30789694
Descripción
Test por Vinicius Pereira, actualizado hace más de 1 año
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Creado por Vinicius Pereira
hace más de 3 años
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|
Pregunta 1
Pregunta
Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?
Respuesta
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Service Portal
-
Workspace
-
Now Plataform UI
-
Now Mobile
Pregunta 2
Pregunta
A role is a:
Respuesta
-
set of users delegated to perform different tasks
-
collection of tasks
-
set of members to a subscription
-
collection of permissions
-
set of users who share a commom purpose
-
individual to whom you have granted access to your ServiceNow instance
Pregunta 3
Pregunta
A group is a:
Respuesta
-
set of users who share a commom purpose
-
collection of permissions
-
collection of tasks
-
individual to whom you have granted access to your ServiceNow instance
-
set of members to a subscription
-
set of users delegated to perform different taks
Pregunta 4
Pregunta
The Now Plataform is an example of which cloud computing model?
Respuesta
-
Software-as-a-Service (SaaS)
-
Plataform-as-a-Service (PaaS)
-
Application Plataform-as-a-Service (aPaas)
-
Infrastructure-as-a-Service (IaaS)
Pregunta 5
Pregunta
Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.
Respuesta
-
Employee
-
Customer
-
End User
-
Information Tecnology (IT)
Pregunta 6
Pregunta
What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
Respuesta
-
Banner Frame
-
Application frame
-
Application Navigator
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Banner content
-
Content Frame
Pregunta 7
Pregunta
Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 Answers from the below options.
Respuesta
-
Only applications with a name containing "service"
-
All modules and sections within the Service Desk application
-
Only applications, sections, and modules with names containing "service"
-
Any modules with a name containing "services"
Pregunta 8
Pregunta
What do you select to personalize the system settings of the Now Platform user interface?
Respuesta
-
Magnifying glass
-
Question mark
-
Gear
-
Logo
Pregunta 9
Pregunta
Which of the following are ways to create a favorite? Select 3 Answers from the below options.
Respuesta
-
Drag the breadcrumbs of a filtered list to the Favorites tab
-
Drag an individual record to the Favorites tab
-
Select the personalization gear icon
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Select the star of its corresponding section
-
Select the star of its corresponding application or module
Pregunta 10
Pregunta
What is selected to impersonate another user?
Respuesta
-
User menu
-
Application Navigator
-
System settings
-
Magnifying glass
Pregunta 11
Pregunta
You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?
Respuesta
-
Expand every application in the All applications tab
-
Select the record from the History tab
-
Navigate back to its corresponding list
-
Impersonate another user
Pregunta 12
Pregunta
Each ServiceNow solution provides its own guided setup. When implementing IT Service Managment (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options.
Respuesta
-
System Properties > Basic Configuration UI16
-
System Properties > My Company
-
Guided Setup > ITSM Guided Setup
-
Team Development > Properties
Pregunta 13
Pregunta
Which of the following branding features can be configured? Select 4 Answers from the below options.
Respuesta
-
Navigator responses
-
Banner image, text, and colors
-
Navigator position
-
Navigator background and text colors
-
Browser tab title
-
System date/time formatting
Pregunta 14
Pregunta
What are some of the benefits often recognized by branding your instance? Select 3 Answers from the below options.
Respuesta
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Reduce service desk calls
-
Accelerate adoption rates
-
Create a shared identity
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Gain user trust
-
Share comprehensive assignment rules
Pregunta 15
Pregunta
Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.
Respuesta
-
List filter context menu
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List title menu
-
List description menu
-
List column context menu
-
List fields context menu
Pregunta 16
Pregunta
A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
Respuesta
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Column Headings
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Field Values
-
Breadcrumbs
-
Title Bars
Pregunta 17
Pregunta
Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data?
Respuesta
-
Column Context Menu
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Record Context Menu
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Value Context Menu
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List Context Menu
Pregunta 18
Pregunta
Which search feature can be used to help narrow down search results in ServiceNow?
Respuesta
-
Context Finder
-
Wildcard Characters
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Plataform Locator
-
Containers
Pregunta 19
Pregunta
A column in a list represents what in the ServiceNow instance?
Respuesta
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A record
-
A field
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A filter
-
A list
Pregunta 20
Pregunta
Which menu provides options related to viewing, configuring, creating favorites, and saving form data?
Respuesta
-
Form Context Menu
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Form Layout Menu
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Form Personalization Menu
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Form Column Menu
Pregunta 21
Pregunta
What allows users to see a time stamped history of all actions taken within a record?
Respuesta
-
Form History
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Activity Stream
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Favorites
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Form Activity
Pregunta 22
Pregunta
Which field type displays records from another table?
Respuesta
-
Reference
-
Choice
-
String
-
Attachments
Pregunta 23
Pregunta
When using Form Designer, icons presented on each field include which of the following. Select 3 Answers from the below options.
Respuesta
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Edit icon
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Reference icon
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Field icon
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Remove icon
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Handle icon
Pregunta 24
Pregunta
A field can be added to a table and form by accessing which part of the Form Designer interface?
Respuesta
-
Form Settings
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Field Navigator
-
Form Views
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Field Formatter
Pregunta 25
Pregunta
Different form templates can be applied to a form by accessing the:
Respuesta
-
Template creator
-
Template editor
-
Toggle template views
-
Template bar
Pregunta 26
Pregunta
Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.
Respuesta
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Setting an Assignment group and User based on Category and Subcategory
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Setting a User based on Category and Subcategory
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Setting an Assignment group and User based on the Short description
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Setting an Assignment group based on Category and Subcategory
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Setting an Assignment group based solely on Subcategory (category = none)
Pregunta 27
Pregunta
Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options.
Respuesta
-
User presence
-
Additional comments
-
Activity stream
-
Connect chat
-
Comments
Pregunta 28
Pregunta
Which tab contains the Activity Stream for a task?
Respuesta
-
Conflicts
-
Notes
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Related Records
-
Resolution Information
Pregunta 29
Pregunta
Which of the following best describes Tasks? Select 3 Answers from the below options.
Respuesta
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Tasks lead to quicker resolution times
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Tasks can only be performed once
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Tasks are repeatable processes
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Tasks minimize the possibility of human error
Pregunta 30
Pregunta
To see the notifications that are currently defined on the Now Platform, you can navigate to:
Respuesta
-
System Notification > Email > Notification
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System Definitions > Notifications
-
System Notification > Definitions
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Notifications > Email > System Notifications
Pregunta 31
Pregunta
When configuring an email notification, where can you choose field values from the record to include within the message?
Respuesta
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Select fields pane
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Select variables
-
Variables context menu
-
Plataform variables
Pregunta 32
Pregunta
Which three tabs are used to configure an email notification? Select 3 Answers from the below options.
Respuesta
-
What it will contain
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When to send
-
Who will receive
-
Which email template
-
What the subject is
Pregunta 33
Pregunta
Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
Respuesta
-
Now on Now
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Subscriptions
-
Plataform Chat
-
ServiceNow Mobile
Pregunta 34
Pregunta
Where can users set their notification subscription preferences?
Respuesta
-
Notification settings
-
System settings
-
Subscription settings
-
Email settings
Pregunta 35
Pregunta
Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.
Respuesta
-
Virtual Helper
-
Email
-
Meeting Invitation
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SMS
-
Workplace Chat
Pregunta 36
Pregunta
Select the report visualization types that can be generated from a list of records. Select 2 Answers from the below options.
Respuesta
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Pie chart
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Bar chart
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Single score
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Line chart
Pregunta 37
Pregunta
Which phase of the Report designer lets you choose a color scheme for the report visualization?
Respuesta
-
Configure
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Data
-
Type
-
Style
Pregunta 38
Pregunta
Which phase of the Report designer lets you define the Group by attribute?
Respuesta
-
Style
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Type
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Configure
-
Data
Pregunta 39
Pregunta
Which of the following are valid report sharing options? Select 5 Answers from the below options.
Respuesta
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Add to homepage
-
Publish
-
Export to PDF
-
Add to dashboard
-
Clone
-
Schedule
-
Share
Pregunta 40
Pregunta
What is the recommended way to share a report?
Respuesta
-
Download as PDF
-
Email an attachment
-
Share the report
-
Publish to an instance URL
Pregunta 41
Pregunta
By default, a report is shared with:
Respuesta
-
All users and groups
-
All roles
-
Only groups that the report creator belongs to
-
The report creator only
Pregunta 42
Pregunta
Which of the following are ways an end user can leave feedback about an article? Select 3 Answers from the below options.
Respuesta
-
Leave a comment on the article
-
Give a 1-5 star rating
-
Fill out an article quality index checklist
-
Mark the article as helpful or not helpful
-
Fill out the knowledge quality survey
Pregunta 43
Pregunta
Which feature allows end users to post questions and answer other user questions?
Respuesta
-
Neighborhoods
-
Social FAQ
-
Social Q&A
-
Ask ServiceNow
Pregunta 44
Pregunta
What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?
Respuesta
-
Featured
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Most Helpful
-
Most Useful
-
Most Viewed
Pregunta 45
Pregunta
What is the best way to share a knowledge article with another user?
Respuesta
-
A permalink
-
Sharing the keywords
-
Taking a screenshot
-
Copying and pasting the text
Pregunta 46
Pregunta
Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.
Respuesta
-
Integrating with a WebDev compliant source
-
Via e-mail to a defined knowledge e-mail adress
-
Creating articles directly in the ServiceNow Plataform
-
Importing Microsoft Word files
Pregunta 47
Pregunta
If the end user wants to report an Incident, where do they navigate on the service portal?
Respuesta
-
In the Infrastructure Services Category in the Service Catalog
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In the Software Category in the Service Catalog
-
In the Quick Links Category in the Service Catalog
-
In the Can We Help You? Category in the Service Catalog
Pregunta 48
Pregunta
What are the two options to define the fulfillment process for a service catalog item?
Respuesta
-
Plan
-
Flow
-
Roadmap
-
Workflow
Pregunta 49
Pregunta
When using the Service Portal, how do end users typically access the service catalog?
Respuesta
-
Under System Status
-
Under Request Something
-
In the Knowledge Base
-
In the Community
Pregunta 50
Pregunta
Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options.
Respuesta
-
Catalog Items
-
Scripting functions
-
Catalogs
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Categories
-
Business Rules
Pregunta 51
Pregunta
Where does the System Administrator navigate to edit a catalog item?
Respuesta
-
Maintain Items
-
Create Incident
-
Service Portal
-
Service Catalogs
Pregunta 52
Pregunta
From the end user's perspective, how are the products and services in the service catalog organized?
Respuesta
-
Tickets and Requests
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Task and Subtasks
-
Incidents and Problems
-
Categories and Subcategories
Pregunta 53
Pregunta
Which of the following are Flow Designer triggers? Select 3 Answers from the below options.
Respuesta
-
Application-based
-
Record-based
-
Schedule-based
-
Role-based
Pregunta 54
Pregunta
Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.
Respuesta
-
Define when the flow is performed
-
Represent reusable operations for use across multiple flows
-
Can be contained in a spoke
-
Require script to develop
-
Provide the ability to build your own custom actions
Pregunta 55
Pregunta
Which of the following are true regarding Flow Designer? Select 3 Answers from the below options.
Respuesta
-
Provides automation tools
-
Requires scripting experience
-
Integrates with third party systems
-
Saves time
Pregunta 56
Pregunta
Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options.
Respuesta
-
Translating languages
-
Answering FAQs
-
Performing diagnostics
-
Providing how-to information
Pregunta 57
Pregunta
The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.
Respuesta
-
perform common work taks
-
update financial records
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obtain information
-
make decision
Pregunta 58
Pregunta
Which modules can you use to create a new table? Select 2 Answers from the below options.
Respuesta
-
Import Tables
-
Tables & Columns
-
Tables
-
Create New
Pregunta 59
Pregunta
What is created by default when you create a new table? Select 2 Answers from the below options.
Respuesta
-
Application Menu with the same name as the table Label (e.g. Infinity)
-
Dashboard to manage the table's activity
-
Module with the plural of the table Label (e.g. Infinities)
-
A table specific admin role
Pregunta 60
Pregunta
Which elevated role is required to modify access control rules?
Respuesta
-
acl_admin
-
admin
-
security_admin
Pregunta 61
Pregunta
What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.
Respuesta
-
Users
-
Roles
-
Script that sets the 'answer' variable to true or false
-
Groups
-
Conditions
Pregunta 62
Pregunta
In what order are access controls evaluated?
Respuesta
-
First at the Field-level (most specific to most general), then at the Table-level (most specific to most general)
-
First at the Table-level (most specific to most general), then at the Field-level (most specific to most general)
Pregunta 63
Pregunta
Which tool is used to determine relationships between fields in an import set and an existing table?
Respuesta
-
Import Set
-
Coalesce
-
Transform Map
-
Target Table
Pregunta 64
Pregunta
Which option allows you to update existing Target Table records when importing data from an import set?
Respuesta
-
Transform
-
Mandatory
-
Coalesce
-
Unique
Pregunta 65
Pregunta
What is a CI? Select 3 Answers from the below options.
Respuesta
-
Tangible (e.g. hardware, software, servers) entities
-
Intangible (e.g. business services, email) entities
-
Configuration Management Database
-
Configuration Item
-
configuration_admin tole
Pregunta 66
Pregunta
What are the three key tables in the CMDB? Select 3 Answers from the below options.
Respuesta
-
CMDB Properties [cmdb_propeties]
-
Base Configuration Item [cmdb]
-
Configuration Item [cmdb_ci]
-
CI Relationship [cmdb_rel_ci]
-
CMDB Baseline [cmdb_baseline}
Pregunta 67
Pregunta
What represents multiple related request items grouped together as one request?
Respuesta
-
Catalog Item
-
Variable Set
-
Order Guide
-
Record Producer
Pregunta 68
Pregunta
What is created when an order is placed for a catalog item? Select 3 Answers from the below options.
Respuesta
-
A Variable
-
One or more Service Catalog Task (SCTASK) records
-
A Request (REQ) record
-
A Request Item (RITM) record
-
A Variable Set
Pregunta 69
Pregunta
Which of the following run scripts client-side? Select 2 Answers from the below options.
Respuesta
-
Business Rule
-
Script Include
-
UI Policy
-
Client Script
Pregunta 70
Pregunta
Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
Respuesta
-
Business Rule
-
Client Script
-
UI Policy
Pregunta 71
Pregunta
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
Respuesta
-
UI Actions
-
Client Script
-
Data Policy
-
UI Policy Action
Pregunta 72
Pregunta
What attributes of a field can a UI policy action change on a form? Select 3 Answers from the below options.
Respuesta
-
Visible /hidden
-
Mandatory
-
Prevent cell editing
-
Read-only
-
Change color
Pregunta 73
Pregunta
What is an update set?
Respuesta
-
A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
-
Group of one or more changes that can be moved from one instance to another all together
-
A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization
-
One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it
Pregunta 74
Pregunta
What are the steps for applying an update set to an instance? Select 3 Answers from the below options.
Respuesta
-
Copy
-
Retrieve
-
Preview
-
Delete
-
Commit
Pregunta 75
Pregunta
What types of records are not captured in an update set by default? Select 2 Answers from the below options.
Respuesta
-
Data records
-
Dashboards
-
Business Rules
-
Access Control rules
-
Homepages
Pregunta 76
Pregunta
Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?
Respuesta
-
IntegrationHub
-
Visual Task Boards
-
Flow Designer
-
Service Portal
Pregunta 77
Pregunta
What ServiceNow feature can be used to begin the creation of an application?
Respuesta
-
Guided Application Creator
-
Configuration Management Database (CMDB)
-
IntegrationHub
-
System Dictionary
Pregunta 78
Pregunta
What protects applications by identifying and restricting access to available files and data?
Respuesta
-
Access Control
-
The admin Role
-
Scope
-
Delegated Deevlopment
Pregunta 79
Pregunta
What is granted to non-adminstrators in order for them to be able to develop applications.
Respuesta
-
The itil Role
-
Delegated Development
-
Access Control
-
The developer Role
Pregunta 80
Pregunta
In order to be used, an event record must be...
Respuesta
-
Catalogued
-
Registered
-
Published
-
Certified
Pregunta 81
Pregunta
What are events?
Respuesta
-
A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
-
Log records indicating something notable has ocurred in the system
-
A real-time messaging tool that enables users to chat with individuals and groups
-
Notifications that are sent to users when something occurs that concerns them
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