.
-
all of the given
Pregunta 57
Pregunta
Decision-Making Techniques, please select all that appropriate
SMART
Respuesta
- True
- False
Pregunta 58
Pregunta
Decision-Making Techniques, please select all that appropriate
Cost/Benefit Analysis
Respuesta
- True
- False
Pregunta 59
Pregunta
Decision-Making Techniques, please select all that appropriate
T-charts
Respuesta
- True
- False
Pregunta 60
Pregunta
Decision-Making Techniques, please select all that appropriate
Pareto Analysis
Respuesta
- True
- False
Pregunta 61
Pregunta
Decision-Making Techniques, please select all that appropriate
Pairwise Comparison
Respuesta
- True
- False
Pregunta 62
Pregunta
What styles correspond to Group Decision Making?
Respuesta
-
No decision, Partial decision, Minority rule, Majority rule, Comparison
-
Temporal decision, Self-appointed, Minority rule, Majority rule, Comparison
-
No decision, Partial decision, Minority rule, Majority rule, Consensus
-
Temporal decision, Partial decision, Minority rule, Majority rule, Comparison
Pregunta 63
Pregunta
“At this stage the involved parties can often be hostile towards one another. Interactions, when they take place, are very negative”. To which step of conflict escalation does this sentence refer?
Respuesta
-
Crisis
-
Discomfort
-
Tension
-
Incidents
-
Misunderstandings
Pregunta 64
Pregunta
Internal, External, Helpful, Harmful are the factors of the following Decision Making Technique
Respuesta
-
Pareto Analysis
-
T-charts
-
SWOT
-
Pairwise comparison
-
Cost/Benefit Analysis
Pregunta 65
Pregunta
What is Fight-or-Flight?
Respuesta
-
Style of dealing with stress
-
Communication style
-
A game
-
Personality type
-
Physiological response to perceived threat
Pregunta 66
Pregunta
Preventive level of Conflict resolution requires_____ skills
Respuesta
-
informal
-
automatic
-
formal
Pregunta 67
Pregunta
80/20 Rule is used in the following Decision-making Technique
Respuesta
-
T-charts
-
Cost/Benefit Analysis
-
Pairwise Comparison
-
Pareto Analysis
-
SMART
Pregunta 68
Pregunta
What is Power in the concept of Interests, Rights and Power?
Respuesta
-
Pertains to the ability to control other’s behavior.
-
Represent the desires, needs, and fears of the involved parties.
-
Deals with standards of fairness.
-
all of the given
Pregunta 69
Pregunta
What is Rights in the concept of Interests, Rights and Power?
Respuesta
-
Pertains to the ability to control other’s behavior.
-
Represent the desires, needs, and fears of the involved parties.
-
Deals with standards of fairness.
-
all of the given
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