31039418
Descripción
Test por Carol Licre, actualizado hace más de 1 año
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Creado por Carol Licre
hace más de 3 años
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Pregunta 1
Pregunta
SLA sends notifications at certain events defined in the workflow.
By default, SLA notifications are sent on three occasions. the first one is:
Respuesta
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10%
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50%
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75%
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SLA is breached
Pregunta 2
Pregunta
What are the three types of a CHANGE?
Respuesta
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Normal, Expedited, Emergency
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Standard, Expedited, Emergency
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Emergency, Standard and Informational
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Standard, Emergency, and Normal
Pregunta 3
Pregunta
Problem task state transitions. Select all that aply.
Respuesta
-
New
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Assess
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Work in Progress
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Closed
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Cancel
Pregunta 4
Pregunta
When does an incident marked with Knowledge = True generate an article?
Respuesta
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State = Closed
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State = Draft
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State = Resolved
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State = Open
Pregunta 5
Pregunta
What is the best variables to get a user location from a catalog item?
Respuesta
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Data Lookup
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Reference
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List Collector
Pregunta 6
Pregunta
Change Approval Definition: Select all the choices for the field "wait_for" :
Respuesta
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First Reponse
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Percentage of Approval
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All Responses
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Percentage of Users
Pregunta 7
Pregunta
Role problem_coordinator contains:
Respuesta
-
itil
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itil_admin
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problem_task
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problem_task_analyst
Pregunta 8
Pregunta
What are the tables for plugin Release Management v2?
Respuesta
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Rm_product; Rm_release; Rm_release_phase; Rm_feature; Rm_task
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Rm_product; Rm_closed; Rm_release; Rm_start; Rm_task
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Rm_product; Rm_release; Rm_release_phase; Rm_start; Rm_record_producer
Pregunta 9
Pregunta
What is NOT the goal for Change Management?
Respuesta
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Improve the quality of changes and reduce the potential for change induced incidents by ensuring that a standard methodology is used to handle all changes and control the impact upon the day-to-day operations of the organization.
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Manage the business risks at a high level
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Increase emergency changes
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Deliver successful changes at the first attempt.
Pregunta 10
Pregunta
What is NOT a way to export in XML?
Respuesta
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Form Export
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Related Lists
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List Export
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URL Export
Pregunta 11
Pregunta
Several types of components are installed with activation of the Release Management v2 plugin, including tables and user roles. Select all the user roles that aply:
Respuesta
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Release Admin [release_v2_admin]
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Release User [release_user]
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Release User [release_v2_user]
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Release Admin [release_admin]
Pregunta 12
Pregunta
Which encompasses Release Management v2 application in ServiceNow? Select all that apply:
Respuesta
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Planning
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Design
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Produce
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Build
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Configuration
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Testing
Pregunta 13
Pregunta
Which role can DELETE a Problem? select all that apply:
Respuesta
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Problem_user
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Problem_admin
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itil
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itil_admin
Pregunta 14
Pregunta
Which role to access problems already solved / closed
Respuesta
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Problem_user
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Problem_admin
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itil_admin
-
itil
Pregunta 15
Pregunta
What fields are added to the planned task with the Release Management v2 plugin?
Respuesta
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Release Phase; Release Type; Sys ID; Visited States
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Release Phase; Release Type; ID; States
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Release Phase; Release Build; Sys ID; Visited States
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Release Testing; Release Type; Sys ID; Visited States
Pregunta 16
Pregunta
When a request is closed? Choose 3:
Respuesta
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When all tasks are closed
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Manually
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7 days of inactivity
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When one of the tasks are closed incomplete
Pregunta 17
Pregunta
What are the release phases for release tasks? (Choose 4)
Respuesta
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Planning
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Testing
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Build and Deploy
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Governance Review
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Design
Pregunta 18
Pregunta
Where is the priority data lookup for a problem record defined?
Respuesta
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Data lookup tables
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Priority Problem Lookup table
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Task table
Pregunta 19
Pregunta
What CANNOT be accomplished by a Catalog UI Policy?
Respuesta
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Hide a catalog category
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Hide a catalog
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Hide a catalog field
Pregunta 20
Pregunta
If no sys_popup view is defined for a table then what will be used when hovering over the Reference Icon?
Respuesta
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Default view
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Empty
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Personalise View
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Reference View
Pregunta 21
Pregunta
Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?
Respuesta
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Never
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A vendor is actively investigating the Problem
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The permanent fix is too costly and the documented workaround is sufficient
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The root cause has not been established and approved
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A Change is pending implementation
Pregunta 22
Pregunta
In order for the communicate fix to be applied, what is necessary?
Respuesta
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Incident is linked to the problem
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Fix notes is not empty
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Incident is in state ‘On hold’ and on hold reason ‘Awaiting Problem’
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Incident in state of resolved
Pregunta 23
Pregunta
Which process role is responsible for the smooth operation of the Change Management process within an organization?
Respuesta
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Emergency Change Advisory Board
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Change Advisory Board
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Cab Meeting
Pregunta 24
Pregunta
When enabled, at what state does a knowledge article get created from an incident?
Respuesta
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Incident Closure
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Incident Resolved
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Incident Active
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Incident On Hold
Pregunta 25
Pregunta
What was migrated from Release Management v2?
Respuesta
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Tables
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Product Hierarchy
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Parent child relationship
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Standard Time
Pregunta 26
Pregunta
In Problem task states, how can you impose prerequisites or limits for moving from one state to another?
Respuesta
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ProblemTaskStateUtils script include.
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ProblemTaskState
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ProblemTaskStage
Pregunta 27
Pregunta
Role for configure knowledge workflows?
Respuesta
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Admin
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Itil_admin
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itil
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workflow_admin
Pregunta 28
Pregunta
What types of Configuration items the Discovery module can integrate?
Respuesta
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Any CI with an IP address
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Any CI
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Any CI with an DNS adress
Pregunta 29
Pregunta
Duration time is measured by...
Respuesta
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Total elapsed time from create to resolve using 24 hour clock
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Total elapsed time from create to resolve during work hours
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Total elapsed time from create to closed
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Total elapsed time from create to closed using 24 hour clock
Pregunta 30
Pregunta
What service catalog do you need to choose if you want only one workflow per item?
Respuesta
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Catalog Items
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Categories
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Execution Plan
Pregunta 31
Pregunta
When configuring stage in Flow Designer, you can (choose 4)
Respuesta
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Create any number of stages
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Change Stage labels and names
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Set the estimated duration for a stage
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Import a copy of a pre-defined stage from the Stage Sets Table.
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Create a defined number of stages
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Set the limit for the duration
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Export a copy of a pre-defined stage from the Stage Sets Table.
Pregunta 32
Pregunta
How to view the relationship of the data?
Respuesta
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Dependency View
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Table
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Configuration Item
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Hierarchy
Pregunta 33
Pregunta
Who can change the user criteria?
Respuesta
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catalog_admin
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user_criteria_admin
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itil_admin
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catalog_user
Pregunta 34
Pregunta
What is the table that runs the workflow for each catalog item?
Respuesta
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sc_req_item
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sc_request
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sc_task
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