Conflict in The Workplace Test Review

Descripción

Test Review for MEDB
Jessica Boyd
Test por Jessica Boyd, actualizado hace más de 1 año
Jessica Boyd
Creado por Jessica Boyd hace más de 9 años
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Resumen del Recurso

Pregunta 1

Pregunta
There are four levels of communication. Which level are we practicing if we help others gain insight into their patterns of thought and behaviour?
Respuesta
  • Not Hearing
  • Hearing Feelings
  • Therapeutic Listening
  • Hearing Content

Pregunta 2

Pregunta
Environmental noise and internal noise can effect which level of communication?
Respuesta
  • Level 2 - Hearing Content
  • Level 1 - Not Hearing
  • Level 4 - Therapeutic Listening
  • Level 3 - Hearing Feelings

Pregunta 3

Pregunta
Paraphrasing happens in Level 2 of communication: Hearing Content.
Respuesta
  • True
  • False

Pregunta 4

Pregunta
An empathic response is the most powerful communication tool available.
Respuesta
  • True
  • False

Pregunta 5

Pregunta
Knowing the right time to give an empathic response is important. It is NOT appropriate to give one when..
Respuesta
  • You have the time to listen to a length conversation
  • You are negotiating or mediating a conflict
  • You truly value your relationship with the other person
  • You feel sorry for the person

Pregunta 6

Pregunta
In Level 4 - Therapeutic Listening we use what percentage of paraphrasing and empathic responses?
Respuesta
  • 20 %
  • 75 %
  • 80 %
  • 100 %

Pregunta 7

Pregunta
All messages are composed of three parts: content, feelings and a statement about the value of the relationship.
Respuesta
  • True
  • False

Pregunta 8

Pregunta
Mediators often practice Level 4 of communication: Therapeutic listening
Respuesta
  • True
  • False

Pregunta 9

Pregunta
Having no interest in the subject another person is talking about is an example of what type of internal noise?
Respuesta
  • Indifference
  • Differing Beliefs
  • Reaction to a threat
  • Special Circumstance

Pregunta 10

Pregunta
"Please." Is an example of what part of a message?
Respuesta
  • Content
  • Relationship
  • Feeling

Pregunta 11

Pregunta
The quality of our interpersonal relationships are shaped and influenced by the level of communication at which we operate.
Respuesta
  • True
  • False
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