17565632
Descripción
Test por jen justice, actualizado hace más de 1 año
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Creado por jen justice
hace más de 5 años
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Pregunta 1
Pregunta
Performance management is the process of ensuring that employees' activities and output _______ organizational goals.
Respuesta
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violate
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match
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change
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supplement
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help
Pregunta 2
Pregunta
All but one of the following is a problem associated with performance appraisals. Name the exception.
Respuesta
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Discourages teamwork
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Evaluators are inconsistent
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Too objective
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Manager has complete power over the employee
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Produces emotional anguish
Pregunta 3
Pregunta
Which of the following is a purpose of performance management systems?
Respuesta
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administrative
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developmental
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strategic
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All of the answers are correct.
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None of the answers are correct.
Pregunta 4
Pregunta
The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?
Respuesta
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reliability
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validity
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specific feedback
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acceptability
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fit with strategy
Pregunta 5
Pregunta
What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?
Respuesta
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simple ranking
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forced-distribution
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paired comparison
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mixed-standard scales
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graphic rating scale
Pregunta 6
Pregunta
If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a
Respuesta
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critical incidents approach.
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mixed-standard scale.
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behavioural observation scale.
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graphic rating scale.
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simple ranking.
Pregunta 7
Pregunta
Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?
Respuesta
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forced-distribution
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graphic rating scale
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mixed-standard scale
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behaviourally anchored rating scale (BARS)
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None of the answers are correct.
Pregunta 8
Pregunta
In what type of performance measurement system are goals established and passed down through the organization?
Respuesta
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productivity measurement and evaluation systems
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management by objectives
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assessment centres
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organizational behaviour modification
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balanced scorecard
Pregunta 9
Pregunta
The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called
Respuesta
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management by objectives.
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behaviourally anchored rating scale.
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balanced scorecard.
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graphic rating scale.
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mixed-standard scale.
Pregunta 10
Pregunta
An effective way to reduce rating errors in performance appraisals involves
Respuesta
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punishment
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training
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MBO
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BARS
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using a balanced scorecard.
Pregunta 11
Pregunta
Performance feedback should be
Respuesta
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a surprise.
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timely
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frequent
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frequent and timely
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an annual event.
Pregunta 12
Pregunta
Which approach to performance feedback is generally most effective?
Respuesta
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tell-and-sell
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tell-and-listen
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problem-solving
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tell-and-train
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tell-and-hide
Pregunta 13
Pregunta
Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?
Respuesta
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solid performers
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underutilized
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misdirected effort
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underperformer
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These methods will not improve performance for any category of employees.
Pregunta 14
Pregunta
A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)
Respuesta
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performance support plan.
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performance improvement plan.
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employment contract.
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legal issue in performance management.
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employee-employer agreement.
Pregunta 15
Pregunta
Which one of the following statements about employee monitoring is FALSE?
Respuesta
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Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.
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Employees may find employee monitoring demoralizing, degrading, and stressful.
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Monitoring provides detailed, accurate information.
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The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.
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Employee Internet use is monitored by more than one-half of employers.
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