2955112
Pregunta 1
Pregunta
Sigma is a Greek letter that represents
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Sample size
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Variation
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Quality
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Customer satisfaction
Pregunta 2
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DMAIC stands for
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Determine, Measure, Analyze, Improve, Close
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Define, Measure, Assess, Improve, Control
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Decide, Measure, Analyze, Instill, Control
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Define, Measure, Analyze, Improve, Control
Pregunta 3
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In the formula Y = f(X), Y represents
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The major input to the process
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The major step in the process
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The output of the process
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The name of the process
Pregunta 4
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Processes can best be improved by focusing on
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The key inputs that influence the output
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The key outputs
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Doing a better job of measuring
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Determining how many defects the current process has
Pregunta 5
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Six Sigma provides benefits for
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Suppliers
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Customers
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The organization
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All of the above
Pregunta 6
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The Cost of Quality represents
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how much it costs to have good quality
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how much it costs to implement quality control
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the cost of internal failure, external failure, prevention and appraisal
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the cost of inspection and rework
Pregunta 7
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DPMO stands for
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Defects per million options
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Defects per million opportunities
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Definitions per million options
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Decisions per million opportunities
Pregunta 8
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Critical to Quality Characteristics are based on
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the voice of the quality control department
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the voice of the process
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the voice of the customer
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the voice of the executives
Pregunta 9
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Common cause variation is
Respuesta
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inherent in the process and the responsibility of management
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inherent in the process and the responsibility of employees
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attributable to items such as new materials, untested software or untrained employees
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increased by changing the process
Pregunta 10
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Six Sigma is primarily used to
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eliminate waste
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manage bottlenecks
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reduce variation
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measure employee satisfaction
Pregunta 11
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DFSS stands for
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Define for Six Sigma
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Design for Six Sigma
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Deliver Facts for Six Sigma
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Deliberately Force Six Sigma
Pregunta 12
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12. The DMAIC approach should be used to
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Develop a new product or process design
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Improve an existing product or process that meets customer requirements
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Outsource a product or process design
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Improve an existing product or process design that does not meet customer requirements
Pregunta 13
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In the language of Six Sigma, an opportunity is defined as:
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A chance to have a defect
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A chance to work on process improvement
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The number of chances per unit to have a defect
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The output of the process
Pregunta 14
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In the language of Six Sigma, the Sigma level of quality refers to
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The number of standard deviations that fall within the customer specifications or requirements
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The number of standard deviations on a control chart
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The quality goal or target of the organization
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The number of standard deviations that are counted
Pregunta 15
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Process capability is determined by comparing
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Performance of the process to arbitrary goals or objectives
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Performance of the process to requirements or specifications
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Performance of the process to control limits
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Comparison of the process to industry standards
Pregunta 16
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Which of the following statements is true about process inputs and outputs?
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Inputs are a function of the output
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There is no relationship between inputs and outputs
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The output is a function of the inputs
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There is no cause and effect relationship between inputs and outputs
Pregunta 17
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In the language of Six Sigma, the target value gives the customer
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an average level of satisfaction
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the highest level of satisfaction
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the lowest level of satisfaction
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no satisfaction at all
Pregunta 18
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Six Sigma projects should be selected based on
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processes that display special cause variation and are unacceptable
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processes that display common cause variation and are acceptable
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processes that display special cause variation and are acceptable
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processes that display common cause variation and are unacceptable
Pregunta 19
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The Project Charter should be issued by
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the project team
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the project manager
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the executives or champions in the organization
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the customer
Pregunta 20
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SIPOC stands for
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Supplier, input, process, organization, customer
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Supplier, index, product, output, customer
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Source, input, product, organization, custodian
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Supplier, input, process, output, customer
Pregunta 21
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Cross-functional process maps are often referred to as
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race track maps
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swim lane maps
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X and O diagrams
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Value stream maps
Pregunta 22
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The project charter serves to link the project to the
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ongoing work and strategy of the employees
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ongoing work and strategy of the customers
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ongoing work and strategy of the suppliers
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ongoing work and strategy of the organization
Pregunta 23
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Customer surveys are used in the Define phase to help document
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The financial strength of the customer
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The satisfaction level of the customer
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The Voice of the Customer
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The communication preferences of the customer
Pregunta 24
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Discrete data are
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more precise than continuous data
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less precise than continuous data
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the same precision as continuous data
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preferred over continuous data
Pregunta 25
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Stratification of data must be considered
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while the data are being collected
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after the data are collected
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before the data are collected
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after the data are reviewed by management
Pregunta 26
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In order to improve a process, data must come from
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a process that is unstable
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a process that is stable
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either a stable or an unstable process
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a process that is still under development
Pregunta 27
Pregunta
Which of the following is true?
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Sigma level can be converted to number of defects
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DPMO can be converted to Sigma level
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Number of defects can be converted to number of opportunities
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None of the above are true
Pregunta 28
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Continuous data are typically
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more precise than discrete data
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less precise than discrete data
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easier to collect than discrete data
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easier to interpret than discrete data
Pregunta 29
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Measurement systems analysis is concerned with
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analyzing data after it is measured
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analyzing data before it is measured
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analyzing sources of error in the measurement system
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analyzing what to measure
Pregunta 30
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The Hawthorne effect explains that people
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pay less attention to their job when they know they are measured
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leave the work area when they know they are being measured
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make more defects when they know they are being measured
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pay more attention to their jobs when they know they are being measured
Pregunta 31
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The mean is
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The middle value
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The most frequently occurring value
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The average value
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The difference between the low and high values
Pregunta 32
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Probability can range between
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zero and 100
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one and 10
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zero and one
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.01 to .99
Pregunta 33
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The Pareto principle helps us understand that
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a large number of causes account for a large percentage of variation
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a large number of causes account for most of the effects
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a small number of causes account for a large percentage of variation
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a large number of effects account for most of the variation
Pregunta 34
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A run chart helps us understand
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variation from one location to another
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variation between employees
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variation over time
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variation between companies
Pregunta 35
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Cause-and-effect diagrams are often referred to as
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soup bone diagrams
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fish bone diagrams
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knee bone diagrams
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bone head diagrams
Pregunta 36
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The five-why technique is useful when searching for
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inputs
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outputs
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root causes
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effects
Pregunta 37
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All of the following are types of waste except:
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waiting
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correcting defects
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adding value to a product
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storing material in inventory
Pregunta 38
Pregunta
In a normal distribution; which of the following is true?
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It is likely that more observations will occur below the average than above
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It is equally likely that observations will occur above or below the average
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It is likely that more observations will occur above the average than below
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We don’t know anything about the likelihood of observations
Pregunta 39
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Waste is defined as any activity which
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makes the process flow smoothly and provides the right product or service
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absorbs resources and creates value for the customer
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causes more profit and creates value for the customer
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absorbs resources and creates no value for the customer
Pregunta 40
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In descriptive statistics the range is defined as
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the average value
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the difference between the minimum and maximum value
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the square of the standard deviation
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the middle value when the data are arranged according to size
Pregunta 41
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In the Improve phase we seek solutions that will
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remove the customers from the equation
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eliminate the roots causes of problems
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result in the lowest cost to implement
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be easiest to sell to the employees involved
Pregunta 42
Pregunta
FMEA stands for
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failure means and effects analysis
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final modes and effects analysis
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failure modes and effects abnormalities
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failure modes and effects analysis
Pregunta 43
Pregunta
FMEA considers three factors -
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probability of occurrence, severity and decision making
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probability of not occurring, severity and detection
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probability of occurrence, severity and detection
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probability of not occurring, substance and defensibility
Pregunta 44
Pregunta
Which of the following is true?
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defects cause errors
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errors cause defects
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errors and defects are not related
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zero defects cannot be achieved
Pregunta 45
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A pilot of the proposed solution
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is a waste of time
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should be used only when the technology is unproven
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is generally recommended
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will result in higher overall cost to the project
Pregunta 46
Pregunta
The solution must be evaluated for
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intended consequences
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unintended consequences
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both intended and unintended consequences
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none of the above
Pregunta 47
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The best way to prevent defects from reaching the customer is
Respuesta
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find them using inspection
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find them using Statistical process Control
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find them by having employees check on each other
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prevent them from occurring by using error proofing
Pregunta 48
Pregunta
Contingency plans for what to do if the process degrades are part of the
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project plan
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product plan
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process control plan
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preliminary plan
Pregunta 49
Pregunta
The process control plan should include
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plans for continuous improvement
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process maps
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work instructions
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all of the above
Pregunta 50
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Project closure includes
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capturing lessons learned
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recognizing and rewarding team members
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all of the above
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none of the above
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