141962
Descripción
Test por Kissandra C, actualizado hace más de 1 año
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Creado por Kissandra C
hace más de 11 años
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Pregunta 1
Pregunta
Managers are:
Respuesta
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Held responsible for handling the organization's resources
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Required to perform every job in the organization
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Always effective leaders
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Not allowed to make mistakes
Pregunta 2
Pregunta
The pracitice of management is:
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Not afected be new technologies
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The same all over the world
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The same as it was 50 years ago
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Influenced by the context of the organization
Pregunta 3
Pregunta
System thinking:
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Is an objective way of looking at ideas and processes
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Is outdated and no longer applied in management
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Involves planning for computers and technology
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Can only be effectively applied to the budget process
Pregunta 4
Pregunta
A graphic representation of the organization's formal structure is called:
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The budget
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The mission statement
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An organization chart
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Organizational values
Pregunta 5
Pregunta
The mission statement
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Is updated regularly as part of the strategic planning process
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Never changes as it describes what the organization does
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Is the same for every healthcare facility
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Does not contain information about the organixation's customers
Pregunta 6
Pregunta
Supervisory managers are primarily responsible for:
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Developing the organization's policies and procedures
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Setting the organization's future direction
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Establishing the strategic plan
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Monitoring everyday performance
Pregunta 7
Pregunta
Developing, implementing, and revising the organization's policies is the role of:
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Senior managers
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The board of directors
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Supervisory managers
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Middle managers
Pregunta 8
Pregunta
Ulitimate reponsibility for the operation of healthcare organizations lies with:
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Senior management
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The board of directors
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All employees
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Supervisory managers
Pregunta 9
Pregunta
Planning, organizing, controlling, decision making and leadership are the functions of:
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The board of directors
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Human resources
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Management
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Supervision
Pregunta 10
Pregunta
Strategic planning is primarily concerned with:
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How the organization will respond to changes in the environment
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The budget
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Setting organizational polices
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Making sure the organization complies with laws and regulations
Pregunta 11
Pregunta
____ is not a step in strategic planning.
Respuesta
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Analyzing budget variance reports
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Developing or revising the values statement
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Developing specific action steps for the upcoming year
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Officially documenting the board's approval
Pregunta 12
Pregunta
Within an organization it is the supervisor's role to determine:
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How staff will be organized
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Strategic priorites
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The overall budget assumptions
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How the work will be accomplished by the team
Pregunta 13
Pregunta
In modern management theory, control is most important when applied to:
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Developing the organizational chart
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Getting staff to do their work
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Processes and other resources
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Developing an initial budget
Pregunta 14
Pregunta
The director of the department is Bob. Sally, the coding supervisor and five other supervisors, report to Bob. Tim and 10 other coders report to Sally. This describes what management concept?
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Chain of command
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Systems thinking
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Organization
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Job design
Pregunta 15
Pregunta
Strengthening others by sharing information and power is a characteristic of:
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Supervision
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Management
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The organizational chart
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Leadership
Pregunta 16
Pregunta
A summary of the position, a list of duties, and the qualifications required to perform the jobs are all elements of a(n):
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Orientation plan
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Performance review
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Position description
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Schedule
Pregunta 17
Pregunta
Performance standards are used to:
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Communicate performance expectations
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Assign daily work
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Describe the elements of a job
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Prepare a job advertisement
Pregunta 18
Pregunta
Position descriptions, policies and procedures, training checklists, and performance standards are all example of:
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Human resource tools
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Organizational policies
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Strategic plans
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Items on a training checklist
Pregunta 19
Pregunta
Procedures should be complete enough so that:
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There is no need for policies
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There is never any need to improve the process
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There is no need to train a new employee
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Anyone generally competent for that position can perform the task
Pregunta 20
Pregunta
The department's orientation checklist would not include a:
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Review of communication policies
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Discussion of problem employees
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Description of how to request time off
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Review of department goals
Pregunta 21
Pregunta
During training, the employee should be:
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Allowed to work without supervision
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Expected to make no mistakes
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Encouraged to ask questions
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Evaluated for productivity
Pregunta 22
Pregunta
Teams often fail to succeed when:
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The leader dominates the team
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The team has chosen an effective leader
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The team members care about the outcomes
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Differences of opinions exist within the group
Pregunta 23
Pregunta
Setting a clear deadline is an important step in:
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Budgeting
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Delegation
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Strategic planning
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Schedule development
Pregunta 24
Pregunta
Discovering each individual's talent and maximizing them in the role of the:
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Team members
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Senior manager
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Board of directors
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Coach
Pregunta 25
Pregunta
Periodic performance reviews:
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Encourage good performance
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Take the place of annual reviews
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Are the only opportunity to discuss performance
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Are only important when there are problems
Pregunta 26
Pregunta
Disciplinary action:
Respuesta
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Should vary based on whom the employee reports to
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Cannot be taken when employees are unionized
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Should be taken whenever there is a performance problem
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Should be documented at each step
Pregunta 27
Pregunta
Constructive confrontation is one form of:
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Budgeting
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Planning
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Performance evaluation
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Conflict management
Pregunta 28
Pregunta
Grievance procedures
Respuesta
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Do not concern the supervisor
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Vary with each individual
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Are defined in the union contract
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Are the same in every work setting
Pregunta 29
Pregunta
On-the-job training:
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Is one option for staff development
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Is only used for new employees
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Involves formal classroom lectures
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Uses stimulations as a learning tool
Pregunta 30
Pregunta
During times of change, it is important for the supervisor to:
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Be less availiable
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Hold on to the vision
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Avoid discussing the change with staff
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Stop delegating decision making to others
Pregunta 31
Pregunta
During times of change, it is important for the supervisor to:
Respuesta
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Be less availiable
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Hold on to the vision
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Avoid discussing the change with staff
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Stop delegating decision making to others
Pregunta 32
Pregunta
During times of change, it is important for the supervisor to:
Respuesta
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Be less availiable
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Hold on to the vision
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Avoid discussing the change with staff
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Stop delegating decision making to others
Pregunta 33
Pregunta
The buget:
Respuesta
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Is the financial plan for the coming time period
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Always beings January first
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Is done once a year and then forgotten
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Usually is completetd by the finance department
Pregunta 34
Pregunta
Zero-based budgeting is not:
Respuesta
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Done by projecting a percentage increase from historical results
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Based on work volume and unit costs
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An option for budget preparation
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Useful in budgeting some supply costs
Pregunta 35
Pregunta
Before beginning to budget at the department level, it is important to understand:
Respuesta
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When monthly reports will become available
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Who will give the budget presentation
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How much each supply will cost during the upcoming year
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What the organization's budget assumptions are
Pregunta 36
Pregunta
Monitoring ongoing revenues and expenses and verifying actual expenses are important steps in:
Respuesta
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The hiring process
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Personnel management
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Financial control
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Leadership
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