17369277
Descripción
Test por Hallie Hughes, actualizado hace más de 1 año
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Creado por Hallie Hughes
hace más de 5 años
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Pregunta 1
Pregunta
In general, which employee is most likely to have developed a global mindset?
Respuesta
-
An employee who has learned another language
-
An employee who is deeply motivated to work in another country
-
An employee who has completed cultural diversity courses the employer offers
-
An employee who spent time throughout her education in programs abroad
Pregunta 2
Pregunta
What graphic data analysis tool shows possible relationships between two variables?
Respuesta
-
Flowchart
-
Scatter diagram
-
Pareto chart
Pregunta 3
Pregunta
What is the weighted average of the following salaries?
$20,000 (2 incumbents)
$30,000 (1 incumbent)
$35,000 (2 incumbents)
$40,000 (1 incumbent)
Respuesta
-
$25,000
-
$30,000
-
$31,250
-
$35,000
Pregunta 4
Pregunta
What is the best way for an HR professional to persuade a function to embrace changes in work processes that are part of an organizational effectiveness intervention?
Respuesta
-
Present evidence that disruption will be only temporary.
-
Show how these are standard procedures at other organizations.
-
Explain that the function's credibility with management depends on accepting these changes.
-
Present the changes as necessary to maintaining competitiveness
Pregunta 5
Pregunta
HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker could be dangerous and costly. What feature would be most important in a pre-employment test for this position?
Respuesta
-
High validity
-
High reliability
-
Environmental factors in the testing environment
-
Fairness evidence for protected groups
Pregunta 6
Pregunta
What is the term for a cultural vision that holds that there are no absolutes and everything is based on the situation?
Respuesta
-
Determinism
-
Ethnocentrism
-
Parochialism
-
Relativism
Pregunta 7
Pregunta
Which definition best describes the concept of a stakeholder?
Respuesta
-
A stakeholder has a legally defined or contractual relationship with a firm.
-
l management team.
-
A stakeholder is anyone who shares in the value of an organization and its activities
-
A stakeholder owns a financial interest in a venture
Pregunta 8
Pregunta
If you were trying to show the relationship between employees' formal education and job performance ratings, what data analysis tool would you use?
Respuesta
-
Pie chart
-
Scatter diagram
-
Pareto chart
-
Trend analysis
Pregunta 9
Pregunta
What is the correct positioning of an HR strategy?
Respuesta
-
It is concerned with only the people aspects of the organization.
-
It is a support unit of the corporate strategy.
-
It cascades from the organization's corporate strategy.
-
It is aligned with a cost management and profit focus.
Pregunta 10
Pregunta
What can be said about a customer service sales associate selection test that successfully measures essential job-related skills and abilities?
Respuesta
-
It is valid
-
It is reliable
-
It is statistically significant
-
It is legally compliant
Pregunta 11
Pregunta
An organization has chartered three cross-functional teams with representation from senior management, middle management, and employees. Each team has distinct goals that focus on different aspects of the customer experience. Every six weeks, the teams share their accomplishments. What approach to planning and implementing the change has the organization adopted?
Respuesta
-
Cascade
-
Strategic
-
Progressive
-
Organic
Pregunta 12
Pregunta
What communication method is more likely to be favored by high-context cultures?
Respuesta
-
Written
-
E-mail
-
Face-to-face
-
Multimedia Presentations
Pregunta 13
Pregunta
When comparing wages within a group, the most frequently occurring wage is called the
Respuesta
-
Mode
-
Average
-
Median
-
mode
Pregunta 14
Pregunta
What is an example of implicit culture?
Respuesta
-
Language
-
Pace of Life
-
Views toward power
-
Food
Pregunta 15
Pregunta
How is Porter's "Five Forces" framework used in developing strategies?
Respuesta
-
To determine the cost-effectiveness of strategic initiatives
-
To assess the strength of various competitors in one's industry
-
To understand competitive industry factors that can shape strategy
-
To identify internal strengths and weaknesses
Pregunta 16
Pregunta
What is the primary purpose of strategic planning?
Respuesta
-
To align organizational units and employees with business goals
-
To apply the results of financial forecasting to business goals
-
To allocate resources in a fair and consistent manner among units
-
To create a detailed project plan for the purposes of documenting control
Pregunta 17
Pregunta
What does the final stage of both Kurt Lewin's and John Kotter's models of change management involve?
Respuesta
-
Giving employees the necessary tools to implement the change
-
Addressing emotional effects on organizational members
-
Making the change part of the organization
-
Providing a clear sense of the future
Pregunta 18
Pregunta
An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer questioned the results, the applicant was asked to retake the test. Again, the result was a very high score, and the applicant was hired. Three months later, it was determined that this new hire could not perform the job effectively. What can you conclude about the job knowledge test?
Respuesta
-
It was only reliable, not valid.
-
It had only content validity.
-
It had only criterion-related validity.
-
It had only construct validity
Pregunta 19
Pregunta
What is the basis of religious law?
Respuesta
-
Legislative acts
-
Regulatory directives
-
Beliefs and conventions
-
Court decisions
Pregunta 20
Pregunta
Which test most effectively identifies potential high-performing leaders in a collaborative work environment?
Respuesta
-
Psychomotor
-
Personality
-
Work sample
-
Emotional intelligence
Pregunta 21
Pregunta
Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?
Respuesta
-
Role play
-
Simulation
-
Apprenticeship
-
Team training
Pregunta 22
Pregunta
An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?
Respuesta
-
Average tenure of employees
-
Performance quality of one-year employees
-
Total costs for training
-
Percentage of employees with a career plan
Pregunta 23
Pregunta
A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?
Respuesta
-
Verbal caution
-
Final warning
-
Written reprimand
-
Counseling
Pregunta 24
Pregunta
An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?
Respuesta
-
Design appraisal system
-
Track timely receipt of appraisals
-
Identify development areas
-
Train staff to use performance system
Pregunta 25
Pregunta
Which is a significant benefit of recruiting from internal sources?
Respuesta
-
Minimizes inflated expectations about the job
-
Employees will all be of the existing mindset
-
Provides a continuous pool of applicants
-
Innovation increases with each infusion of new talent
Pregunta 26
Pregunta
Which incentive plan is most likely to cause frustration to higher-performing employees?
Respuesta
-
Behavioral encouragement
-
Piecework
-
Gain sharing
-
Profit sharing
Pregunta 27
Pregunta
Which is the best way to address the lack of diversity within organizational units?
Respuesta
-
Consult legal to mitigate discrimination claims in hiring
-
Implement incentives to employees for candidate referrals.
-
Confirm that recruiters incorporate diversity policy into the recruitment process.
-
Develop a diversity initiative with targeted hiring objectives.
Pregunta 28
Pregunta
Which measure shows how much more valuable an organization has become because of its investment in human capital?
Respuesta
-
Human capital return on investment
-
Human economic value added
-
Human capital value added
-
Return on investment
Pregunta 29
Pregunta
The two primary dimensions of behavioral theories of leadership are
Respuesta
-
intelligence and task-relevant knowledge
-
consideration and self-confidence
-
consideration and initiating structure
-
initiating structure and intelligence
Pregunta 30
Pregunta
Which statement exemplifies Hersey-Blanchard's situational leadership theory?
Respuesta
-
A leader's style must change over time as individuals develop and require a different type of direction and leadership
-
Leaders don't need personal relationships with mentors to learn from them
-
Leaders need to be charismatic because employees dislike rigid controls and inherently want to accomplish something
-
A team leader is one equally concerned with people and production (task) to a maximum degree
Pregunta 31
Pregunta
In the contingency theory of leadership, which is the term for the degree of confidence, trust, and respect that followers have in their leader
Respuesta
-
Task structure
-
Position power
-
Situational faorableness
-
Leader-member relations
Pregunta 32
Pregunta
Which trait is not desirable in a leader in any culture?
Respuesta
-
Affability
-
Dependability
-
Win-Win mentality
-
Loner
Pregunta 33
Pregunta
A leader of function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using?
Respuesta
-
Legitimate
-
Expert
-
Reward
-
Referent
Pregunta 34
Pregunta
Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities?
Respuesta
-
Perceiving emotion
-
Using emotion to facilitate thought
-
Understanding emotion
-
Regulating emotion
Pregunta 35
Pregunta
Which motivation theory appeals to an employee's need for achievement?
Respuesta
-
Three need theory
-
Theory Y
-
Herzberg's theory
-
Attribution theory
Pregunta 36
Pregunta
What is the Expectancy Theory?
Respuesta
-
Efforts increases in relation to one's confidence that the behavior will result in a positive outcome and reward
-
Individuals are motivated by basic needs within a social and cultural context
-
individuals are motivated by a desire to satisfy certain needs
Pregunta 37
Pregunta
What are the basic categories of needs of Maslow Theory, that must be met in an ascending order?
Respuesta
-
Achievement, Affiliation, Power
-
Physiological, Safety and security, Belonging and love, Esteem, and Self-actualization
-
Stability, locus of control, controllable,
Pregunta 38
Pregunta
What practice illustrates transparency?
Respuesta
-
Sharing personal information with fellow staff members
-
Publicizing criteria for access to development opportunties
-
Involving all staff members in tactical decisions
-
Supporting promotions decisions with specific examples
Pregunta 39
Pregunta
A manger is asked by a senior manager to select an employee who has been mentored by the senior manager. This employee was not the manager's first choice for the job. What would be the most useful question for the manager to ask in sorting out the ethical implications of this action?
Respuesta
-
Am I sure about my assessments of the candidates' abilities
-
What would be peers think of me if I changed my mind
-
Is this fair to everyone involved
-
Is this really an ethical question
Pregunta 40
Pregunta
Which is the term for the proposition that ethical behavior is determined by local culture, laws, and business practices?
Respuesta
-
Ethical universalism
-
Multiculturalism
-
Laissez-fair ethics
-
Cultural relativism
Pregunta 41
Pregunta
A manger notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used?
Respuesta
-
Accommodate
-
Assert
-
Avoid
-
Collaborate
Pregunta 42
Pregunta
What is the process where two or more parties work together to reach an agreement on a matter?
Respuesta
-
Negotiation
-
Strategic planning
-
Performance evaluation
-
Meeting of the minds
Pregunta 43
Pregunta
Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings?
Respuesta
-
Soft
-
Hard
-
Principled
-
Collaborative
Pregunta 44
Pregunta
What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group?
Respuesta
-
Make sure all data is included in slides
-
Practice
-
Frame the information
-
Let the audience draw their own conclusions
Pregunta 45
Pregunta
A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?
Respuesta
-
Phone call
-
E-Mail
-
Private, face-to-face conversation
-
Text
Pregunta 46
Pregunta
An HR manager tells a staff member how to deliver quality customer service to internal customers. Although the staff member paraphrases the coaching advice and seems to understand it, the manger still receives negative comments from other functions who work with this staff member. How could this communication be improved?
Respuesta
-
Repeat the message until the performance is improved
-
Confirm understanding by observing actual performance
-
Try writing out the directions for the staff member
-
Ask the staff member directly if there is another issue causing this performance
Pregunta 47
Pregunta
What is a global mindset?
Respuesta
-
The ability to encourage others with diverse backgrounds to see one's own perspective as the correct one
-
The ability to learn other languages
-
The belief that all other cultures and identity groups are really no different from one's own
-
The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views
Pregunta 48
Pregunta
What is the term for a set of beliefs, attitudes, values, and behaviors shared by members of a large group and passed won from one generation to the next?
Respuesta
-
Global mindset
-
Culture
-
Assimilation
-
Globalization
Pregunta 49
Pregunta
What cultural layer is exemplified by the pasta dishes that are unique to Italy?
Respuesta
-
Norms and values
-
Basic assumptions
-
Artifacts and products
-
Implicit culture
Pregunta 50
Pregunta
How would Hofstede label a culture that is nurturing, empathetic, and oriented toward quality of life and that strives for consensus?
Respuesta
-
High feminine
-
High uncertainty avoidance
-
High individualism
-
High power distance
Pregunta 51
Pregunta
How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely?
Respuesta
-
Particular
-
Synchronic
-
Affective
-
External
Pregunta 52
Pregunta
What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal?
Respuesta
-
Cultural sterotyping
-
Cultural determinism
-
Cultural relativism
-
Cultural ethnocentrism
Pregunta 53
Pregunta
What are the three main types of world legal systems?
Respuesta
-
Civil, criminal, corporate
-
Written, oral, transcribed
-
Civil, common, religious
-
Legislative, judicial, executive
Pregunta 54
Pregunta
Which system of law is the most prevalent in the world?
Respuesta
-
Common law
-
Corporate law
-
Civil law
-
Criminal law
Pregunta 55
Pregunta
Which world legal system is based primarily on legal precedent?
Respuesta
-
Common law
-
Civil law
-
Religious law
-
Criminal law
Pregunta 56
Pregunta
What is the term for the concept that laws are to be enforced only through accepted, codified procedures?
Respuesta
-
Rule of law
-
Due process
-
Conflict of law
-
Jurisdiction
Pregunta 57
Pregunta
What is the term for the right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions?
Respuesta
-
Rule of law
-
Due process
-
Conflict of law
-
Jurisdiction
Pregunta 58
Pregunta
What is extraterritoriality?
Respuesta
-
Binding agreements among nations as to where trade may be conducted and under what conditions
-
An extensions of the power of a multinational regional organization over the national laws of its members
-
Reciprocal agreements entered into by two or more nations regarding employment related issues
-
An extensions of the power of a country's laws over its citizens outside that country's sovereign national boundaries
Pregunta 59
Pregunta
How are the concepts of value and the value chain related to strategy?
Respuesta
-
Value points to economic metrics that can be used to measure strategic success
-
Value chain analysis identifies areas critical to strategic success
-
The value chain defines what is important for the organization's stakeholders
-
The concepts relate primarily for-profit enterprises
Pregunta 60
Pregunta
The focus of strategic planning is on goals and how they will be achieved. What is the focus of strategic management?
Respuesta
-
How leaders act in alignment with those goals
-
Tracking allocation of resources toward strategic goals
-
Identifying future talent
-
Satisfying stakeholders
Pregunta 61
Pregunta
What is the key benefit of developing consistent, Long-term goals?
Respuesta
-
It shows the interaction of planning, people, and process to achieve goals
-
It separates strategic intentions from the effects of organizational culture
-
It decreases the influence of external factors
-
It reduces resources wasted on nonstrategic activities
Pregunta 62
Pregunta
What type of organizational activity is most likely to succeed in the strategic planning and management processes
Respuesta
-
Strategies are developed by the functions with little involvement of senior management
-
Senior management develops a high-level strategy intended solely for publication in the annual report
-
HR is asked to analyze current competencies against a proposed strategy
-
Function leaders make well-reasoned strategic decisions based on their operational needs
Pregunta 63
Pregunta
A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's
"Five Forces" does this illustrate?
Respuesta
-
Threat of substitution
-
Threat of entry
-
Bargaining power of suppliers
-
Bargaining power of buyers
Pregunta 64
Pregunta
What is a business case?
Respuesta
-
Cost-benefit analysis of a business concept
-
Market research into acceptability of new service or product
-
Scenario-based test of a business plan
-
Analysis of a problem and of possible solutions
Pregunta 65
Pregunta
When would a return on investment (ROI) analysis be an effective metric?
Respuesta
-
An organization wants to compare its productivity with that of similar competitors
-
A function is seeking information about a company's financial performance
-
An HR function wants to confirm that it is complying with legal and regulatory requirements
-
An investor is seeking information about a company's financial performance
Pregunta 66
Pregunta
What is debt to asset (formula: total liabilities/ total assets)
Respuesta
-
leverage ration reflecting the amount of exposure to risk from debt that an organization has assumed
-
leverage ration reflecting how an organization is funding its growth
-
Activity ratio that measures the efficiency of debt collection
Pregunta 67
Pregunta
What is accounts receivable turnover (formula: Net credit sales/ average accounts receivable)
Respuesta
-
liquidity ratio that indicates level of working capital
-
profitability ratio showing the percentage of total sales revenue after incurring the direct costs of producing goods and services sold
-
activity ratio that measures the efficiency of debt collection
Pregunta 68
Pregunta
What is gross margin (formula: total sales - cost of goods sold / total sales)
Respuesta
-
profitability ratio showing the percentage of total sales revenue after incurring direct costs of producing goods and services sold
-
leverage ratio reflecting how an organization is funding its growth
-
liquidity ratio that indicates level of working capital
Pregunta 69
Pregunta
What is a value chain?
Respuesta
-
the process by which an organization creates the product or service it offers to a customer
-
can be defined and measured differently
-
multiple organizations producing parts of a good or service across geographical regions
-
strategy provides guidepost throughout the organization, from top to bottom.
Pregunta 70
Pregunta
what are the primary activities of a value chain
Respuesta
-
management, finance, legal
-
Supply management, HR management, Technology
-
R&D, operations, marketing and sales, fulfillment, customers
-
Growth, maturity, renewal, no growth, decline
Pregunta 71
Pregunta
What are the benefits of strategy
Respuesta
-
effectiveness, Efficiency, impacts, better competitive
-
bled of awareness, mindful of all stakeholders, measures everything
-
taking shortcuts, sufficient involvement of the rest of the organization, adequate communication, better internal vision
-
consistent long-term goals, decision making by leaders, better competitive and external vision, better internal vision
Pregunta 72
Pregunta
what are the three levels of strategy
Respuesta
-
Organizational strategy, Business unit strategies, and operational strategy
-
Performance strategy, organization strategy, competitive strategy
-
Business unit strategies, internal strategies, competitive strategy
Pregunta 73
Pregunta
What is the organizational strategy
Respuesta
-
address questions of how and where the organization will focus to create value
-
reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
-
reflects on the measuring performance that helps organizations determine whether strategic initiatives have been implemented as planed
-
focuses on the future of the organization as a single unit, a general vision of the future it seeks the long-term goals
Pregunta 74
Pregunta
What is a business unit strategy
Respuesta
-
address question of how ans where the organization will focus to create value
-
focuses on the future of the organization as a single unit
-
focuses on the measuring the operations in different functional units
-
Investment in the initiative benefits to the organization
Pregunta 75
Pregunta
what is an operational strategy
Respuesta
-
focuses on the future of the organization as a single unit
-
all policies, programs, and process repeated at each strategic level
-
reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
-
address questions of how ans where the organization will focus to create value
Pregunta 76
Pregunta
What does key performance indicators (KPIs) do?
Respuesta
-
result in wasting fewer resources on activities
-
help organizations make the right measurements, measures of performance used to gauge progress toward strategic objectives or agreed standards of performance
-
results in achieving competitive advantage by being superior indicator
-
helps organizations focus on performance that supports strategic goals by measuring activities that are relevant to the organization's future growth
Pregunta 77
Pregunta
What are effective ways to measure performance
Respuesta
-
focus on performance that supports strategic goals, blend awareness of past, present, and future performance in creating objectives, be mindful of all stakeholders, reexamine what you're measuring regularly
-
take shortcuts, little follow-through, overreliance on the comfortable and familiar, insufficient commitment, insufficient involvement of the rest of the organization, and inadequate communication
Pregunta 78
Pregunta
What is the stakeholder concept
Respuesta
-
proposes that any organization operates within a complex environment in which it affects and is affected by variety of forces or stakeholders who all share in the value of the organizations and its activities
-
finding the most time and cost effective processes to achieve operations that affect the functions in strategic performance
-
decision making at all levels and in all parts of the organization
-
Objectives that only value the organization and its activities in long term goals to maximize profits
Pregunta 79
Pregunta
what are the parts of a stakeholder concept
Respuesta
-
supply management, customers, legal, HR management,finance, marketing and sales, trade associations
-
Finance, operations, R&D, investors, political groups, suppliers, customers, supply management, employees
-
Trade associations, investors, governments, political groups, customers, employees, suppliers, communities
Pregunta 80
Pregunta
What are the three possible outcomes of a life cycle concept in order by revenue and time
Respuesta
-
Introduction, maturity, growth, renewal, no growth, decline
-
Introduction, growth, maturity, renewal, no growth, decline
-
growth, maturity, introduction, renewal, decline, no growth
-
decline, no growth, growth, renewal, maturity, introduction
Pregunta 81
Pregunta
What is the introduction stage in the life cycle concept
Respuesta
-
Revenue is low because there is little market awareness and because of the market's resistance to change
-
Revenue is high because there is more market awareness and because of the market's readiness to change
-
revenue is low because there is more market awareness and because of the market's resistance to change
Pregunta 82
Pregunta
What is the growth stage of the life cycle concept
Respuesta
-
as time process, revenue tends to decrease, the rate of growth (curve) will be vary by new industry, products, services
-
as time decreases, revenue begins to increase, the rate of growth (curve) will decrease by industry, enterprise, or product
-
as time process, revenue begins to increase, the rate of growth (curve) will vary by industry, enterprise, or product
Pregunta 83
Pregunta
what is the maturity stage in the life cycle concept
Respuesta
-
The market is not saturated and growth occurs only through renewal of the new industry
-
The market is saturated and growth occurs only through introduction of new products or customer groups
-
The market is saturated and growth occurs when time and revenue are constant with each other
Pregunta 84
Pregunta
what is the renewal/ no growth/ decline stage in the life cycle concept
Respuesta
-
when revenue and time decreases because of the supply and demand of the market decreases
-
Eventually demand will decrease, either because the need no longer exists or it is satisfied more effectively something or someone new
-
Suddenly demand decreases only because the need no longer exists
-
When revenue and time increases and demand can no longer match or satisfied the needs in time of the market change
Pregunta 85
Pregunta
What is the impact of maturity life cycle stage on HR strategy
Respuesta
-
Building and retaining a productive workforce to meet a high level of demand
-
Delivering HR services with shrinking budget
-
Reducing the workforce size
-
reductions in workforce to right-size the organization as it rebuilds
Pregunta 86
Pregunta
What is the impact of renewal life cycle stage on HR strategy
Respuesta
-
Reductions in workforce to right-size the organization as it rebuilds
-
dealing with increased turnover rate
-
establishing stable leadership through succession planning
-
helping the organization's members manage constant stress and workplace changes necessary to survive
Pregunta 87
Pregunta
What is the impact of no growth life cycle stage on HR strategy
Respuesta
-
maintaining engaged workforce with fewer resources
-
a streamlining of structures and policies
-
make sure that formalization does not make the organization less agile and innovative
-
modeling awareness of external influences
Pregunta 88
Pregunta
What is the impact of Decline life cycle stage on HR strategy
Respuesta
-
added responsibilities to job descriptions and remaining staff
-
consulting to other parts of the organization to solve problems that affect productivity
-
helping the organization's members manage constant stress and workplace changes necessary to survive
-
communication and reinforcing organizational culture in policies and practices
Pregunta 89
Pregunta
What is the Porter's five forces framework
Respuesta
-
introduction, growth, maturity, renewal, decline
-
consistent decision making, consistent long term goals, better competitive vision, better internal vision, better external vision
-
Threat of substitution, threat of entry, bargaining power of buyers, bargaining power of suppliers, rivalry among competitors
Pregunta 90
Pregunta
What is an example of a Zero-based budgeting method
Respuesta
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Installing new computer equipment or providing training would increase the budge
-
A department would need to justify its entire budge and show how its funding helps the organization meet its goals
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A government agency could experience a system wide 5% budget decrease, which would be spread among its units according to different percentages
Pregunta 91
Pregunta
what is an example of an Activity-based budgeting method
Respuesta
-
An organization asks functions what resources they will need to produce specific outputs or levels
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Installing new computer equipment or providing trading would increase the budget
-
A department would need to justify its entire budge and show how its funding helps the organization meet its goals
Pregunta 92
Pregunta
most effective budgets are created in
Respuesta
-
an individual manner
-
HR management
-
a collaborative manner
Pregunta 93
Pregunta
The components of a business case
Respuesta
-
Statement of need, recommended solution, risks and opportunities, estimated costs and time frame
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Each unit is ranked, expenditures are justified, additional funds are requested
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Examine allocate costs, manage unexpected threats and opportunities, communicate to HR leaders
Pregunta 94
Pregunta
What is business intelligence
Respuesta
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Allows analyst to gather facts, investigate alternatives, and consider risks
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Allow analyst to foresee the estimates amounts of information that could provide in an event of an acquisition or merger
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Allows analyst to retrieve timely, accurate, and complete data and transform that data into " actionable intelligence" that could be used to make organizational decisions
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Allows analyst to approve and implement data that improves external environment actions
Pregunta 95
Pregunta
The relationship between assets, liabilities, and equity is represented by what balance sheet equation
Respuesta
-
Liabilities+ equity or equity= assets- Liabilities
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Assets= liabilities+ equity or equity= assets- liabilities
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assets-liabilities=assets=liabilities + equity or equity
Pregunta 96
Pregunta
Any money entered as an asset is balanced by offsetting liabilities, to illustrate this consider that A company's buildings and land are valued in year 2 at $ 59,600,000. This asset is balanced by a note to a bank for 60% of its value, or $35,760,000. What is the remainder of the asset's value that is considered equity value
Respuesta
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$23,840,000
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$30,400,000
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$24,000,000
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$15,200,000
Pregunta 97
Pregunta
What a balance sheet
Respuesta
-
Is one indicator of the organization's financial health, its assets, liabilities, and equity at a particular time
-
Compares revenues, expenses, and profits over a specified period of time
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Represents what a company owes to either its owner(s) or its shareholders
Pregunta 98
Pregunta
what are assets
Respuesta
-
Represents was a company owes to either its owner or its stakeholders
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What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
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What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
Pregunta 99
Pregunta
What are liabilities
Respuesta
-
What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
-
What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
-
Represents was a company owes to either its owner or its stakeholders
Pregunta 100
Pregunta
what is equity
Respuesta
-
What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
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Is combined with liabilities in the balance sheet because it represents what a company owes to either its owner or its shareholder; what is left of a company's assets after its liabilities have been discharged
-
What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
Pregunta 101
Pregunta
what is accounts receivable
Respuesta
-
The money an organization's customer owe the organization
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The money an organization owes its vendors and suppliers
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Fixed assets that have tangible value
Pregunta 102
Pregunta
What is accounts payable
Respuesta
-
Money an organization's customers owe the organization
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What is left of a company's assets after its liabilities have been discharged
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Money an organization owes its vendors and suppliers
Pregunta 103
Pregunta
What is the income statement
Respuesta
-
Compares revenues, expenses, and profits over a specified period of time- usually a year or a quarter
-
One indicator of the organization's financial health
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Compares current assets that can be easily liquidated or converted into cash
Pregunta 104
Pregunta
What is gross profit
Respuesta
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Sales revenues minus the costs of producing what is sold, compares gross profit with sales
-
Net income is what a business has after paying interest and taxes
-
Illustrates the effect of all organizational activities
Pregunta 105
Pregunta
What is net income
Respuesta
-
What a business has after paying interest and taxes
-
Sales revenue minus the costs of producing what is sold
-
Illustrates the effect of all organizational activities
Pregunta 106
Pregunta
What is the formula for net income
Respuesta
-
Gross profit / net sales
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Revenues - Expenses
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Expenses- net sales
Pregunta 107
Pregunta
How is the gross profit margin calculated
Respuesta
-
Net sales + gross profit
-
Net income / gross profit
-
Gross profit / net sales
Pregunta 108
Pregunta
How is the net profit margin calculated
Respuesta
-
Net income + net sales
-
Net income / net sales
-
Net income / gross profit
Pregunta 109
Pregunta
What is the cash flow statement
Respuesta
-
What business has after paying interest and taxes
-
Current assets include items that can be easily liquidated or converted into cash
-
Illustrates the effect of all organizational activities- activities that both consume value ( production, administration) and produce value ( sales, investment) on how much cash or cash equivalents the organization has on hand
Pregunta 110
Pregunta
What is the formula for Return on investment (ROI)
Respuesta
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Net income / number of outstanding shares
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Total sales- total costs / total sales
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Gain from investment-cost of investment / cost of investment
Pregunta 111
Pregunta
What is the formula for profit margin
Respuesta
-
Total sales-total costs / total sales
-
Net income/ number of outstanding shares
-
Total liabilities / total assets
Pregunta 112
Pregunta
What is the formula for Earnings per share (EPS)
Respuesta
-
Gain from investment- Cost of investment / cost of investment
-
Net income / number of outstanding shares
-
Stock price per share / Earnings per share
Pregunta 113
Pregunta
What skill could most improve an HR function's ability to manage change
Respuesta
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Mastery of complex communication means
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Knowledge of current job descriptions
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Understanding of strategic implications
-
Evaluation
Pregunta 114
Pregunta
What should leaders understand about managing change?
Respuesta
-
Acceptance of change cannot be expected until long after the change has been made
-
Managing change involves employees' cognition, emotions, and behavior
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Most employees will embrace the promise of change
-
Global organizations must standardize their processes for introducing organizational change
Pregunta 115
Pregunta
What important action takes place at the end of Lewin's change management model ?
Respuesta
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Employee input on change is sought
-
A vision of the future is communicated
-
The change is made a lasting part of the organization's policies or processes
-
Employees are motivated to accept the change
Pregunta 116
Pregunta
What is managing the change spectrum
Respuesta
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Resistant, neutral, welcoming
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Fear, positive, negative
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Welcoming, fear, neglecting
Pregunta 117
Pregunta
What are the conditions that make change possible
Respuesta
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Empathy, communication, manager's negative reaction
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Shared purpose, reinforcement systems, skills required for change, consistent role models
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Urgency, communication, reinforcement systems, empathy
Pregunta 118
Pregunta
What stage of the Lewin's model of change will help get employees to accept that the change will occur by reducing factors that work against change
Respuesta
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Unfreezing
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Moving
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Refreezing
Pregunta 119
Pregunta
What is the Cascade approach when planning and implementing a change
Respuesta
-
Relies on a top-down sequence with complete change at each level. change at one level or unit high up in the organization eventually transforms the units and levels beneath it
-
Change originates at the op and is broadcast to the entire organization
-
Relies on independent centers and multiple origins of the change within the organization
Pregunta 120
Pregunta
What is the organic method when planning and implementing a change
Respuesta
-
Relies on a top-down sequence with complete change at each level
-
Relies on independent centers and multiple origins of the change within the organization
-
The change originates at the top and is broadcast to the entire organization
Pregunta 121
Pregunta
What is an interview advantage
Respuesta
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It is Safer, confidential environment may generate significant information
-
Requires strong relationship-building skills
-
The interviewer can influence questions and interpret answers
Pregunta 122
Pregunta
Which context a focus group might occur
Respuesta
-
To follow up on a survey by more in-depth discussions at the specific issues from collection qualitative data that impacts the survey results
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Only one individual perspective is needed for a specific issue
-
Where participants are not free to share collection of qualitative data
Pregunta 123
Pregunta
What is a nominal group technique (NGT) for a focus group
Respuesta
-
A technique that proceeds through rounds in which participants each suggest ideas, the rounds continue no further ideas are proposed
-
A technique that progressively collects information from a group on a pre-selected issue, after the coordinator identifies the issues and participants, each participant lists his/her idea about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
-
A technique that discuss core ideas, group members add related ideas and indicate logical connections, eventually grouping similar ideas
Pregunta 124
Pregunta
Which of the following question is NOT one of the questions that human resources professional needs to address in a Human Management Capital plan during strategic planning?
Respuesta
-
Where have we come from
-
Where are we now
-
How will we get there
-
How will we know when we arrived
Pregunta 125
Pregunta
Why is understanding of legal process so valuable for human resources professional
Respuesta
-
Human resources professionals are the ones responsible for contacting members of Congress in the event that legislation should be proposed
-
The business world is increasingly involved with legislative process, and the human resource professional is a company's outside contact for legislation
-
Legislation influences the relationship between employers and employees, and human resource professional is responsible for understanding this relationship
Pregunta 126
Pregunta
Standard Human Resource budget responsibilities for a company might include all of the following EXCEPT
Respuesta
-
Travel expenses
-
Payroll taxes
-
Performance increases
-
Employee Benefits
Pregunta 127
Pregunta
The Fair Labor Standards Act (FLSA) Retains a certification of age for all employees for how long
Respuesta
-
2 years
-
1 year
-
5 years
-
Until employee termination
Pregunta 128
Pregunta
What are the human resource professional's primary role in assisting a development with conducting an effective interview
Respuesta
-
To offer any requested advice on preparing for and setting up interviews
-
To choose the members of the prospective interview board
-
To conduct all interviews for prospective employees of all company
Pregunta 129
Pregunta
The Uniform Guidelines on Employee Selection process (UGESP) requires which two qualities in testing
Respuesta
-
Fairness and reliability
-
Equality and fairness
-
Reliability and validity
-
Consideration and reliability
Pregunta 130
Pregunta
The Warn Act was designed to do which of the following
Respuesta
-
Prevent massive lay-offs that disrupt the economy
-
Ensure rights for employees who have been laid off
-
Provide new positions for employees that have been laid off
Pregunta 131
Pregunta
Which of the following provides the best definition of organization development
Respuesta
-
Creating a mutual understanding of values within an organization
-
Analyzing the various elements of an organization's makeup and reviewing opportunities for improvement
-
Creating a sense of balance between employers and their employees in a company
Pregunta 132
Pregunta
Which of the following elements is NOT a part of the ADDIE model of instructional design
Respuesta
-
Design
-
Develop
-
Administration
-
Evaluation
Pregunta 133
Pregunta
What is the purpose of of a total rewards strategy
Respuesta
-
To use budget for rewards in order to retain employees
-
To assist in creating teamwork among employees
-
To plan for establishing salaries among employees
Pregunta 134
Pregunta
What is a Delphi technique for a focus group
Respuesta
-
A technique progressively collects information from a group on a preselected issue, after the coordinator identifies the issue and participants, each participant lists his/her ideas about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
-
A technique that begins the discussion with cored ideas, the group members add related ideas and indicate logical connections, eventually grouping similar ideas
-
A technique the proceeds through rounds in which participants each suggest ideas, the rounds continue until no further ideas are proposed
Pregunta 135
Pregunta
From the answers below, what are relatively inexpensive ways to gather a large amount of data from a large and dispersed group of subjects
Respuesta
-
Observing and sampling
-
Surveys and questionnaires
-
Questionnaires and sampling
-
Observing and questionnaires
Pregunta 136
Pregunta
What two key characteristics of data collected should you be concerned with whether you are designing a tool to gather primary data or using data from a secondary source
Respuesta
-
Statistical sampling and Measurement Bias
-
Unweighted average and weighted average
-
Reliability and Validity
Pregunta 137
Pregunta
What is reliability
Respuesta
-
Is the ability of an instrument to measure what it is intended to measure
-
Is Built on reason and evidence
-
Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent
Pregunta 138
Pregunta
What is validity
Respuesta
-
The ability of an instrument to measure what it is intended to measure
-
Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent
-
Is built on reason and evidence
Pregunta 139
Pregunta
What is Bias
Respuesta
-
Using irrelevant criteria to develop measures
-
Occurs when people consciously or unconsciously evaluate data in an irrational manner
-
The degree of to which people measure attributes that are relevant to the measurement's intention
Pregunta 140
Pregunta
From the answers below, what are the two quantitative measures frequently used to analyze data
Respuesta
-
Frequency distributions and tables and measures of central tendency
-
Data analysis method and Ratio analysis method
-
Frequency distributions and tables and Variance analysis
-
Quartiles and percentiles
Pregunta 141
Pregunta
Analytics can expose the important connections and patterns in data to make better workforce decisions because they
Respuesta
-
Consider the past and present and forecast the future
-
Show dispersion, or how groups of data related to each other
-
Identifies the degree of difference between planned and actual performance.
Pregunta 142
Pregunta
What is a ratio analysis
Respuesta
-
Shows dispersion, or how groups of data related to each other
-
Refers to using relationships between data in financial statements to measure the financial health of an organization
-
Identifies the degree of difference between planned and actual performance
Pregunta 143
Pregunta
What is a regression analysis
Respuesta
-
Refers to a statistical method used to determine whether a relationship exists between variables and the strength of the relationship exists between variables and the strength of the relationship
-
The ability to predict variables such as level of sales, production, or service within workable limits or ranges most often becomes the foundation for making the HR forecast
-
Starts with a result and then works backward
-
Can be used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved
Pregunta 144
Pregunta
what is an example of why an HR professional would use a pie chart
Respuesta
-
To describe the age breakdown of the workforce
-
To analyze recruiting methods in terms of employee performance ratings
-
To analyze workforce demand to identify overall trends in demand as well as high and low pints in the calendar year
-
To analyze and illustrate causes of voluntary and involuntary employee separation from the organization
Pregunta 145
Pregunta
what is an example of why an HR professional would use a Pareto chart
Respuesta
-
To analyze workforce demand to identify overall trends in demand as well as high and low points
-
To analyze recruiting methods in terms of employee performance
-
To analyze and illustrate causes of voluntary and involuntary employee separation from the organization
-
To describe the age breakdown of the workforce
Pregunta 146
Pregunta
What is an advantage of the nominal group technique in conducting research
Respuesta
-
It adds more credibility to the reported findings
-
It is easier to quantify data for analysis and reporting
-
It allows for in-depth discussion and analysis of certain topics
-
It involves research participants in prioritizing data
Pregunta 147
Pregunta
In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary
Respuesta
-
Weighted average
-
Unweighted average
-
Median
-
Mode
Pregunta 148
Pregunta
An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help
Respuesta
-
Variance analysis
-
Regression analysis
-
Trend analysis
-
Root cause analysis
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