1423796
Descripción
Test por gianmarcoleri, actualizado hace más de 1 año
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Creado por gianmarcoleri
hace alrededor de 10 años
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Pregunta 1
Pregunta
Globalization has had little effect on consumers.
Respuesta
- True
- False
Pregunta 2
Pregunta
Cost/Value refers to
Respuesta
-
getting the best value for the money spent.
-
U.S. firms competing in the global arena.
-
the importance of cost and value at the very end of the supply chain.
-
product variety.
Pregunta 3
Pregunta
Supply chain managers no longer need to worry about sub-optimization in light of today’s technology.
Respuesta
- True
- False
Pregunta 4
Pregunta
A key element in Wal-Mart’s ability to discount brand name products was an understanding of the criticality of efficiency in its logistics and supply chain system.
Respuesta
- True
- False
Pregunta 5
Pregunta
Outsourcing is a fairly new concept.
Respuesta
- True
- False
Pregunta 6
Pregunta
Supply and demand has become less volatile as managers become more adept at controlling the elements.
Respuesta
- True
- False
Pregunta 7
Pregunta
Traditionally, information has been viewed as flowing in the opposite direction of products, that is, from the market/customer back to the wholesalers, manufacturers, and vendors.
Respuesta
-
This is still true and has not changed.
-
Computerization has greatly increased the flow of information from the source.
-
The “Big Box” stores have developed their own sources.
-
None of these answers
Pregunta 8
Pregunta
Even though there are references to supply chain management in the 1980s, SCM did not capture the attention of senior-level management until the 1990s.
Respuesta
- True
- False
Pregunta 9
Pregunta
The first decade of the twenty-first century was a period of rapid change for organizations, especially businesses.
Respuesta
- True
- False
Pregunta 10
Pregunta
One of the major challenges of supply chain management is
Respuesta
-
forward buying.
-
maintaining the visibility of inventory.
-
building safety-stock inventory
-
pushing inventory back to vendors.
Pregunta 11
Pregunta
The challenge to develop and sustain an efficient and effective supply chain(s) requires organizations to address a number of issues. Which is not included?
Respuesta
-
Complexity
-
Inventory deployment
-
Inventory carrying costs
-
Technology
Pregunta 12
Pregunta
The U.S. transportation system was deregulated in the 1930s and 1940s in response to economic conditions and World War 2.
Respuesta
- True
- False
Pregunta 13
Pregunta
It is predicted that social networks such as Facebook and Twitter will influence supply chains because of their impact on customer demand and the speed of information transfers.
Respuesta
- True
- False
Pregunta 14
Pregunta
Performance measurement is important because
Respuesta
-
it allows firms to rate competitors.
-
without it, managers would not know how the global economy is doing.
-
companies presently operating in the European Economic Community need to understand how its competitors are doing.
-
lower-level metrics in an organization must connect directly to the high-level performance to achieve goals.
Pregunta 15
Pregunta
The Supply Chain Concept
Respuesta
-
is very new and considered cutting edge technology.
-
is highly dependent of computerization.
-
is not always well understood by senior managers.
-
developed from the previous Physical Distribution concept.
Pregunta 16
Pregunta
Which of the below is not one of the external forces driving the rate of change and shaping our economic and political landscape?
Respuesta
-
Government policy
-
Technology
-
Environmental concerns
-
Globalization
Pregunta 17
Pregunta
A critical outcome of the supply chain is to deliver
Respuesta
-
profits.
-
the right product to the right place.
-
cost/value.
-
on management's expectations.
Pregunta 18
Pregunta
Complexity in the supply chain is caused by
Respuesta
-
the number of SKUs.
-
locations of customers and suppliers.
-
transportation requirements.
-
All of these answers.
Pregunta 19
Pregunta
Most retailers are essentially supply chain companies since
Respuesta
-
they dominate the consumer market.
-
own their warehouses and trucks.
-
they buy products produced by others.
-
engage in off-shore sourcing.
Pregunta 20
Pregunta
SAB should examine their off-shore purchasing policy, even though the products are sourced from the U.S.
Respuesta
- True
- False
Pregunta 21
Pregunta
What activity is described as the movement of goods into a warehouse, the placement of goods in a warehouse, and the movement of goods from storage to order picking areas and eventually to dock areas for transportation out of the warehouse?
Respuesta
-
Material handling
-
Physical distribution
-
Business logistics
-
Order fullfilment
Pregunta 22
Pregunta
Transportation is the physical movement of flow of goods.
Respuesta
- True
- False
Pregunta 23
Pregunta
Ensuring the availability of the right product, in the right quantity, and the right condition, at the right place, at the right time, for the right customer at the right cost, is which definition of logistics?
Respuesta
-
Seven Rs
-
Council of Logistics Management
-
Society of Logistic Engineers
-
Supply chain logistics
Pregunta 24
Pregunta
In a logistics system, warehousing should be optimized at the expense of related logistics activities, such as transportation and procurement.
Respuesta
- True
- False
Pregunta 25
Pregunta
The utility created through the basic marketing activities is known as place utility.
Respuesta
- True
- False
Pregunta 26
Pregunta
The mathematical calculation of the point of equality between systems under analysis is used for short-run/static analysis.
Respuesta
- True
- False
Pregunta 27
Pregunta
Logistics is the process of anticipating customer needs and wants; acquiring the capital, materials, people, technologies, and information necessary to meet those needs and wants; optimizing the goods- or service-producing network to fulfill customer requests; and utilizing the network to fulfill customer requests in a timely manner. This is a
Respuesta
-
definition from an inventory perspective.
-
general definition.
-
definition offered by the Society of Logistics Engineers.
-
a definition provided by the Council of Logistics Management.
Pregunta 28
Pregunta
Which of the answers below is an example of the creation of form utility by a logistics activity?
Respuesta
-
When lumber is cut and made into a chair
-
When a firm's finance manager approves customer purchases on a credit basis
-
When Dell combines components with software to produce a computer to a customer’s specifications
-
The breaking bulk and repackaging at a distribution center
Pregunta 29
Pregunta
Marketers have begun to recognize the strategic value of place in the marketing mix, as well as the benefits resulting from high-quality logistical services. As a result, which has been recognized as the interface activity between marketing and logistics?
Respuesta
-
Product
-
Promotion
-
Price
-
Customer service
Pregunta 30
Pregunta
During the 1990s and 2000s, logistics costs as a percentage of gross national product declined.
Respuesta
- True
- False
Pregunta 31
Pregunta
Logistics creates which utility through production forecasting, production scheduling and inventory control?
Respuesta
-
Form utility
-
Quantity utility
-
Time utility
-
Possession utility
Pregunta 32
Pregunta
An aircraft manufacturer is a good example of an organization with a heavy inbound flow and a simple outbound flow.
Respuesta
- True
- False
Pregunta 33
Pregunta
To hold down distribution cost, the lowest cost carrier should always be used.
Respuesta
- True
- False
Pregunta 34
Pregunta
The inverse relationship that exists between the cost of lost sales and inventory costs is the inventory effect.
Respuesta
- True
- False
Pregunta 35
Pregunta
Time utility depends on
Respuesta
-
when the carrier picks up the shipment.
-
transportation companies delivering on time.
-
proper forecasting.
-
having the product available when the user wants it.
Pregunta 36
Pregunta
Materials handling is concerned with
Respuesta
-
inventory levels.
-
breaking bulk.
-
scheduling trade-offs.
-
short-distance movement.
Pregunta 37
Pregunta
What is often the largest component of logistics costs?
Respuesta
-
Inventory costs
-
Transportation costs
-
Shipper-related costs
-
Administrative costs
Pregunta 38
Pregunta
All four subdivisions of logistics have some common characteristics. Which of the below does not belong in the list:
Respuesta
-
Transportation
-
Marketing
-
Scheduling
-
Forecasting
Pregunta 39
Pregunta
The utility that is created by moving goods from production points to market points where demand exists is referred to as:
Respuesta
-
Form
-
Place
-
Time
-
Possession
Pregunta 40
Pregunta
What technology has helped make the physical inventory-taking process more efficient and effective?
Respuesta
-
advances in forecasting
-
transportation management systems
-
just-in-time inventory
-
scanning of bar-coded RFID tags
Pregunta 41
Pregunta
The biggest and best known example of a regional trade agreement (RTA) is the:
Respuesta
-
World Trade Organization (WTO)
-
General Agreement on Tariffs and Trade (GATT)
-
European Union (EU)
-
Customs Trade Partnership Against Terrorism (C-TPAT)
Pregunta 42
Pregunta
Operating globally has become harder to accomplish for individuals and small companies.
Respuesta
- True
- False
Pregunta 43
Pregunta
Which is the main advantage of international air transport?
Respuesta
-
Freight rates
-
Flexibility
-
Transit times
-
Accessibility
Pregunta 44
Pregunta
An importer can store goods in a bonded warehouse for up to three years without paying duty.
Respuesta
- True
- False
Pregunta 45
Pregunta
Which are the major modes of international transportation?
Respuesta
-
Water and air
-
Water and rail
-
Rail and motor
-
Rail and air
Pregunta 46
Pregunta
The global logistics channel intermediary that supervises the movement of goods through customs and ensures that the documentation accompanying a shipment is complete and accurate is known as
Respuesta
-
a foreign freight forwarder.
-
an export packer.
-
a customs house broker.
-
a foreign trade specialist.
Pregunta 47
Pregunta
A demand-driven system is also known as
Respuesta
-
a supply chain
-
a pull system
-
a marketing system
-
a multi-echelon system
Pregunta 48
Pregunta
A firm using air transportation cannot use the same packaging for international shipping as for domestic shipping because many cargo aircraft are not pressurized.
Respuesta
- True
- False
Pregunta 49
Pregunta
A maquiladora plant can be located anywhere in South America.
Respuesta
- True
- False
Pregunta 50
Pregunta
Globalization was initially driven by countries
Respuesta
-
seeking new territories.
-
outside the U.S. seeking to establish plants in the U.S.
-
seeking materials and goods not available in their own land.
-
sponsoring trading missions.
Pregunta 51
Pregunta
In his book “The Wealth of Nations”, Adam Smith stated that economies and companies could improve their wealth by
Respuesta
-
allowing specialization of tasks.
-
ensuring that logistics is used to gain advantage in the marketplace.
-
becoming multi-national.
-
moving production off shore.
Pregunta 52
Pregunta
Globalization is not considered to be one of the external factors driving change in logistics.
Respuesta
- True
- False
Pregunta 53
Pregunta
A Foreign Freight Forwarder is unregulated by the government.
Respuesta
- True
- False
Pregunta 54
Pregunta
Which condition must be present before motor carriers and rail carriers can be used for international shipments?
Respuesta
-
shipments must be in volume and in bulk
-
the shipment must be between adjacent countries
-
no customs barriers can be imposed
-
the shipment cannot pass through adjacent countries
Pregunta 55
Pregunta
A maquiladora plant is
Respuesta
-
a new type of flower.
-
an entity created under NAFTA.
-
a U.S. plant performing manufacturing, processing, or assembly activity in Mexico.
-
a factory owned by the Maquiladora Corporation.
Pregunta 56
Pregunta
Ocean transportation offsets slower service with lower rates than other modes.
Respuesta
- True
- False
Pregunta 57
Pregunta
The Supply Chain should
Respuesta
-
manage all aspects of transportation, selecting the least cost when possible.
-
seek to maximize profits.
-
use the same techniques internationally that it uses domestically.
-
manage materials and products, information, financials, and demand.
Pregunta 58
Pregunta
Export Trading Companies and Export Management Companies are essentially the same.
Respuesta
- True
- False
Pregunta 59
Pregunta
The supply chain should manage four important flows, namely, materials and products, information, financials, and demand.
Respuesta
- True
- False
Pregunta 60
Pregunta
The North American Free Trade Agreement has removed all trade barriers between the U.S., Canada, and Mexico.
Respuesta
- True
- False
Pregunta 61
Pregunta
A financial based 3PL is a firm that takes a financial interest in an organization in order to underwrite the outsourcing of that firm’s logistics.
Respuesta
- True
- False
Pregunta 62
Pregunta
The most frequently outsourced function is freight bill payment.
Respuesta
- True
- False
Pregunta 63
Pregunta
A horizontal relationship refers to firms on the same level in the supply chain.
Respuesta
- True
- False
Pregunta 64
Pregunta
Drivers and facilitators are internal issues that an organization must address before seeking a 3PL.
Respuesta
- True
- False
Pregunta 65
Pregunta
The least-frequently used IT-based services by customers of 3PLs are:
Respuesta
-
transportation management (execution)
-
warehouse/distribution management
-
global trade management and transport sourcing
-
strategic and customer-related
Pregunta 66
Pregunta
Collaboration is usually defined as a “business practice that encourages individual organizations to share information and resources for the benefit of all”.
Respuesta
- True
- False
Pregunta 67
Pregunta
Once a 3PL provider is chosen, it is not necessary for an organization to seek continuous improvements as the 3PL will handle that function.
Respuesta
- True
- False
Pregunta 68
Pregunta
A Third Party Logistics firm is defined as a company that owns trucks and warehouses so as to offer integrated services.
Respuesta
- True
- False
Pregunta 69
Pregunta
Many organizations are working more closely with
Respuesta
-
customers.
-
customers and suppliers.
-
third-party logistics firms.
-
customers, suppliers, and various types of logistics suppliers.
Pregunta 70
Pregunta
Outsourcing and contract logistics are terms sometimes used to describe third-party logistics.
Respuesta
- True
- False
Pregunta 71
Pregunta
A third-party logistics firm may be defined as
Respuesta
-
an outsource service.
-
a firm that owns trucks and warehouses.
-
a firm that owns trucks and warehouses and provides computer support.
-
an external supplier that performs or manages all or part of a company’s logistics functions.
Pregunta 72
Pregunta
Approximately two-thirds of 3PL customers think their providers supply
Respuesta
-
tactical or operational services.
-
strategic or integrative services.
-
trucking and warehouse services.
-
a firm that can supply a competency that is not core to the firm.
Pregunta 73
Pregunta
Many organizations have directed significant attention toward working more closely with supply chain partners, including not only customers and suppliers but also various types of logistics suppliers
Respuesta
- True
- False
Pregunta 74
Pregunta
While available evidence supports the fact that the president or CEO and the finance executive are often involved with the identification of the need for logistic services,
Respuesta
-
customers are demanding a change.
-
executives from other areas in the company are also aware of such needs but to a lesser degree.
-
a 4PL will suggest greater collaboration.
-
off shore sourcing will point to greater need.
Pregunta 75
Pregunta
Whether the relationship may or may not be with a provider of logistics services, today’s supply chain relationships are most effective when collaboration occurs among the ____________ who are involved.
Respuesta
-
participants
-
third-party logistics provider
-
cutomers
-
suppliers
Pregunta 76
Pregunta
Horizontal collaboration refers to a relationship that is ___________ and/or ____________.
Respuesta
-
3PLs to 3PLs and/or service provider to service provider
-
buyer to buyer and/or seller to seller
-
flat across the chain and/or involving partners equal in size
-
collaboration with horizontal and/or vertical competitors
Pregunta 77
Pregunta
The “IT gap” refers to the difference between the internal IT capabilities of 3PL users and the IT expertise of the 3PL providers.
Respuesta
- True
- False
Pregunta 78
Pregunta
The first stage in the process model for forming and sustaining supply chain relationships involves the process by which a manufacturer becomes fully aware of its logistics and supply chain needs.
Respuesta
- True
- False
Pregunta 79
Pregunta
Vertical collaboration refers to
Respuesta
-
collaboration among buyers and sellers in the supply chain.
-
collaboration among carriers and shippers.
-
collaboration that moves up the supply chain.
-
collaboration with competitors.
Pregunta 80
Pregunta
Full collaboration is the dynamic combination of
Respuesta
-
buyers, sellers, retailers, and 3PLs.
-
buyers, sellers, retailers, 3PLs, and appropriate government agencies.
-
both vertical and horizontal collaboration.
-
buyers and sellers only.
Pregunta 81
Pregunta
An index
Respuesta
-
combines two or more metrics into a single indicator.
-
is complex to define, usually involves a calculation and is often in the form of a ratio.
-
is easily defined with no calculations and with simple dimensions.
-
is any quantitative output of an activity or process.
Pregunta 82
Pregunta
Another driving influence for supply chain reexamination has been the desire of organizations to change their supply chain focus from a __________to an “investment” center.
Respuesta
-
warehouse system
-
logistics-oriented system
-
cost center
-
a customer satisfaction
Pregunta 83
Pregunta
The decision to alter the supply chain process is essentially ___________issue.
Respuesta
-
a management
-
an optimization
-
a supply chain
-
a customer satisfaction
Pregunta 84
Pregunta
There are four major categories that provide a useful way for examining logistics and supply chain performance: They are: time, ______, cost, and supporting metrics.
Respuesta
-
delivery
-
KPIs
-
competition
-
quality
Pregunta 85
Pregunta
A metric is complex to define, usually involves a calculation or a combination of measurements, and is often in the form of a ratio.
Respuesta
- True
- False
Pregunta 86
Pregunta
What is the best financial metric to show the profit an organization generates in relationship to assets utilized?
Respuesta
-
ROA
-
Profit
-
Return on net worth
-
Stock price
Pregunta 87
Pregunta
Another metric classification scheme that has been receiving increased attention is that developed by the Supply Chain Council and contained in the Supply Chain Operations and Reference (SCOR) model.
Respuesta
- True
- False
Pregunta 88
Pregunta
Scorecards and key performance indicators (KPIs) are the same thing.
Respuesta
- True
- False
Pregunta 89
Pregunta
Effective order management can have an impact on
Respuesta
-
reducing supply chain costs.
-
increasing revenues.
-
improving ROA.
-
all of these answers.
Pregunta 90
Pregunta
Managers should resist sub-optimization of their particular function unless it benefits the organization as a whole.
Respuesta
- True
- False
Pregunta 91
Pregunta
Gross margin equals
Respuesta
-
sales minus COGS.
-
sales + taxes minus COGS
-
COGS - sales
-
COGS - taxes
Pregunta 92
Pregunta
The current logistics management approach is supported by which performance measurement concepts?
Respuesta
-
Metrics
-
Total cost
-
Least total cost
-
The D1 concept developed by the Supply Chain Council
Pregunta 93
Pregunta
Channel structure management includes decisions regarding the use of outsourcing, channel inventories, ____________, and channel structure.
Respuesta
-
cash to cash management
-
information systems
-
order cycle
-
KPIs
Pregunta 94
Pregunta
A metric and a measure are the same.
Respuesta
- True
- False
Pregunta 95
Pregunta
Scorecard and key performance indicators (KPIs) refer to
Respuesta
-
sporting events.
-
metrics to manage logistics operations.
-
management’s evaluation of supply chain staff.
-
measuring output.
Pregunta 96
Pregunta
A metric could drive inappropriate behavior.
Respuesta
- True
- False
Pregunta 97
Pregunta
Customers and suppliers should be included in the development of metrics.
Respuesta
- True
- False
Pregunta 98
Pregunta
Evaluating current or potential supply chain performance metrics is not important to a sound logistics program.
Respuesta
- True
- False
Pregunta 99
Pregunta
Supply chain management involves the control of raw material, in-process, and finished goods inventories.
Respuesta
- True
- False
Pregunta 100
Pregunta
The focus on performance measurement is a recent event in industry.
Respuesta
- True
- False
Pregunta 101
Pregunta
___________ is/are a major barrier to the effective use of information technology.
Respuesta
-
Cost
-
People
-
Effective applications
-
Management support
Pregunta 102
Pregunta
Supply chain software that provides a platform for manufacturers, distributors, and retailers to aggregate and organize item-related data such as item number, price, description, and weight is called
Respuesta
-
business intelligence tools.
-
supply chain collaboration tools
-
spreadsheets and database tools
-
data synchronization tools
Pregunta 103
Pregunta
Supply chain information technologies can provide timely, cost efficient sharing of information between suppliers, manufacturers, intermediaries, logistics services providers, and customers.
Respuesta
- True
- False
Pregunta 104
Pregunta
ERP systems
Respuesta
-
are taking the place of SCIS systems.
-
have information elements needed by SCIS applications.
-
require RFID to be fully functional.
-
focus primarily on manufacturing issues.
Pregunta 105
Pregunta
Web-enabled SCIS allows managers to monitor sourcing, transportation, and inventory data at the order and item level.
Respuesta
- True
- False
Pregunta 106
Pregunta
The term supply chain information system (SCIS) is defined as
Respuesta
-
software that manages the supply chain.
-
technology that has enhanced the ability of companies to pay more attention to customers.
-
information systems that automate the flow of information between a firm and its suppliers.
-
process management software that may or may not use ASP applications.
Pregunta 107
Pregunta
Individual supply chain applications must work together to provide a holistic view of all relevant processes, and must also link effectively to supply chain partners.
Respuesta
- True
- False
Pregunta 108
Pregunta
Managers have several options for software development and implementation. They include
Respuesta
-
internal development.
-
third party logistics firms.
-
external software vendors.
-
all of the answers.
Pregunta 109
Pregunta
Now that people are computer-literate, they are no longer a major barrier to the effective use of information technology.
Respuesta
- True
- False
Pregunta 110
Pregunta
RFID applications have been widely embraced due to their low cost and high reliability.
Respuesta
- True
- False
Pregunta 111
Pregunta
Information technology plays an important role in each of the five drivers of sustainable supply chain management practice.
Respuesta
- True
- False
Pregunta 112
Pregunta
Organizations are putting less emphasis on information technology to help them become more competitive, innovative, and adaptive, relying more on supply chain innovations.
Respuesta
- True
- False
Pregunta 113
Pregunta
Information must be real-time, not just current.
Respuesta
- True
- False
Pregunta 114
Pregunta
Supply chain software sales faltered during the 2007-2009 recession and remained flat in 2010 and 2011.
Respuesta
- True
- False
Pregunta 115
Pregunta
Business intelligence applications are being used to gather information on competitors and their suppliers.
Respuesta
- True
- False
Pregunta 116
Pregunta
Which of the below is not part of the seven Rs of logistics?
Respuesta
-
Information
-
Cost
-
Quality
-
Place
Pregunta 117
Pregunta
SCIS software selection is relatively straightforward as the choices have been simplified.
Respuesta
- True
- False
Pregunta 118
Pregunta
Which of the following is NOT one of the five drivers of sustainable supply chain management practice?
Respuesta
-
Adaptability
-
Synchronization
-
Velocity
-
Execution
Pregunta 119
Pregunta
ERP systems are multimodal application software platforms that help organizations manage the important parts of their businesses.
Respuesta
- True
- False
Pregunta 120
Pregunta
Supply Chain software includes technologies that
Respuesta
-
address virtually every function and task that occurs in the supply chain.
-
help organizations plan, execute, and control supply chain activities in real time.
-
help to maintain visibility of inventory.
-
all of these answers.
Pregunta 121
Pregunta
A stockout always results in a back order.
Respuesta
- True
- False
Pregunta 122
Pregunta
Reserve Inventory and Determine Delivery Date has traditionally been referred to as order processing.
Respuesta
- True
- False
Pregunta 123
Pregunta
The term replenishment cycle refers to
Respuesta
-
orders for raw material.
-
material management.
-
the acquisition of additional inventory.
-
inventory and material management.
Pregunta 124
Pregunta
Activity-based costing works well in warehouse-type environments but does not work for customer service applications.
Respuesta
- True
- False
Pregunta 125
Pregunta
For the best service, all products should be available at all levels regardless of cost.
Respuesta
- True
- False
Pregunta 126
Pregunta
Order management system represents the principal means by which
Respuesta
-
price and lead time add value.
-
buyers and sellers communicate information relating to individual orders of product.
-
orders are handled inside the company.
-
customers are segmented by profitability.
Pregunta 127
Pregunta
Customer relationship management is the art and science of
Respuesta
-
demand management.
-
positioning customers to improve the profitability of the organization.
-
management discipline.
-
customer profitability.
Pregunta 128
Pregunta
Activity Based Costing
Respuesta
-
is useful for distributions centers but not customers.
-
can be combined with customer segmentation.
-
is too sophisticated for many applications.
-
is a very new management science.
Pregunta 129
Pregunta
What are the steps in the CRM process?
Respuesta
-
segment customer base, then measure service and improve
-
segment customer base, then identify service/package
-
measure service, then improve
-
segment customer base, identify service/package, then measure service and improve
Pregunta 130
Pregunta
Which is NOT part of dependability?
Respuesta
-
Cycle time
-
Safe delivery
-
Correct orders
-
Consistent pricing
Pregunta 131
Pregunta
Customer relationship management is a new concept only recently receiving attention.
Respuesta
- True
- False
Pregunta 132
Pregunta
While interest has traditionally focused more on the overall length of the OTC cycle, recent attention has been centered on
Respuesta
-
customer segmentation.
-
the use of the ABC process.
-
the use of the SCOR process.
-
variability or consistency of this process.
Pregunta 133
Pregunta
Customer service is anything that touches the customer.
Respuesta
- True
- False
Pregunta 134
Pregunta
The buyer and seller look at order time from the same perspective.
Respuesta
- True
- False
Pregunta 135
Pregunta
Customer service is of equal importance to both logistics and marketing.
Respuesta
- True
- False
Pregunta 136
Pregunta
Traditional customer profitability analyses would start with ______ less returns and allowances (net sales) and subtract the cost of goods sold.
Respuesta
-
gross sales
-
back orders
-
the forecast
-
gross margin
Pregunta 137
Pregunta
Dependability is not as important to a buyer as is absolute length of lead time.
Respuesta
- True
- False
Pregunta 138
Pregunta
“Order to cash” and “replenishment cycle” are the same.
Respuesta
- True
- False
Pregunta 139
Pregunta
Customer service can be defined as
Respuesta
-
a philosophy.
-
order fulfillment.
-
the SCOR model.
-
anything that touches the customer.
Pregunta 140
Pregunta
Applying Internet technology to the order management process has allowed organizations to not only take time out of the process but also to
Respuesta
-
increase the velocity of cash back to the selling organization.
-
attract new customers.
-
develop “Clicks” and “Bricks” firms.
-
manage inventory more effectively.
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