2947714
Pregunta 1
Pregunta
Which of the following is the definition of an ST fiber connector?
Respuesta
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Synthetic Tip
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Standard Tip
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Steel Tip
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Straight Tip
Pregunta 2
Pregunta
Customer satisfaction is best achieved by:
Respuesta
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never minimizing the customer’s problems.
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being defensive.
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talking to coworkers while interacting with customers.
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being judgmental.
Pregunta 3
Pregunta
SCSI hard drives can spin at a maximum speed of:
Respuesta
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5,400 rpm.
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7,200 rpm.
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10,000 rpm.
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15,000 rpm.
Pregunta 4
Pregunta
Which of the following video connectors can display the HIGHEST resolution?
Respuesta
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Composite
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HDMI
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VGA
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S-video
Pregunta 5
Pregunta
While attempting to resolve an issue, a customer talks to the technician about a recent activity that has no relevance on the repair. Which of the following is the MOST appropriate response?
Respuesta
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Ask the customer for a timetable about recent activities.
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Let the costumer complete their statement and then continue resolving the issue.
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Document the customer’s statement and continue resolving the issue.
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State that the activity is not relevant to the repair and continue resolving the issue.
Pregunta 6
Pregunta
Which of the following is MOST likely used at a large company? (Select TWO).
Respuesta
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Windows 7 Home Premium
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Windows 7 Professional
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Windows XP Professional
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Windows 7 Starter
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Windows Vista Home Premium
Pregunta 7
Pregunta
Hubs, switches, routers, VoIP phones and NIC cards all have which of the following out of the box?
Respuesta
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PS/2 port
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IP addresses
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HDMI
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MAC addresses
Pregunta 8
Pregunta
Which of the following is a best practice when applying thermal paste?
Respuesta
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Follow the CPU manufacture’s guidelines and apply the correct amount of thermal paste.
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The more thermal paste applied, the better.
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Use as much as desired, as long as it is the most popular thermal paste.
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The less thermal paste applied, the better.
Pregunta 9
Pregunta
Which of the following is an example of an APIPA address?
Respuesta
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10.20.30.40
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169.254.43.40
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172.30.22.159
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192.168.23.110
Pregunta 10
Pregunta
A supervisor has asked a technician to configure some Windows 7 PCs with some pre-established shared printers. The printers are all accessed via a wireless network. Where would a technician go in Windows 7 to add these printers?
Respuesta
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%SystemDir%\Resources
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Enter the paths to the printers in the Registry.
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Start >Devices and Printers >Add a printer
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Start >Devices and Printers >Add a Device
Pregunta 11
Pregunta
A technician is deploying Windows 7 in a company. The supervisor wants to ensure that greatest flexibility is provided for the employees when printing. Which of the following lists defines all of the supported Windows 7 interfaces?
Respuesta
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USB, Network, LPT, and Wireless
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USB, IR, Bluetooth, and Network
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IR, LPT, and USB
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IR, LPT, Network, USB, and Wireless
Pregunta 12
Pregunta
A custom configured PC with surround sound audio, HDMI output, and a compact form factor would be MOST suited to which of the following applications?
Respuesta
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Thick Client
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Gaming PC
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Audio / Video Editing Workstation
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Home Theater PC
Pregunta 13
Pregunta
Which of the following network types would be MOST likely used on a high school campus?
Respuesta
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MAN
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LAN
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PAN
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WAN
Pregunta 14
Pregunta
A laptop docking station does which of the following?
Respuesta
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Allows the user to synchronize mobile devices without additional hardware
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Allows the user to connect one device to a monitor, network drop, and USB printer
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Allows the user to connect wireless devices more efficiently
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Allows the user to protect sensitive data more effectively
Pregunta 15
Pregunta
Which of the following wireless encryption technologies is the WEAKEST?
Respuesta
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WPA2
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WEP
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WPA
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TKIP
Pregunta 16
Pregunta
Which of the following does PXE use?
Respuesta
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USB
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DVD-ROM
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CD-ROM
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NIC
Pregunta 17
Pregunta
Which of the following application stores are compatible with iOS?
Respuesta
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Android Market
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Windows Marketplace
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App Store
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Amazon Appstore
Pregunta 18
Pregunta
A company would like to increase the security on their company’s smart phones. Which of the following should be configured to ensure information stored on a smart phone can be removed if it is lost or stolen?
Respuesta
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Username and passwords
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Remote wipe
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Strong password complexity
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Failed login attempts restrictions
Pregunta 19
Pregunta
Which of the following disk defragmentation command line options is used to perform operation on ALL volumes in Windows OS?
Respuesta
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/A
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/C
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/H
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/E
Pregunta 20
Pregunta
A technician just finished removing spyware from a computer and now they are not able to connect to any websites. Which of the following is the MOST likely cause?
Respuesta
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Automatic configuration
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Network card driver is damaged
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Proxy settings
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The Internet is not functioning
Pregunta 21
Pregunta
Which of the following network devices allows for full-duplex communication?
Respuesta
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Hub
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Bridge
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Switch
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Firewall
Pregunta 22
Pregunta
A customer reports that their computer crashes during usage. Which of the following is a common acronym used to describe this condition?
Respuesta
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RAID
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VPN
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BSOD
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LAN
Pregunta 23
Pregunta
Software threats to a computer are commonly referred to as:
Respuesta
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device drivers.
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malware.
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biometrics.
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SOHO.
Pregunta 24
Pregunta
Which of the following user accounts has the LEAST access privileges?
Respuesta
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Standard
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Guest
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Administrator
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Power
Pregunta 25
Pregunta
A user wishes to secure their tablet from unauthorized access. The BEST option is to:?
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enable RFID authentication.
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establish a remote wipe policy.
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setup a strong passcode.
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establish strong email passwords.
Pregunta 26
Pregunta
Which of the following is MOST likely an advantage that a tablet has over a laptop PC??
Respuesta
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A tablet is easily upgraded.
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A tablet is lightweight.
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A tablet has a larger screen.
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A tablet can natively run most software.
Pregunta 27
Pregunta
Question 12 Which of the following is a common type of biometric authentication on a laptop? (Select TWO).?
Respuesta
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Facial recognition
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Blood sample
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Retinal
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Voice recognition
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Fingerprint
Pregunta 28
Pregunta
A user calls about their workstation not powering on in the morning. According to the troubleshooting theory, which of the following steps should the technician perform NEXT??
Respuesta
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Document the resolution to problem.
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Purchase the appropriate replacement part.
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Verify that the workstation is able to boot up.
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Ask the user about any previous changes.
Pregunta 29
Pregunta
A customer wants games from their child’s Windows XP computer removed. Which of the following is the BEST way to accomplish this task?
Respuesta
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Control Panel > Game Controller > Select controller > click Remove
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Control Panel > Administrative Tools > Computer Management
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Control Panel > Add/Remove programs > Add/Remove Windows Components > select Accessories and Utilities > uncheck Games
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Programs menu > Right click Games > select Properties > select the Hidden check box
Pregunta 30
Pregunta
Which of the following should be performed regularly in order to help restore a computer’s data after a hard drive failure??
Respuesta
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Windows Memory Diagnostics
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Factory Restore
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System Restore
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Scheduled Backups
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